The device prints, but the text is wrong, garbled, or incomplete.

Cause

Solution

 

 

The device is on a network or sharing device and is not

Disconnect the device from the network and use a parallel or

receiving a clear signal.

USB cable to attach it directly to a computer. Print a job that

 

you know works.

 

 

The wrong driver was selected in the software.

Check the software device-selection menu to make sure that

 

the device is selected.

 

 

The software program is malfunctioning.

Try printing a job from another program.

 

 

The device does not respond when you select Print in the software.

Cause

Solution

 

 

The device is out of media.

Add media.

 

 

The device might be in the manual-feed mode.

Change the device from manual-feed mode.

 

 

The cable between the computer and the device is not

Disconnect and reconnect the cable.

connected correctly.

 

 

 

The device cable is defective.

If possible, attach the cable to another computer and print a

 

job that you know works. You might also try using a different

 

cable.

 

 

The wrong device was selected in the software.

Check the software device selection menu to make sure that

 

the correct device is selected.

 

 

The device might have a jam.

Clear any jams, paying careful attention to the duplexer area

 

(if your model has a duplexer). See Clear jams on page 148.

 

 

The software for the device is not configured for the printer port.

Check the software device-selection menu to make sure that

 

it is using the correct port. If the computer has more than one

 

port, make sure that the device is attached to the correct one.

 

 

The device is on a network and is not receiving a signal.

Check cable connections. Reinstall the printing software. Print

 

a job that you know works.

 

Clear any stopped jobs from the print queue.

 

 

The device is not receiving power.

If no lights are on, check the power-cord connections. Check

 

the power switch. Check the power source.

 

 

The device is malfunctioning.

Check the control-panel display for messages and lights to

 

determine if the device is indicating an error. Note any

 

messages and see Control-panel messages on page 131.

 

 

174 Chapter 6 Troubleshooting

ENWW