HP C2021A, 5n C3952A, 5 C3916A, 5m C3917A, 4 plus C2037A Troubleshooting IR Printing Problems, T e

If you still have problems printing, make sure you are using an IrDA-compliant device and proper software and have selected the proper port for printing.

N o t e	The IrDA standard for infrared communications
	represents an emerging technology. Older
	non-IrDA-compliant portable devices may not be
	compatible with your HP LaserJet 5/5M/5N
	printer. If you continue to have problems printing
	using the IR port, contact the manufacturer or
	dealer where you purchased your portable device
	to verify compatibility with the IrDA standard,
	and follow the troubleshooting procedure
	immediately following.

Troubleshooting IR Printing Problems

IR printing problems may be caused by any of the several system components or by lack of proper configuration. The following checklist will help determine the source of the problem.

1 Verify the user is operating the printer and PC as described in the User’s Manual: less than one meter between devices, and not more than plus or minus 15 degrees from direct center.

2 Verify the host PC or laptop and the printer are IrDA-compliant and have the necessary hardware components for IR communication.

3 Verify the IR software has been loaded on the primary device. (This is system software and should be available from the PC manufacturer.)

4 Verify the host PC or laptop is properly configured. Check the port assignment, the IRQ level, and the base address value. Check both the DOS AUTOEXEC.BAT and CONFIG.SYS files, and the Windows system configuration.

B-38 LaserJet 5/5M/5N Printer