Tell me about hp designjet support | HP 815MFP instruction

tell me about hp designjet support

tell me about hp customer care

As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP products.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. HP Customer Care offers a wide range of services, from onsite support to participation in online user forums, allowing you to maximize the productivity of your printing solution. To find out more about HP Customer Care, please visit us at:

http://www.hp.com/go/support/

what to do before you call

1.Review 'the problem is…' section.

2.Refer to other user documentation you have:

•If you have installed third-party software drivers refer to that user documentation.

•If the problem appears to be related to your software application, first contact your software vendor.

3.If you still have difficulty, refer to the HP Support Services booklet shipped with this scanner. This document contains a comprehensive list of various support services available to help solve problems.

4.If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:

•The version of scanner software you are using, and the scanner’s firmware version and date. You can find this information under the Setup tab by pressing the Options button and then the About button.

•The scanner you are using (the product number and the serial number, found on the label at the back of the scanner).

90	hp designjet 815mfp & scanner 4200

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HP 815MFP manual Tell me about hp designjet support, Tell me about hp customer care, What to do before you call

Contents

User’s Reference Guide Legal notices Trademarks Contents Problem is with the scanner Problem is a software system errorProblem is what is printed Tell me about my scanner Tell me about copy and layout features and options Tell me about hp designjet supportTell me about media Hp designjet 815mfp & scanner Problem is… Welcome to the hp designjet 815mfp/scannerHow do I…? Tell me about… How do I make copies? Quick copyingTo make copies… How do I set the printer media width? How do I select an original template? How do I set the input size?See also Hp designjet 815mfp & scanner How do I set the output size? How do I copy thick media? To copy thick media… How do I change the insertion slot height? How do I select a media profile? To change the insertion slot height… How do I set the output quality? How do I scale copies? To scale copies… How do I scan to a file? TipPage How do I use copy options and tools? How do I use the previewing tools? To move the image To position the paper frame How do I set the number of copies? To align the image How do I collate copies-create copy sets? Collate copy-copy sets How do I use nesting? How do I set up a print list? How do I use paneling? Setting up the print list How do I print from files? To print from files How do I maintain the print list? Page How do I maintain/recover my system? Maintenance proceduresCleaning the scan area Page Page Camera alignment and calibration Page How do I upgrade the scanner firmware? How do I recover the system?To recover your scanner system… How do I calibrate my touch screen? How do I shut down my system? How do I customize my copy tools? How do I define an original template? How do I create a custom scale size? How do I create a new media profile? To create a new media profile…Page How do I set up the system? How do I configure TCP/IP settings?To check your TCP/IP settings… How do I connect to a network?Page How do I create a workgroup? To create a workgroup… How do I automatically log in in network configuration? How do I set the scanner system power up/down timer?To log in automatically… How do I define scanner setup options? To set the scanner system power up/down timer…To access the scanner setup options… Paper load Media offset How do I create/delete/disable an account? Extended thickness settingsTo create a new account… To disable an account… To delete an account… How do I select/activate an existing account? To activate/select an existing account… How do I set preferences? Units of measurementLoading preferences Scan and user interface options How do I set up my printer in my scanner system software? To set up your printer…How do I change the scanner system interface language? Page Problem is with the scanner Problem is the diagnostics light is flashingProblem is the wait light is flashing Problem is the wait and diagnostics lights are flashing Problem is a software system error Problem is no scanner was foundProblem is an error message and error code Message Code Recommendation Press the button Problem is a printing error message Problem is a system failureTouch screen stops responding If your system does not work Problem is with the interface language Problem is with the touch screenIf you have problems pressing buttons on your screen If the user interface is not in the correct language Problem is what is printed Problem is a cropped imageProblem is white space with nesting Power button and indicator light Diagnostics lightTell me about my scanner Tell me about my scanner operator panel and lights Paper control area Wait lightPaper forward and paper reverse keys Tell me about scanner maintenance AboutPaper ready light Why? When? Tell me about the scanner insertion slot Rgb mode Graytone modeTell me about scanner operating modes Modes 2d-sharpening, 2d-softening, and 2d-blur Usage Main features of the scanner software are… Tell me about my scanner softwareTell me about the hp designjet scanner software Tell me about the scanner software user interface Image viewing section consists of…Image control section provides the following tabs… Entering numbers and names Tell me about the scan options Preview dpiScan speed Rewind paper Tell me about the user interface options LoadAuto-size method Limit auto-detect scan length Color balance Paper lists showUse quick select lists Print settings Enable reprintUse account password Tell me about accounting Paper seriesActive account Total account Accounting criteria Accounting log files Tell me about WIDEsystem Page Tell me about copy and layout features and options Tell me about the copy sizeOverview Size options-relationships Input size/output size settings Using size presetsTell me about original templates Tell me about original template settings Templates for color copyingTemplates for black and white copying Method Black enhance and background clean LightnessSaturation Red, green, and blue Sharpen/blur Tell me about copy quality settings Scanning and printing quality settingsSetting the output margins Tell me about output margins Tell me about unprintable areas ‘account for unprintable area’ option Tell me about scanner setup options Extended thickness paper handlingExamples Delay factor Paper loadingCorrection factor in scanning Manual/automatic Tell me about paneling and tiling options Options Assembling the panels Cut line Glue mark arrows Tell me about nesting Tell me about previewing and the paper frame Previewing Paper frame Hp designjet 815mfp & scanner Tell me about lists Creating and printing lists Tell me about hp designjet support Tell me about hp customer careWhat to do before you call Page Communication from HP to users includes Finally… Tell me about media Tell me about copying thick mediaMedia thickness positions Modifying stitching parameters Supporting thick originals Tell me about paper sizes Series Area Series Name Size Area Aspect Inches In² Mm² Ratio Tell me about calibrating RIP settings Ink level Gray balance Tell me about advanced gray balance Advanced gray balance 100 Hp designjet 815mfp & scanner Index Page