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HP P3005 manual Enww

Models: P3005

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198 Chapter 6 Troubleshooting

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HP P3005 manual Enww

Contents

HP LaserJet P3005 Series printers Page HP LaserJet P3005 Series printers Safety information Copyright informationTrademark credits Table of contents Maintenance Service approach Paper feed guide assemblyGear assembly Reinstallation notes for the gear assemblyTroubleshooting Print-quality checklist Wiring diagramsOrder through service or support providers Paper-handling accessoriesAppendix a Specifications Power cord statement Japan Vcci statement JapanEMI statement Korea Laser statement for FinlandEnww Diagnostics menu Tray 2 pickup assemblyAlphabetical parts list 10 Numerical parts listXii Model and serial numbers Systems overview Print engine general structureECU wiring Grounding-spring locationsJam-detection sensors Jetdirect197 Xvi Chapter contents Device informationDevice configurations P3005dnFeatures Feature DescriptionAccessibility SuppliesWalkaround Device partsInterface ports Model name Model numberControl-panel layout Number Button or lightFunction Select Device software Minimum system requirementsSupported operating systems HP Web Jetadmin Supported printer driversSoftware for Windows computers HP Easy Printer Care softwareSoftware for Macintosh computers Other softwareEmbedded Web server Uninstall software Remove software from Windows operating systemsRemove software from Macintosh operating systems Media specifications Select print mediaMedia size Dimensions Weight and thickness Supported media sizes1Supported media sizes 2Automatic 2-sided printingType Dimensions Supported media types3Tray 1 media types 4Tray 2 and tray 3 media typesPaper to avoid Installation and configuration Location specifications Site preparationOperating environment Load input trays Load tray 1 multipurpose trayEnww Load tray 2 and optional tray Enww Install supplies Supply replacement guidelinesChange the print cartridge Enww Enww Install accessories Install memoryInstall device memory Install accessories Enww Check Dimm installation Verify that Dimm is installed correctlyEnable memory for Windows Install an HP Jetdirect print server cardUse HP Jetdirect print server cards Remove an HP Jetdirect print server card Enww Maintenance Approximate print-cartridge replacement intervals Manage suppliesSupplies life Manage the print cartridgePrint-cartridge authentication HP fraud hotline and Web siteClean the device Clean the exteriorClean the paper path Clean spilled tonerCreate and use the cleaning Description How to print Management toolsUse information pages Use the HP Easy Printer Care software Open the HP Easy Printer Care softwareFile directory PCL or PS font listHP Easy Printer Care software sections SectionOptionsOpen the embedded Web server by using a network connection Use the embedded Web serverEmbedded Web server sections Tab or section OptionsOr Sleep mode on Settings tabUse HP Web Jetadmin software Use the HP Printer Utility for MacintoshTab or section Networking tabHP Printer Utility features Open the HP Printer UtilityTheory of operation Basic operation FormatterEngine control unit ECU Formation roller3Engine control system circuit diagram Theory of operation ECU Pickup/feed/delivery system Laser/scanner system 6Laser/scanner systemImage-formation system 8Image-formation system Theory of operationPrimary charging Laser beam exposureDeveloping Fusing TransferSeparation Drum cleaning 13 FusingInternal components 15Cross-section of deviceInternal components 2Power-on sequence Timing1Operation sequences Name Timing Purpose16Operational sequences Timing diagram Print cartridge memory system WriteEnww Removal and replacement Separation pad Removal and replacement strategy OverviewElectrostatic discharge Required toolsTypes of screws Illustration Description Size Part number UseService approach Before performing servicePre-service procedures After performing service Parts removal orderCovers Right-side coverLeft-side cover