Media-handling problems

Use only media that meets the specifications outlined in the

HP LaserJet Printer Family Paper Specification Guide.

For media specifications for this printer, see “Supported media weights and sizes” on page 67.

Printer feeds multiple sheets

Cause

Solution

 

 

The input tray is overfilled.

Remove excess media from the input tray.

 

 

The media is not under the tabs in the input

Open the input tray and verify that the media is

tray (Trays 2 and 3).

seated under the metal tabs.

 

 

Print media is sticking together.

Remove media, flex it, rotate it 180 degrees or

 

flip it over, and then reload it into the tray.

 

Note: Do not fan media. Fanning can cause

 

static electricity, which can cause media to

 

stick together.

 

 

Media does not meet the specifications for this

Only use media that meets the media-use

printer.

specifications for this printer (see “Supported

 

media weights and sizes” on page 67).

 

 

Printer feeds incorrect page size

Cause

Solution

 

 

The correct media size is not loaded in the

Load the correct size media in the input tray.

input tray.

 

 

 

The correct media size is not selected in your

Select the correct media size from your

software application or printer driver.

software application or printer driver.

 

 

The correct media size for Tray 1 is not

From the control panel, select the correct

selected in the printer control panel.

media size for Tray 1 (only available with

 

TRAY=CASSETTE).

 

 

Media-size knob is incorrectly set (Tray 3).

Verify that the media-size knob on the side of

 

Tray 3 is set to the proper media size.

 

 

EN

Chapter 9 185