Printer Message Troubleshooting Procedures

When the following procedures require removing and replacing an assembly or PCA, refer to the applicable section in Chapter 6 for instructions.

Blank Display

Table 7-3

Blank Display

 

 

 

 

Checks

 

Action

 

 

 

 

Is the power on?

 

1.

Check the ON/OFF switch and verify the power is

 

 

 

plugged in.

 

 

2.

Press a Control Panel key to verify problem still

 

 

 

exists.

 

 

 

 

Is the fan working?

 

1.

If the fan is working, check the cabling to the

 

 

 

Control Panel. If the cabling is good, replace the

 

 

 

Formatter first, then the Control Panel.

 

 

2.

If the fan is NOT working, measure the DC

 

 

 

voltage levels (refer to Table 7-39). If the voltage

 

 

 

levels are good from the power supply to the DC

 

 

 

Controller and the fan is not working, replace the

 

 

 

DC Controller. If the voltage levels are not present

 

 

 

at TB1, replace the DC Power Supply.

 

 

 

 

7-12 Troubleshooting

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HP 5 C3916A, C2021A, 5n C3952A, 5m C3917A, 4 C2001A Printer Message Troubleshooting Procedures, Blank Display, Checks Action