Control panel message | Description | Recommended action | |
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10.XX.YY SUPPLY MEMORY ERROR | The device cannot read or write to the print- | 1. | Open the cartridge door. |
| cartridge memory tag, or the memory tag is | 2. | Remove the print cartridge, and then |
For help press | missing. | ||
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| reinstall it. |
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| 3. | Close the cartridge door. |
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| 4. | Turn the device off and then on. |
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| 5. | Verify that a genuine HP print cartridge |
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| is installed in the device. |
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| 6. | Install another print cartridge. |
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| 7. | Verify that the memory tag PCA is |
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| installed in the device. |
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| 8. | Verify that the memory tag connector is |
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| firmly seated in connector J510 on the |
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| ECU. You might have to remove the |
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| main cooling fan to see this connection. |
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| 9. | If the error persists, contact HP Support. |
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11.XX INTERNAL CLOCK ERROR | The device internal clock is not working | Contact HP Support. | |
alternates with | correctly. Printing can continue, but you are |
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prompted to set the date and time each time |
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To continue press | you turn the device on. |
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13.00.02 JAM IN TRAY 1 | Paper is fed from tray 2 to the device by the | 1. | Verify that the type and quality of the |
| tray 2 |
| media that you are using meet |
| solenoid SL2 releases a clutch, and then the |
| HP specifications. (See Media |
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| advance it into the paper path. | 2. | Verify that the media is loaded correctly |
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| and that the guides are not too tight or |
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| too loose against the stack of media. |
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| 3. | Verify that the tray 2 pickup roller and |
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| separation pad are installed correctly. |
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| 4. | Verify that solenoid SL2 is being |
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| energized. If you cannot hear it during a |
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| print job, remove tray 2, override the |
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| paper presence sensor flag, start a print |
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| job, and then see if the |
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| rotating. |
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| 5. | Verify that solenoid SL2 is firmly seated |
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| in connector J504 on the ECU. |
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13.01.00 JAM IN TRAY 1 | The paper did not reach the top of page | 1. | Verify that the type and quality of the |
alternates with | sensor within the specified period of time. The |
| media that you are using meet |
tray 1 feed roller moves paper into the paper |
| HP specifications. (See Media | |
Clear jam then press | path. When solenoid SL1 is energized, a |
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clutch mechanism allows the paper stack in | 2. | Verify that the media is loaded correctly | |
| tray 1 to lift, and then allows the feed roller to | ||
| rotate one time to move the paper into the |
| and that the guides are not too tight or |
| paper path. |
| too loose against the stack of media. |
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| 3. | Verify that the tray 1 pickup roller and |
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| separation pad are installed correctly. |
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132 Chapter 6 Troubleshooting | ENWW |