Troubleshoot media handling problems
If media is feeding incorrectly, use the information in this section to identify and resolve the problem.
Multiple pages feedTable
Cause | Solution |
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Too much media (particularly envelopes) is loaded in tray 1. | Remove some of the media and resend the print job. |
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The separation rollers and pads in the tray are worn or | Replace the rollers and separation pads. |
damaged |
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The media edges are locked together. | Flex the media stack before loading it into the device. Do not |
| fan the media. |
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The spring pushing the separation roller or pad is defective. | Replace the separation pad. |
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Table
Cause | Solution |
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The feed rollers or registration rollers are dirty or defective. | Replace the affected rollers. |
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The paper path contains foreign substances or dirt. | Remove any foreign substances or dirt from the paper path. |
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The cartridge shutter open/close mechanism is damaged. | The shutter in the print cartridge should open as you insert the |
(This can cause jams in which the media is crumpled into an | cartridge. If a shutter does not open, replace the print cartridge. |
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accordion fold under the print cartridge.) |
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The registration assembly is defective.
If the registration arm is dirty, clean it. If the arm is scarred or worn, replace the registration assembly (see Registration assembly on page 121.
Table
Cause | Solution |
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The fuser inlet guide is dirty. | Replace the fuser (see Fuser on page 83). |
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The fuser pressure roller is dirty or damaged. | Run several cleaning pages through the device. If the problem |
| persists, replace the fuser (see Fuser on page 83). |
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Table
Cause | Solution |
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Paper dust or dirt has accumulated on the tray feed roller or | Clean or replace the rollers. |
separation roller. |
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ENWW | Troubleshoot media handling problems 175 |