Interface Troubleshooting

This section provides an overview of the printer interface requirements. Refer to Chapter 3 for detailed information about the printer interfaces and configuration.

Communications Check

N o t e

Communication problems are normally the

 

customer’s responsibility. Time spent attempting

 

to resolve these problems may not be covered by

 

the product’s Hewlett-Packard warranty.

 

The Customer Service Center (CSC) is available

 

to the customer to help them through these

 

problems. The CSC telephone number is:

 

(208) 323-2551.

If the printer is not connected to an MS-DOS-based host, proceed to the Communications Checks table in this section.

Test Message

After the printer is installed, verify communications between the printer and the IBM-compatible computer. Enter the following at the DOS prompt:

C:\DIR>LPT1 [Enter]

The printer should print a directory listing of the C:\ directory. If the Communications Check fails, proceed as follows.

7-52 Troubleshooting