Table 18-1 Text messages (continued)
Message | Recommendation |
|
|
PDL Error: Job clipped | The image is too large for the paper or for the printer. Load |
| larger paper if possible, or reduce the image size. |
|
|
PDL Error: memory full | Restart the printer and try resending the job; if necessary, |
| reduce the complexity of the job. |
|
|
PDL Error: out of paper | Load more paper. |
|
|
PDL Error: parsing error | The print job is unintelligible to the printer. Try to recreate and |
| resend it. Check your cable connections. |
|
|
PDL Error: print mode error | The paper type or print quality specified for the job are |
| incorrect. Change the loaded paper type or the print settings. |
|
|
PDL Error: printing error | Try sending the job again. |
|
|
PDL Error: virtual memory full | Restart the printer and try resending the job; if necessary, |
| reduce the complexity of the job. |
|
|
Printhead alignment error: paper too small | Unload paper and load larger paper. |
|
|
Replace [color] cartridge | Replace the cartridge. See Handling ink cartridges and |
| printheads on page 119. |
|
|
Reseat [color] cartridge | Remove and reinsert the same cartridge. See Handling ink |
| cartridges and printheads on page 119. |
|
|
Update: failed. Invalid file | Make sure that you have selected the correct firmware update |
| file. Then try again to perform the update. |
|
|
Table 18-2 Numerical error codes
Error code | Recommendation |
|
|
01.0, 01.1, 01.2 | Restart the printer. If the problem persists, contact HP Support. See Contact HP Support |
| on page 196. |
|
|
21, 21.1, 22.0, 22.1, 22.2, | Restart the printer. If the problem persists, contact HP Support. See Contact HP Support |
22.3, 24 | on page 196. |
|
|
52:01 | The printer needs internal cleaning. See Clean the printhead drop detector on page 180. If the |
| problem persists, contact HP Support. See Contact HP Support on page 196. |
|
|
61:01 | The file format is wrong and the printer cannot process the job. Check the graphic language |
| setting of your printer (see Change the graphic language setting on page 32). If you are sending |
| PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and |
| the application. Check for the latest firmware and driver releases. |
|
|
62, 63, 64, 65, 67 | Update your printer's firmware. See Update the firmware on page 138. |
|
|
74.1 | Try the firmware update again. Do not try to use your computer while the update is in progress. |
| If the problem persists, contact HP Support. See Contact HP Support on page 196. |
|
|
79 | Restart the printer. If the problem persists, contact HP Support. See Contact HP Support |
| on page 196. |
|
|
94, 94.1 | Restart color calibration. See Color calibration on page 74. |
|
|
192 Chapter 18 | ENWW |
