Control panel message | Description | Recommended action |
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alternates with | The job is cancelled and no pages are |
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To continue press | printed. |
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Cleaning... | The device is processing the cleaning page. | No action necessary. |
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CLOSE TOP COVER | Door switch SW501 is signalling that the | The wires for switch SW501 are |
| cartridge door is open. If the cartridge door is | to the ECU. Verify that the wires from the |
| open, the main motor will not rotate during | ECU are installed on the correct terminals of |
| device | switch SW501. |
CLOSE TOP COVER AND FRONT DOOR Door switch SW501 is signalling that the cartridge door is open. If the cartridge door is open, the main motor will not rotate during device
The wires for switch SW501 are
CODE CRC ERROR | An error has occurred during a firmware | 1. | Reinstall the firmware. | ||
| upgrade. | 2. | If the problem persists, contact | ||
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| HP Support. | ||
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Creating...CLEANING PAGE | The device is generating a cleaning page. | 1. | Load the cleaning page into tray 1. | ||
| The device returns to the Ready state after | 2. | Press Menu. | ||
| the cleaning page is printed. | ||||
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| 3. | Select PRINT QUALITY, and then press | ||
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| 4. | Select PROCESS CLEANING PAGE, | ||
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| and then press | ||
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DATA RECEIVED | The device received data and is waiting for a | If the device is waiting for a form feed, | |||
alternates with | form feed. When the device receives another | press | to continue. | ||
file, the message disappears. | If the device is paused, press Stop to | ||||
Ready | The device is paused. | ||||
continue. |
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GENUINE HP SUPPLIES DESIGNED FOR | This genuine HP supply was not designed for | Replace this supply with a genuine HP supply | |||
<PROD> | this device and is not supported. The device | that is designed for this device. | |||
alternates with | can print with this supply, but print quality |
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might be affected. |
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Ready |
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Incorrect | The PIN number is incorrect. | Contact the network administrator. | |||
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INFLATE FAILURE | An error has occurred during a firmware | 1. | Reinstall the firmware. | ||
| upgrade. | 2. | If the problem persists, contact | ||
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| HP Support. | ||
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INSERT OR CLOSE TRAY XX | A tray is open and the device is trying to print | Close the tray indicated so that printing can | |||
| from another tray. | continue. |
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INSTALL BLACK CARTRIDGE | The device detects the print cartridge by | 1. | Verify that a print cartridge is installed in | ||
| detecting a voltage differential within the |
| the device. | ||
| cartridge. The | 2. | Verify that the drum ground connector | ||
| connected to the | ||||
| provides the reference with which to measure |
| on the | ||
| the differential. |
| correctly seated on the mechanical | ||
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| connector. | ||
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| 3. | Verify that the cartridge mechanism | ||
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| functions correctly. When the cartridge | ||
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| is removed from the device, the | ||
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142 Chapter 6 Troubleshooting | ENWW |