Troubleshooting ink cartridge and printhead issues | HP T1100

	Horizontal lines at the end of a cut sheet print	169
	Vertical lines of different colors	169
	White spots on the print	169
	Colors are inaccurate	170
	Color accuracy using EPS or PDF images in page layout applications	170
	Colors are fading	171
	The image is incomplete (clipped at the bottom)	171
	The image is clipped	171
	Some objects are missing from the printed image	172
	A PDF file is clipped or objects are missing	172
	The Image Diagnostics Print	172
	Corrective action	174
	If you still have a problem	175
16	Troubleshooting ink cartridge and printhead issues
	Cannot insert an ink cartridge	178
	Ink cartridge status messages	178
	Cannot insert a printhead	178
	The front-panel display recommends reseating or replacing a printhead	179
	Clean the printheads	179
	Clean the printhead drop detector	180
	Align the printheads	182
	Reinsert printheads procedure	183
	Image Quality Maintenance menu procedure	183
	Scanning errors during alignment	184
	Printhead status messages	184
17	Troubleshooting general printer issues
	The printer does not print	186
	The printer seems slow	186
	The printer printed on undesirable paper	186
	Communication failures between computer and printer	187
	Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)	187
	Cannot access the Embedded Web Server	188
	Automatic file system check	188
	An AutoCAD 2000 memory allocation error	189
	No output when printing from Microsoft Visio 2003	189
	Unavailable driver features when printing from QuarkXpress	189
	Printer alerts	190
18 Front-panel error messages
19 HP Customer Care
	Introduction	194
	HP Professional Services	194
	Knowledge Center	194
	HP Start-Up Kit	194
	HP Care Packs and Warranty Extensions	194
	HP Installation	195
	HP Instant Support	195
	HP Proactive Support	195
	Contact HP Support	196
	Telephone numbers	196

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HP T1100 manual Troubleshooting ink cartridge and printhead issues

