Solving problems with the printer | HP 4550HDN, 4550DN, 4550N

9 Solving problems with the printer

Overview

This chapter provides information on solving and preventing printer problems such as paper jams and image defects. The chapter includes the following sections:

●Basic troubleshooting checklist

●Paper jam locations

●Paper jam recovery

●Common causes of paper jams

●Clearing paper jams

●Media-handling problems

●Printer response problems

●Printer control panel problems

●Print quality troubleshooting

●Overhead transparency defects

●Color printing problems

●Incorrect printer output

●Software application problems

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HP 4550HDN, 4550DN, 4550N manual Solving problems with the printer

Contents

Learn User guide links Quick access to printer informationWorld Wide Web links User Guide Copyright and License Contents Common printing tasks Using color Printer Interfaces Contents Appendix a Dimm Installation Index Setting up the printer Where to look for more informationHP JetDirect Print Server Administrator’s Guide Accessory and Consumable Installation Guides Online Help Using the printerOnline User Guide Features of Acrobat Reader How to use this online user guideFinding topics in the online user guide Finding words Magnifying the page view Printing the document Paging through a documentBrowsing with thumbnails Overview HP Color LaserJet 4550 Series Printer Performance Printer features Features High content of recyclable components and materials Factors affecting printer performance Locating printer components Page Controlling print jobs Select printer settings using the printer control panel Web server Select printer settings remotely with the embeddedEnter printer commands directly into files Modules. Extended data output EDO DIMMs are not supported Managing memory Printer software HP Resource Manager Operating systema PCL 5c Printer driversAdditional drivers HP JetSend communications Other components and utilitiesPage Accessory Product Description Additional information Number Printer supplies and accessories HP LaserJet Printer Family Paper Specification Guide Using the printer control panel When to use the printer control panel 1Printer control panel Locating printer control panel features Using the printer online Help system Using printer control panel keys Indicator Off Flashing Interpreting control panel indicator lights Menu locking Control panel menusMenu map To print a menu map Interpreting the menu map Menu item Description Information menu Tray 1 MODE=CASSETTE Paper handling menu Menu item Values Description Printing menu HRS Clearable JOB Configuration menu Menu Calibration menu Resets menu Quick Copy Jobs menu Hard disk dependent menus EIO menu Private/Stored Jobs menu Printer information pages Printer configurationTo print a printer configuration 3Printer configuration Interpreting the printer configurationPage To print the supplies status Supplies status Printer information Interpreting the supplies statusOther supplies information To print the usage Usage Interpreting the usage Interpreting the event log Event logTo print an event log Using the printer control panel in shared environments To change printer control panel configuration settings Changing printer control panel configuration settings To change the PowerSave setting Changing PowerSave settings To switch printer personality Switching printer personalities To set the I/O timeout Setting the I/O timeout Disabling the high-speed parallel interface To disable the high-speed parallel interface Resetting printer memory Setting advanced functionsTo enable bidirectional parallel communication To reset printer memory To reset the printer to factory default settings Resetting the printer to factory default settings Common printing tasks Selecting print media Tray Supported media Media Capacity Specifications Supported media weights and sizes Duplex Media to avoid Glossy paper Printing on special mediaTransparencies Envelopes Colored paper Heavy paper Labels Recycled paper Preprinted forms and letterhead Selecting output bins Selecting media by type To configure Tray 1 as a cassette Configuring input traysConfiguring Tray 1 as a cassette Tray priority Configuring Trays 2 and 3 by media typeTo configure Trays 2 or To load media into Tray Printing from Tray 1 multipurpose trayLoading media into Tray Page To load envelopes into Tray Loading envelopes into Tray Printing envelopes when Tray 1 MODE=FIRST Printing envelopes when Tray 1 MODE=CASSETTE Printing from Tray Page 2Tray 3 optional 500-sheet paper feeder Printing from Tray 3 optional 500-sheet paper feederPage JIS B5 Page Page 3Optional duplex printing accessory To use the optional duplex printing accessory To set duplex printing from the printer control panel Control panel settings for duplex printing 4Binding options Options for binding duplex printing jobs Printing on custom-size media Special printing situationsPrinting a different first To stop the current print job from the printer control Stopping a print requestPanel To stop the current print job from your software Printing additional copies of a quick copy job Job retention featuresQuick copying a job Deleting a stored quick copy job Printing the remaining copies of a held job Proofing and holding a job Deleting a held job Releasing a private job Printing a private jobSpecifying a private job Deleting a private job Printing a stored job Storing a print job Deleting a stored job Printing a job Setting up to print with Windows 9x/NTPrinting with the optional HP Fast InfraRed Receiver Interrupting and resuming printing Using color Matching colors HP ColorSmart Automatic color adjustmentColor management options Print in Grayscale Color map Manual color adjustmentHalftone options Page Four-color printing Cmyk Automatic PANTONE* calibration Matching PANTONE* colors To turn off Automatic PANTONE* calibration Page PANTONE* colors in the PANTONE* Matching System. These Using fonts Using internal TrueType fonts Changing the default font Understanding printer default fontsSelecting a font other than the default Font selection priority Symbol set availability Selecting symbol setsEntering symbols into text Selecting fonts Selecting PCL fonts through the printer control panel Internal Soft To print a list of available fonts Printing a list of available printer fonts Interpreting the font lists Using fonts in PostScript Emulation Guidelines for printing with different fonts Using fonts on a network Using