Transparencies or glossy paper will not feed
Cause | Solution |
|
|
The correct media type is not specified in your | Verify that the correct media type is selected in |
software or printer driver. | your software or printer driver. |
|
|
The input tray is overfilled. | Remove excess media from the input tray. |
| Do not load more than 50 transparencies in |
| any tray. |
|
|
Media in another input tray is the same size as | Make sure that the input tray containing the |
the transparencies and the printer is defaulting | transparencies or glossy paper is selected in |
to the other tray. | your software application or printer driver. Use |
| the printer control panel to configure the tray to |
| the media type loaded. |
|
|
Envelopes jam or will not feed in the printer
Cause | Solution |
|
|
Envelopes are loaded in an unsupported tray. | Load envelopes into Tray 1. |
Envelopes should only be printed from Tray 1. |
|
|
|
Envelopes are curled or damaged. | Try using different envelopes. |
|
|
Envelopes are sealing because the moisture | Try using different envelopes. |
content is too high. |
|
|
|
Envelope orientation is incorrect. | Verify that the envelope is loaded correctly. |
| |
| |
|
|
The envelopes being used are not supported | |
by this printer. | page 67 or the HP LaserJet Printer Family |
| Paper Specification Guide. |
|
|
EN
Chapter 9 187