Control panel message

Description

Recommended action

 

 

 

alternates with

The job is cancelled and no pages are

 

To continue press

printed.

 

 

 

 

 

 

Cleaning...

The device is processing the cleaning page.

No action necessary.

 

 

 

CLOSE TOP COVER

Door switch SW501 is signalling that the

The wires for switch SW501 are hard-wired

 

cartridge door is open. If the cartridge door is

to the ECU. Verify that the wires from the

 

open, the main motor will not rotate during

ECU are installed on the correct terminals of

 

device power-up.

switch SW501.

CLOSE TOP COVER AND FRONT DOOR Door switch SW501 is signalling that the cartridge door is open. If the cartridge door is open, the main motor will not rotate during device power-up.

The wires for switch SW501 are hard-wired to the ECU. Verify that the wires from the ECU are installed on the correct terminals of switch SW501.

CODE CRC ERROR

An error has occurred during a firmware

1.

Reinstall the firmware.

 

upgrade.

2.

If the problem persists, contact

 

 

 

 

 

HP Support.

 

 

 

 

Creating...CLEANING PAGE

The device is generating a cleaning page.

1.

Load the cleaning page into tray 1.

 

The device returns to the Ready state after

2.

Press Menu.

 

the cleaning page is printed.

 

 

3.

Select PRINT QUALITY, and then press

 

 

4.

Select PROCESS CLEANING PAGE,

 

 

 

and then press

 

 

 

DATA RECEIVED

The device received data and is waiting for a

If the device is waiting for a form feed,

alternates with

form feed. When the device receives another

press

to continue.

file, the message disappears.

If the device is paused, press Stop to

Ready

The device is paused.

continue.

 

 

 

 

GENUINE HP SUPPLIES DESIGNED FOR

This genuine HP supply was not designed for

Replace this supply with a genuine HP supply

<PROD>

this device and is not supported. The device

that is designed for this device.

alternates with

can print with this supply, but print quality

 

 

 

might be affected.

 

 

 

Ready

 

 

 

 

 

 

 

Incorrect

The PIN number is incorrect.

Contact the network administrator.

 

 

 

 

INFLATE FAILURE

An error has occurred during a firmware

1.

Reinstall the firmware.

 

upgrade.

2.

If the problem persists, contact

 

 

 

 

 

HP Support.

 

 

 

INSERT OR CLOSE TRAY XX

A tray is open and the device is trying to print

Close the tray indicated so that printing can

 

from another tray.

continue.

 

 

 

 

 

INSTALL BLACK CARTRIDGE

The device detects the print cartridge by

1.

Verify that a print cartridge is installed in

 

detecting a voltage differential within the

 

the device.

 

cartridge. The photo-conductive drum

2.

Verify that the drum ground connector

 

connected to the high-voltage power supply

 

provides the reference with which to measure

 

on the high-voltage power supply is

 

the differential.

 

correctly seated on the mechanical

 

 

 

connector.

 

 

3.

Verify that the cartridge mechanism

 

 

 

functions correctly. When the cartridge

 

 

 

is removed from the device, the

 

 

 

 

 

142 Chapter 6 Troubleshooting

ENWW