For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit http://www.hp.com/go/ lookuptool/.
HP Instant Support
HP Instant Support Professional Edition is HP's suite of troubleshooting tools that collect diagnostic information from your printer and match it with intelligent solutions from HP's knowledge bases, allowing you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printer's Embedded Web Server. See Access the Embedded Web Server on page 30.
To be able to use HP Instant Support:
●You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only through the Embedded Web Server.
●You must have access to the World Wide Web, because HP Instant Support is a
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional Chinese.
You can find more information about HP Instant Support at http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing, and resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to help businesses of all sizes reduce support costs and maximize
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of your printing
HP recommends that you enable Proactive Support right away to save you time and prevent problems before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and firmware updates.
You can enable Proactive Support in HP Easy Printer Care for Windows or HP Printer Monitor for Mac OS, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings:
●In HP Easy Printer Care for Windows, select the Tools menu, then HP Proactive Support.
●In HP Printer Monitor for Mac OS, select Preferences, then HP Proactive Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you may be asked to perform some procedure to solve the problem.
HP Customer Care
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