special type effects Adding support for accessory fonts to a printer driver Hewlett-Packard custom font services Printer Interfaces Parallel cable C connector Parallel configuration HP JetDirect print servers Enhanced I/O EIO configuration Windows and Windows NT networks Available enhanced I/O interfacesNetWare networks LocalTalk network configuration LocalTalk configurationAppleTalk Networks Macintosh DIN-8 cable UNIX/Linux networks Setting network security on the printer Parameters Configuring Novell NetWare frame type Frame type Description BOOTP=YES * displays Configuring TCP/IP parametersPage Page To reach network protocols To disable IPX/SPXDisabling network protocols optional To disable Apple AppleTalk To disable DLC/LLCTo disable TCP/IP Printer Interfaces Consumables and cleaning Making room around the printer for replacing consumables 1Consumable replacement clearance diagram Consumable replacement guidelines Approximate replacement intervals for consumable items 145 2Consumable item locations Locating consumables Environmental collection program Cleaning excess toner from the printer Cleaning the printer To clean the toner density sensor Cleaning the toner density sensorPage Printer control panel messages Status messages Critical error messagesMessage types Printer control panel messages Path Checking PaperChecking Printer Drum Error CleanDuplex Error Power OFF EIO Install Tray Install ColorFile Operation Failed Press GO to Continue No JOB to Cancel Memory SettingsManually Feed Size Print JOB Cancelled Printing Powersave onAccessories Configuration Engine Test DemonstrationFile Directory Font List Resetting ReinstallResetting Values Factory Settings Toner Position Toner Color OUTColor = State Transfer KIT LOW Tray X TYPE= Tray X SIZE=Type Unable to Check ALL XX Paper JAMRear Doors Check Middle Buffer Overflow Printer ErrorPress GO to Continue Parallel I/O Press GO to Continue EIO X BAD Cycle Power ErrorFuser Error Cycle Power to No More Errors 53.XY.ZZ ErrorBase MEM Bank B Dimm a Bank B DC Controller Continue No System FAN Error Nvram Error Service ErrorCheck Settings EIO Error Control panel messages for external devices JOB to Finish TOO Many PagesFinisher Failure Device Failure Printer control panel messages Solving problems with the printer Basic troubleshooting checklist Paper jam locations To enable Paper Jam Recovery Paper jam recovery Common causes of paper jams Cause Solution Clearing jams in the middle front drawer area Clearing paper jamsPage Clearing jams in the Tray 2 area Clearing jams in the optional Tray 3 area Clearing jams in the rear door areas Page Clearing jams in the front duplex drawer area Printer feeds multiple sheets Media-handling problemsPrinter feeds incorrect page size TRAY=CASSETTE Media does not feed from Input Trays 2 or Media does not feed automatically Envelopes jam or will not feed in the printer Transparencies or glossy paper will not feed Printer will not duplex Output is curled or wrinkled No display message Printer response problems Chapter Printer is on, but nothing prints Printer is on, but is not receiving data See Chapter Unable to select the printer from the computer Unable to select Tray 3 optional 500-sheet paper feeder Printer control panel problemsControl panel settings work incorrectly Image defect ruler Print quality troubleshootingRepetitive image defects 195 Image defect table Image defects Banding and horizontal lines Background scatter Black lines Banding horizontalBanding vertical Character voids Blank pages or missing a color Dropouts Distorted image Faded print, faded areas, or faded vertical streaks Toner smear Irregular, raised streaks GhostingGray streaks Non-adhering toner Light, dark, or faded print Random spots Marbled outputSharkskin Sunburn Actions Imaging drum defectsCauses Overhead transparency defects Incorrect image on transparencies Dull or dark transparenciesRippled or wavy transparencies Streaking or smudges on transparencies Repetitive defects on transparencies Missing color or incorrect shade Color printing problemsPrinting black instead of color Printed colors do not match screen colors Inconsistent colors after loading toner Incorrect printer output Unable to print all characters in a symbol setIncorrect fonts are printed Drifting text between printouts Partial printout Erratic, missing characters or interrupted printout Unable to change system selections through software Software application problemsUnable to select a font from the software Unable to select colors from the software Dimm Installation Figure A-1Do not remove the Dimm in slot #1 Dimm configuration To install a Dimm Installing DIMMsPage Page Verifying Dimm installation Resource saving/permanent resources Installing EIO cards/mass storage PCL commands PJL commands PCL commands Figure B-1Printer command elements Interpreting PCL printer command syntax Combining escape sequences in PCL Printer command syntax Application Escape Character Entry What Appears Entering escape characters Selecting PCL fonts Symbol setFont list Point size PCL Commands Common PCL commands Control Commands Cursor Positioning Programming Hints PCL Commands PCL commands Volt Models Electrical specifications Acoustic emissions Operating environment specifications Protecting the environment Environmental product stewardship programThis HP LaserJet printer design eliminates This HP LaserJet printer design reduces HP recycling program information Appendix C FCC regulations Regulatory statements Vcci statement Japan Korean EMI statement Canadian DOC regulations According to ISO/IEC Guide 22 and EN Declaration of Conformity Laser safety Safety information Klass 1 Laser Apparat Laser Statement for FinlandLuokan 1 laserlaite Varo Material Safety Data Sheet Msds Support information Hewlett-Packard Warranty Statement Warranty and support information On-site service agreements HP Maintenance Agreements Support information HP Service Information Accessories or suppliesHP Service Agreements HP Customer Care HP direct ordering for HP Customer Care options worldwide Customer Care Centers Worldwide Worldwide Sales and Service Offices Czech Republic ColombiaDenmark Finland Japan ItalyKorea Latin American Headquarters Singapore RussiaSpain Sweden Warranty and support information Introduction Embeddedserver Web To access the embedded Web server Using the embedded Web server Home page set Embedded Web server page sets Device page set Networking page set Embedded Web server Index Index Index Index Index See also fonts Page English