Control panel message

Description

Recommended action

 

 

 

 

10.XX.YY SUPPLY MEMORY ERROR

The device cannot read or write to the print-

1.

Open the cartridge door.

 

cartridge memory tag, or the memory tag is

2.

Remove the print cartridge, and then

For help press

missing.

 

 

 

reinstall it.

 

 

3.

Close the cartridge door.

 

 

4.

Turn the device off and then on.

 

 

5.

Verify that a genuine HP print cartridge

 

 

 

is installed in the device.

 

 

6.

Install another print cartridge.

 

 

7.

Verify that the memory tag PCA is

 

 

 

installed in the device.

 

 

8.

Verify that the memory tag connector is

 

 

 

firmly seated in connector J510 on the

 

 

 

ECU. You might have to remove the

 

 

 

main cooling fan to see this connection.

 

 

9.

If the error persists, contact HP Support.

 

 

 

11.XX INTERNAL CLOCK ERROR

The device internal clock is not working

Contact HP Support.

alternates with

correctly. Printing can continue, but you are

 

 

prompted to set the date and time each time

 

 

To continue press

you turn the device on.

 

 

 

 

 

 

 

 

 

13.00.02 JAM IN TRAY 1

Paper is fed from tray 2 to the device by the

1.

Verify that the type and quality of the

 

tray 2 pick-up roller. When energized,

 

media that you are using meet

 

solenoid SL2 releases a clutch, and then the

 

HP specifications. (See Media

 

pick-up roller rotates to pick up the paper and

 

specifications on page 13.)

 

advance it into the paper path.

2.

Verify that the media is loaded correctly

 

 

 

 

 

and that the guides are not too tight or

 

 

 

too loose against the stack of media.

 

 

3.

Verify that the tray 2 pickup roller and

 

 

 

separation pad are installed correctly.

 

 

4.

Verify that solenoid SL2 is being

 

 

 

energized. If you cannot hear it during a

 

 

 

print job, remove tray 2, override the

 

 

 

paper presence sensor flag, start a print

 

 

 

job, and then see if the pick-up roller is

 

 

 

rotating.

 

 

5.

Verify that solenoid SL2 is firmly seated

 

 

 

in connector J504 on the ECU.

 

 

 

 

13.01.00 JAM IN TRAY 1

The paper did not reach the top of page

1.

Verify that the type and quality of the

alternates with

sensor within the specified period of time. The

 

media that you are using meet

tray 1 feed roller moves paper into the paper

 

HP specifications. (See Media

Clear jam then press

path. When solenoid SL1 is energized, a

 

specifications on page 13.)

clutch mechanism allows the paper stack in

2.

Verify that the media is loaded correctly

 

tray 1 to lift, and then allows the feed roller to

 

rotate one time to move the paper into the

 

and that the guides are not too tight or

 

paper path.

 

too loose against the stack of media.

 

 

3.

Verify that the tray 1 pickup roller and

 

 

 

separation pad are installed correctly.

 

 

 

 

132 Chapter 6 Troubleshooting

ENWW