The device prints, but the text is wrong, garbled, or incomplete.
Cause | Solution |
|
|
The device is on a network or sharing device and is not | Disconnect the device from the network and use a parallel or |
receiving a clear signal. | USB cable to attach it directly to a computer. Print a job that |
| you know works. |
|
|
The wrong driver was selected in the software. | Check the software |
| the device is selected. |
|
|
The software program is malfunctioning. | Try printing a job from another program. |
|
|
The device does not respond when you select Print in the software.
Cause | Solution |
|
|
The device is out of media. | Add media. |
|
|
The device might be in the | Change the device from |
|
|
The cable between the computer and the device is not | Disconnect and reconnect the cable. |
connected correctly. |
|
|
|
The device cable is defective. | If possible, attach the cable to another computer and print a |
| job that you know works. You might also try using a different |
| cable. |
|
|
The wrong device was selected in the software. | Check the software device selection menu to make sure that |
| the correct device is selected. |
|
|
The device might have a jam. | Clear any jams, paying careful attention to the duplexer area |
| (if your model has a duplexer). See Clear jams on page 148. |
|
|
The software for the device is not configured for the printer port. | Check the software |
| it is using the correct port. If the computer has more than one |
| port, make sure that the device is attached to the correct one. |
|
|
The device is on a network and is not receiving a signal. | Check cable connections. Reinstall the printing software. Print |
| a job that you know works. |
| Clear any stopped jobs from the print queue. |
|
|
The device is not receiving power. | If no lights are on, check the |
| the power switch. Check the power source. |
|
|
The device is malfunctioning. | Check the |
| determine if the device is indicating an error. Note any |
| messages and see |
|
|
174 Chapter 6 Troubleshooting | ENWW |