Enww Back cover CoverTop, right cover 6Removing the I/O cover Lift the cover off of the deviceTop cover Front, right cover 8Removing the top cover Lift the cover off of the device9Removing the front, right cover 1 Removal and replacement Enww Control panel 12Reinstalling the control panel 13Removing the formatter 1 Removal and replacement Formatter14Removing the formatter 2 15Removing the formatter 3 Removal and replacement Fuser Back cover see Back cover on Cover see I/O cover on17Removing the fuser 2 Removal and replacement Enww 19Removing the laser/scanner 1 Removal and replacement Laser/scannerLaser/scanner 21Removing the ECU 1 Removal and replacement Engine control unit ECU22Removing the ECU 2 23Removing the ECU 3 Removal and replacement 24Removing the ECU 4 25Removing the ECU 5 Removal and replacement 26Removing the ECU 6 27Removing the ECU 7 Removal and replacement Enww Access plate High-voltage power supply 31Removing the power supply 1Enww 33Removing the power supply 3 Enww 35Removing the power supply 5 Enww 37Reinstalling the oblique-roller assembly Paper feed guide assembly Paper feed guide assembly Main motor 40Removing the main motor 2 Gear assembly 41Removing the gear assembly 1 Removal and replacementRemove four screws callout 3 from the gear-assembly plate Reinstallation notes for the gear assembly 43Reinstalling the gear assembly Removal and replacementTray 1 solenoid Tray 2 solenoid Label reader memory tag 46Removing the e-label reader 1Enww Face-down-roller shaft 48Removing the face-down-roller shaft 1Enww Cartridge door 50Removing the cartridge door 151Removing the cartridge door 2 Removal and replacement 52Removing the cartridge door 3 Transfer roller Registration assembly 54Removing the registration assembly 1Enww Remove four screws callout Tray 1 pickup roller Tray 2 pickup roller Enww Separation pad Enww Troubleshooting Troubleshooting process Basic troubleshootingControl-panel messages Control-panel message typesResolve control-panel messages Control panel message Description Recommended action10.XX.YY Supply Memory Error XX Internal Clock ErrorJAM Inside TOP Cover JAM Inside Front DoorJAM Inside Rear Door 13.XX.YY Fuser JAM Inside TOP13.XX.YY JAM in Tray 13.XX.YY JAM Inside Duplexer13.XX.YY JAM Inside Rear Door 13.XX.YY JAM Inside TOP CoverInsufficient Memory TOO ComplexEIO X Buffer Overflow Embedded I/O Buffer OverflowParallel I/O Buffer Overflow Serial I/O Buffer OverflowError Xxxxx ErrorEmbedded I/O BAD Transmission Unexpected Size in TrayFuser Error XY ErrorTo continue turn off then on 55.XX.YY DC Controller Error Alternates with Formatter To continue turn off then onNo System Storage Error Settings 8X.YYYY EIO ErrorPermanent Storage Full Permanent Storage Write Fail8X.YYYY Embedded Jetdirect Action not Currently AvailableOn Tray Custom Chosen Personality notCode CRC Error Install Black CartridgeClose TOP Cover Data ReceivedInsufficient Memory to Load FONTS/DATALoad Tray X Type Size Load Tray 1 Plain PaperNON HP Supply Installed Manually Feed Output StackMEM Test Failure Replace Dimm NON HP Supply in USERFU Load Error RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk is Write ProtectedUSB Accessory Error Tray XX Empty Type SizeTray XX Open Tray XX Open or EmptyUSB Storage File System is Full USB Storage is Write ProtectedUSB Storage X Removed USE Tray X Type SizeCause Solution Clear jamsAvoid jams 1Common causes of jamsTypical jam locations Jam detection 1Jam-detection sensorsClear jams from the input-tray areas Jam type DescriptionEnww Clear jams from the print-cartridge area Clear jams from the output-bin areas Clear jams from the optional duplexer Enww Interface troubleshooting EIO troubleshootingCommunications checks Computer direct connect parallel testNetwork printing problems JetdirectPacket Size Service mode functions Cold resetNvram initialization Service menu service PIN codes Hard-disk initializationSkip disk-load Self testService ID Restoring the service IDConvert the service ID to an actual date Troubleshooting tools Diagnostics menu2Diagnostics menu Control-panel menusTest pages Engine-testFormatter test Image defect