General advice
When you have any
●To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give
on page 142.
●Make sure that the paper type selected in the front panel is the same as the paper type loaded into
the printer. To check this, use the View loaded paper key 
on the front panel. At the same time, check that the paper type has been calibrated. Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer.
CAUTION: If you have the wrong paper type selected, you could experience poor print quality and incorrect colors, and perhaps even damage to the printheads.
●Check that you are using the most appropriate
●Check that your environmental conditions (temperature, humidity) are in the recommended range. See Environmental specifications on page 202.
●Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain the ink cartridges on page 137.
Print quality troubleshooting wizard
The Print Quality Troubleshooting Wizard can help with the following problems:
●Horizontal lines across the image (banding)
●The whole image is blurry or grainy
●Lines are too thick, too thin, or missing
●Colors are inaccurate
To start the wizard:
●From HP Easy Printer Care under Windows: go to the Support tab, and select Print quality troubleshooting.
●From HP Printer Utility under Mac OS: select Support, then Print quality troubleshooting.
●From the Mac OS Print dialog: go to the Services panel, select Device Maintenance, then select Print quality troubleshooting from the list of maintenance tasks.
●From the Embedded Web Server: go to the Support tab, select Troubleshooting, then select Print quality troubleshooting.
160 Chapter 15 Troubleshooting | ENWW |
