Print job is extremely slow.

Cause

Solution

 

 

You are printing a PDF or PostScript (PS) file but are using a

Try using the PS printer driver rather than the PCL printer

PCL printer driver.

driver. (You can usually do this from a software program.)

 

 

In the printer driver, Type is is set to card stock, heavy, rough,

In the printer driver, set the type to plain paper (see the user

or bond paper.

guide).

 

Note: If you change the setting to plain paper, the print job will

 

print faster. However, if you are using heavy media, for best

 

results leave the printer driver set to heavy even though

 

printing might be slower.

 

 

Print job prints on both sides of the paper.

Cause

Solution

 

 

The device is set for duplexing.

See the user guide to change the setting, or see the online Help.

Print job contains only one page but the device processes the back side of the page as well (the page comes part of the way out, and then goes back into the device).

Cause

Solution

 

 

The device is set for duplexing. Even if the print job contains only one page, the device also processes the back side.

See the user guide to change the setting, or see the online Help.

Do not try to pull the page out of the device before duplexing is complete. Jamming might result.

Pages print, but are totally blank.

Cause

Solution

 

 

The sealing tape might still be in the print cartridge.

Remove the print cartridge and pull out the sealing tape.

 

Reinstall the print cartridge.

 

 

The print cartridge might be empty.

Replace the print cartridge.

 

 

The file might have blank pages.

Check the file to make sure that it does not contain blank

 

pages.

 

 

The device prints, but the text is wrong, garbled, or incomplete.

Cause

Solution

 

 

The device cable is loose or defective.

Disconnect the device cable and reconnect it. Try a print job that you know works. If possible, attach the cable and device to another computer and try a print job that you know works. Finally, try a new cable.

ENWW

Troubleshoot general printing problems 173