ruler Upgrade the firmware Use FTP to upgrade the firmware on a network connectionDetermine the current firmware version Use HP Web Jetadmin to upgrade the firmware Use MS-DOS commands to upgrade the firmware \YOURSERVER\YOURCOMPUTERUpgrade the HP Jetdirect firmware Troubleshoot general printing problems Device selects media from the wrong tray CauseSolutionDevice does not pull media from a tray Cause Solution Paper curls when it exits the device Cause SolutionPrint job prints on both sides of the paper Cause Solution Pages print, but are totally blank Cause SolutionMessages and see Control-panel messages on Troubleshoot media handling problems Multiple pages feedPages are wrinkled or folded Pages are skewedAssembly on Troubleshoot print-quality problems Print-quality checklistImage-defect examples AaBbCcLight print partial AaBbCcLight print entire SpecksDropouts LinesGray background Toner smearLoose toner Repeating defectsRepeating image Misformed charactersSkew Curl or waveWrinkles or creases Vertical white linesTire tracks White spots on blackScattered lines Blurred printRandom image repetition Diagrams Device component locationsMain assemblies Main parts Main partsSensors and switches 6Sensors and switchesMotors, fans, and solenoids 7Motors, fans, and solenoidsWiring diagrams PCAs3 4 12 11 10Circuit diagram 1 196 Chapter Troubleshooting Circuit diagram 2 Enww Parts and diagrams Order parts, accessories, and supplies Order through service or support providersOrder directly from HP Order directly through the HP Easy Printer Care softwarePaper-handling accessories Part numbersPrint cartridge MemoryCables and interfaces Enww Covers Covers Description Part number Qty2Internal components 1 Parts and diagrams 2Internal components 1 Enww Enww 3Internal components 2 Parts and diagrams 3Internal components 2 502 Pin, dowel XD3-2120-122 503 Ring, E XD2-1200-802 Enww 4Internal components 3 Parts and diagrams 4Internal components 3 5Internal components 4 Parts and diagrams 5Internal components 4 6Internal components 5 Parts and diagrams 6Internal components 5 7Internal components 6 7Internal components 6 Tray 2 pickup assembly 8Tray 2 pickup assembly Parts and diagrams8Tray 2 pickup assembly Alphabetical parts list 9Alphabetical parts listConnector, snap tight, bk VS1-7177-004 Film, fuser drive side plate RC2-0649-000 Internal components 4 Holder, switch link RC2-0634-000 Motor, DC M1, main RK2-1488-000 Registration assembly RM1-3715-000 Sensor-flag assembly RM1-3769-000 Spring, torsion RU5-2386-000 Numerical parts list 10Numerical parts listPart number Description RC1-4061-000 Spring, torsion RC2-0468-000 Cushion, right lower RC2-0612-000 Cover, engine controller RC2-0705-000 Lever, drive release RM1-3716-000 Multipurpose paper pick-up roller assembly RM1-4040-000 Top sensor PCA PS901 RU5-2386-000 Spring, torsion XA9-1503-000 Screw, tap, M3x6 Enww Specifications Physical specifications Table A-1Device dimensionsDevice model Height Depth Width Weight Device model Height Depth WidthElectrical specifications Table A-3Power requirementsTable A-4Power consumption average, in watts Specification Volt modelsAcoustic specifications Table A-5Sound power and pressure levelOperating environment Table A-6Necessary conditionsService and support Hewlett-Packard limited warranty statementCustomer self repair warranty service Print cartridge limited warranty statement Online Services HP service agreementsHP Customer Care HP Easy Printer Care software HP support and information for Macintosh computersHP maintenance agreements On-site service agreementsNext-day on-site service Weekly volume on-site serviceExtended warranty Enww Regulatory information FCC regulations Environmental product stewardship program HP print supplies returns and recycling program information PaperMaterial restrictions HP LaserJet P3005 deviceMaterial Safety Data Sheet Msds For more information Enww Declaration of conformity Declaration of ConformitySafety statements Laser safetyCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaiteEnww Index ECU Enww Msds RFU Enww See also trays Trays statusEnww Page Q7812-90910