| Horizontal lines at the end of a cut sheet print ................................................................................. | 169 |
| Vertical lines of different colors ........................................................................................................ | 169 |
| White spots on the print .................................................................................................................... | 169 |
| Colors are inaccurate ....................................................................................................................... | 170 |
| Color accuracy using EPS or PDF images in page layout applications ........................... | 170 |
| Colors are fading .............................................................................................................................. | 171 |
| The image is incomplete (clipped at the bottom) .............................................................................. | 171 |
| The image is clipped ........................................................................................................................ | 171 |
| Some objects are missing from the printed image ........................................................................... | 172 |
| A PDF file is clipped or objects are missing ..................................................................................... | 172 |
| The Image Diagnostics Print ............................................................................................................ | 172 |
| Corrective action .............................................................................................................. | 174 |
| If you still have a problem ................................................................................................................. | 175 |
16 | Troubleshooting ink cartridge and printhead issues | |
| Cannot insert an ink cartridge .......................................................................................................... | 178 |
| Ink cartridge status messages .......................................................................................................... | 178 |
| Cannot insert a printhead ................................................................................................................. | 178 |
| The front-panel display recommends reseating or replacing a printhead ........................................ | 179 |
| Clean the printheads ........................................................................................................................ | 179 |
| Clean the printhead drop detector .................................................................................................... | 180 |
| Align the printheads .......................................................................................................................... | 182 |
| Reinsert printheads procedure ........................................................................................ | 183 |
| Image Quality Maintenance menu procedure .................................................................. | 183 |
| Scanning errors during alignment .................................................................................... | 184 |
| Printhead status messages .............................................................................................................. | 184 |
17 | Troubleshooting general printer issues | |
| The printer does not print ................................................................................................................. | 186 |
| The printer seems slow .................................................................................................................... | 186 |
| The printer printed on undesirable paper ......................................................................................... | 186 |
| Communication failures between computer and printer ................................................................... | 187 |
| Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) ............................ | 187 |
| Cannot access the Embedded Web Server ..................................................................................... | 188 |
| Automatic file system check ............................................................................................................. | 188 |
| An AutoCAD 2000 memory allocation error ..................................................................................... | 189 |
| No output when printing from Microsoft Visio 2003 .......................................................................... | 189 |
| Unavailable driver features when printing from QuarkXpress ......................................................... | 189 |
| Printer alerts ..................................................................................................................................... | 190 |
18 Front-panel error messages | |
19 HP Customer Care | |
| Introduction ....................................................................................................................................... | 194 |
| HP Professional Services ................................................................................................................. | 194 |
| Knowledge Center ........................................................................................................... | 194 |
| HP Start-Up Kit ................................................................................................................ | 194 |
| HP Care Packs and Warranty Extensions ....................................................................... | 194 |
| HP Installation .................................................................................................................. | 195 |
| HP Instant Support ........................................................................................................................... | 195 |
| HP Proactive Support ....................................................................................................................... | 195 |
| Contact HP Support ......................................................................................................................... | 196 |
| Telephone numbers ......................................................................................................... | 196 |