Media-handling problems
Use only media that meets the specifications outlined in the
HP LaserJet Printer Family Paper Specification Guide.
For media specifications for this printer, see “Supported media weights and sizes” on page 67.
Printer feeds multiple sheets
Cause | Solution |
|
|
The input tray is overfilled. | Remove excess media from the input tray. |
|
|
The media is not under the tabs in the input | Open the input tray and verify that the media is |
tray (Trays 2 and 3). | seated under the metal tabs. |
|
|
Print media is sticking together. | Remove media, flex it, rotate it 180 degrees or |
| flip it over, and then reload it into the tray. |
| Note: Do not fan media. Fanning can cause |
| static electricity, which can cause media to |
| stick together. |
|
|
Media does not meet the specifications for this | Only use media that meets the |
printer. | specifications for this printer (see “Supported |
| media weights and sizes” on page 67). |
|
|
Printer feeds incorrect page size
Cause | Solution |
|
|
The correct media size is not loaded in the | Load the correct size media in the input tray. |
input tray. |
|
|
|
The correct media size is not selected in your | Select the correct media size from your |
software application or printer driver. | software application or printer driver. |
|
|
The correct media size for Tray 1 is not | From the control panel, select the correct |
selected in the printer control panel. | media size for Tray 1 (only available with |
| TRAY=CASSETTE). |
|
|
Verify that the | |
| Tray 3 is set to the proper media size. |
|
|
EN
Chapter 9 185