Contents

HP Designjet T1100 Printer Series Using your printer Page HP Designjet T1100 printer series Legal notices Table of contents Personalizing the printer Color management Job queue management Troubleshooting paper issues Troubleshooting ink cartridge and printhead issues 203 Enww Introduction HP Start-Up Kit Safety precautionsUsing this guide Introduction Accessories, support, and specifications Use and maintenanceTroubleshooting Glossary Printers main features Printers main components Front view Front panel Rear view Direct access keys Printer software Printers internal prints Printers internal prints Introduction Installing the software Choose which connection method to use Connect to a network Windows Connect directly to a computer Windows Printer sharing considerations Uninstall the printer software WindowsConnect to a network Mac OS Bonjour/Rendezvous connection Open the Mac OS X HP Designjet Installer icon TCP/IP connection Click Continue Installing the software Connect directly to a computer Mac OS Uninstall the printer software Mac OS Sharing the printer Installing the software Setting up the printer Handle paper conflicts IntroductionTurn nesting on and off Turn usage information on and off Set or delete the security password Turn alerts on and off Require account ID Set Windows driver preferences Setting up the printer Personalizing the printer Turn the printer on and off Change the language of the front-panel display Access the Embedded Web Server Change the language of the Embedded Web Server Turn the buzzer on and off Change the sleep mode settingConfigure network settings Change the front-panel display contrast Change the graphic language setting Ascii Personal settings Paper handling General advice Load a roll onto the 24-inch spindle HandlingPaper Load a roll onto the 44-inch spindle Load a roll onto the 44-inch spindle Paper handling Easy loading procedure Load a roll into the 24-inch printer Paper handling HandlingPaper Paper menu procedure Load a roll into the 44-inch printer Paper handling Paper handling Paper menu procedure Paper menu procedure with paper on the roll Unload paper key procedure with paper on the rollUnload a roll Roll out of paper procedure Load a single sheet Easy loading procedure Paper menu procedure Unload a single sheet Select Paper load Select Load sheet Unload paper key procedure View information about the paper Print on loaded paper Paper profilesMaintain paper Turn the automatic cutter on and off Change the drying timeFeed and cut the paper Feed and cut the paper Paper handling Printing Using the Embedded Web Server to print files Create a print job Select print quality Select paper size Select margins options Custom paper sizes Print with shortcuts Rescale a print Change the treatment of overlapping lines Preview a print Print a draft High-quality printing Print in gray shades If you have a high-resolution imagePrint with no margins Print with crop lines Use paper economically When does the printer try to nest pages?Nest jobs to save roll paper Which pages qualify for nesting? Use ink economicallyWhat pages can be nested? How long does the printer wait for another file? Use ink economically Printing Color management Summary of the color management process How colors are representedColor calibration Color management from printer drivers Color management options Printer emulation Color adjustment options Printing in color Color management from printer drivers T1100ps only HP Professional Pantone Emulation Color emulation Cmyk color emulation Color management from the Embedded Web Server Submit Job options Printing Pantone swatch books T1100 and T1100ps options Color management from the front panel Color management from the front panel Color management Practical printing examples Using Adobe Acrobat Print a draft for revision with the correct scale Print a draft for revision with the correct scale Using Autodesk Design Review Print a project Using Windows Explorer to print Autodesk Design Review files Using AutoCAD ExamplesPrinting Printing examples Select Clip contents by margins Printing examples Using the Embedded Web Server to submit files Using printer emulation Using clip contents by margins Print a presentation Print a presentation Select Show preview before printing Printing examples Using Adobe Photoshop Select File Print with Preview Printing examples Print and scale from Microsoft Office Using PowerPoint Using Project Printing examples Using Excel Printing examples Job queue management Job queue Job preview Turn off the job queue Select when to print a job in the queueIdentify a job in the queue Delete a job from the queue Prioritize a job in the queueReprint or copy a job in the queue Job status messages Remove a hold Job queue Retrieving printer usage information Check ink and paper usage for a job Get printer accounting informationCheck printer usage statistics Printer statistics with the Embedded Web Server Ink and paper statistics with the Embedded Web Server Printer usage Handling ink cartridges and printheads About the ink cartridges Ink menu procedureCheck the ink cartridges status Remove an ink cartridge Insert an ink cartridge About the printheads Check the printhead status Remove a printhead Remove a printhead Ink and printheads Insert a printhead Ink and printheads Ink and printheads Ink and printheads Maintaining the printer Check printer status Clean the exterior of the printerReplace the cutter Replace the cutter Maintaining the printer Maintaining the printer Maintaining the printer Maintain the ink cartridges Move or store the printer Update the software Update the firmwarePrinter maintenance kits Secure Disk Erase Maintaining the printer Accessories Order ink supplies How to order supplies and accessoriesOrder paper How to order supplies and accessories 3Roll paper Order accessories HP Self-Adhesive Material and Laminate Spindle Introduction to the accessoriesStand Jetdirect print server Troubleshooting paper issues Paper cannot be loaded successfully General unsuccessful roll load issuesUnsuccessful roll load with 24-inch printer Unsuccessful roll load with 44-inch printer Paper loading error messagesUnsuccessful sheet load Glossy paper Paper type is not in the driverTransparent or translucent paper Matte Paper Black ink is easily removed when touched HP Banners with Tyvek Paper has jammed Paper has jammed Printer displays out of paper when paper is available Prints do not fall nicely into the basket Roll is loose on the spindle Paper is cut when the print has been completedCutter does not cut well Strip stays on the output tray and generates jams Recalibrating the paper advance procedure Return to default calibration Icon , then Paper advance calibration Reset paper advance Paper issues Troubleshooting print-quality issues Print quality troubleshooting wizard Horizontal lines across the image banding Lines are too thick, too thin, or missing Lines appear stepped or jagged Lines print double or in the wrong colors Lines are discontinuous Lines are blurred Line lengths are inaccurate Whole image is blurry or grainy Paper is not flat Ink marks on the paper Print is scuffed or scratchedHorizontal smears on the front of coated paper Edges of objects are stepped or not sharp Black ink comes off when you touch the printInk marks on the back of the paper Vertical lines of different colors Edges of objects are darker than expectedHorizontal lines at the end of a cut sheet print White spots on the print Colors are inaccurate Image is incomplete clipped at the bottom Colors are fadingImage is clipped Image Diagnostics Print Some objects are missing from the printed image Image Diagnostics Print Corrective action If you still have a problem Print-quality issues Troubleshooting ink cartridge and printhead issues Ink cartridge status messages Cannot insert an ink cartridgeCannot insert a printhead Clean the printheads Remove the printhead, see Remove a printhead on Clean the printhead drop detector Clean the printhead drop detector Align the printheads Reinsert printheads procedure Image Quality Maintenance menu procedure Scanning errors during alignment Printhead status messages Troubleshooting general printer issues Printer seems slow Printer does not printPrinter printed on undesirable paper Communication failures between computer and printer Cannot access the Embedded Web Server Automatic file system check No output when printing from Microsoft Visio An AutoCAD 2000 memory allocation errorUnavailable driver features when printing from QuarkXpress Printer alerts Front-panel error messages 1Text messages Front-panel error messages HP Customer Care Knowledge Center HP Professional ServicesHP Care Packs and Warranty Extensions HP Start-Up Kit HP Instant Support HP InstallationHP Proactive Support Contact HP Support Telephone numbers Contact HP Support HP Customer Care Printer specifications Functional specifications 1HP 72 ink supplies Power specifications Physical specificationsMemory specifications Ecological specifications Environmental specifications Acoustic specifications Glossary Enww Index RGB HP-GL/2 Access Enww