Software application problems
Unable to change system selections through software
Cause | Solution |
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System software changes are locked out by | See Chapter 6 “Printer Interfaces”. Consult |
the printer control panel. | with your network administrator. |
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Your software application does not support | See the documentation for your software |
system changes. | application. |
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The correct printer driver is not loaded. | Load the correct printer driver. |
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The correct application driver is not loaded. | Load the correct application driver. |
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Unable to select a font from the software
Cause | Solution |
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The font is not available in your software | See the documentation for your software |
application. | application. |
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Unable to select colors from the software
Cause | Solution |
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Your software application does not support | See the documentation for your software |
color. | application. |
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Color mode is not selected in your software | Select color mode instead of grayscale or |
application or printer driver. | monochrome mode. |
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The correct printer driver is not loaded. | Load the correct printer driver. |
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Printer driver does not recognize Tray 3 or the Duplex Printing Accessory
Cause | Solution |
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The printer driver has not been configured to | See the online Help for the printer driver for |
recognize Tray 3 or the duplex printing | instructions on how to configure the driver to |
accessory. | recognize printer accessories. |
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The accessory may not be installed. | Verify that the accessory is properly installed. |
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214 Solving problems with the printer | EN |