Control panel message

Description

Recommended action

 

 

 

 

 

 

 

back to the first program and try printing

 

 

 

a different file. If the message appears

 

 

 

only with a certain software program or

 

 

 

print job, contact the software vendor for

 

 

 

assistance.

 

 

6.

If the message persists, contact

 

 

 

HP Support.

 

 

 

 

50.1 FUSER ERROR

AC power is not being provided to the fuser

1.

Verify that the fuser power cable at the

 

assembly. AC voltage is necessary to

 

back of the device is connected and the

 

generate heat in the fuser assembly.

 

ECU is fully seated.

 

 

2.

If the message persists, replace the

 

 

 

fuser assembly.

 

 

 

 

50.6 FUSER ERROR

The main or sub thermistors are unable to

1.

Verify that the seven-wire connector is

 

provide temperature feedback to the ECU.

 

firmly seated in connector J405 on the

 

The main and sub thermistors monitor the

 

ECU. You might have to remove the

 

fuser assembly hot-roller temperature and

 

main cooling fan to see this connection.

 

provide feedback to regulate the fusing

2.

Verify that the four-wire connector at the

 

temperature.

 

 

 

rear of the device is firmly seated in the

 

 

 

fuser assembly.

 

 

3.

Verify that the AC voltage is being

 

 

 

provided to the fuser assembly.

 

 

4.

If the message persists, replace the

 

 

 

fuser assembly.

51.XY ERROR

A device error has occurred.

alternates with

To continue turn off then on

1.Press to continue or press for more information.

2.If the message persists after exiting help, turn the device off and then on.

3.If the message persists, contact HP Support.

52.00 ERROR

A scanner motor error has occurred. Scanner 1.

Verify that the scanner motor connector

 

motor rotation is verified at the initialization of

and the ribbon cable from the ECU are

 

a print job.

firmly seated on the laser/scanner

 

 

assembly.

 

2.

Verify that the scanner motor connector

 

 

is firmly seated in connector J402 on the

 

 

ECU. You might have to remove the

 

 

main cooling fan to see this connection.

 

3.

Verify that the ribbon cable installed in

 

 

connector J403 on the ECU is fully

 

 

seated. (See Figure 6-9 ECU wiring

 

 

on page 195.) You must remove the

 

 

ECU in order to verify this connection.

 

4.

If the message persists, replace the

 

 

laser/scanner assembly.

53.10.01ERROR UNSUPPORTED RAM The memory DIMM is not a supported DIMM. Install a supported DIMM. See Install memory on page 26.

138 Chapter 6 Troubleshooting

ENWW

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HP P3005 manual Fuser Error, XY Error, To continue turn off then on