Customer Support and Service, Help by Telephone | IBM C79EGMST

Title: C79EGMST CreationDate: 02/10/98 09:24:42

Customer Support and Service

Customer Support and Service

Purchasing an IBM PC hardware product entitles you to receiv support and services during the limited warranty period. If additional support and services, a wide variety of extended that addresses most needs are available for purchase.

Help by Telephone

You

can

get support and information by telephone during the

warranty

period

at no additional charge, through

the

IBM

PC

Line. Experienced technical-support representatives

will

be

on

h

to

assist

you

in

answering

any questions

you

might have,

such

How

to

set

up

your

computer

How

to

install

and

set

up

your

IBM

options purchased

dir

from

IBM or

through

an

IBM

reseller

How

to

use

the

30-day

support

for

the

preinstalled

opera

system

How

to

get

service

Please have the following information ready when you call:

Serial number of your computer and proof of purchase

Description of the problem

Exact wording of the error message

Hardware and software configuration information for your s

If possible, be at your computer when you call:

In	the U.S. and Puerto Rico, call 1-800-772-2227.
In	Canada, call 1-800-565-3344.

These lines are available 24 hours a day, 7 days a week answering technical-support representative can also fax or mai you technical or product information, such as:

Sales information

Product brochures

Location of IBM resellers

Services available from IBM

156 IBM ThinkPad 600 User's Reference

Image 174

IBM C79EGMST manual Customer Support and Service, Help by Telephone

Contents

IBM ThinkPad Users Reference Title C79EGMST CreationDate 02/10/98 IBM First 1998 Thank You for Selecting an IBM ThinkPad 600 Computer Functional Highlights TrackPoint * with enhanced controls PC Card support Vi IBM ThinkPad 600 Users Reference Contents Protecting Infrared Communication Problems Audio Telephony Index Product Warranties and Notices SpecificationsAbout Glossary For procedures or information unique to the operating system This Safety InformationBelow Must Used With Trash ServiceNot States Than those Controls AdjustmentsLaser Compliance Statement Exposure Xvi IBM ThinkPad 600 Users Reference Extending Your Computers Battery. . Life Getting Familiar with Your Computer Identifying the Hardware Features Front View of the Computer Stick AccessControl Thesystem-status Rear View of the Computer Bottom View of the Computer Computer System-Status Indicators Color TheShiftScrLk Functions of Your Computer Keyboard FunctionsTrackPoint Cursor to Move Buttons Changing the Cap Key Lock Function Fn KeyPgDn ForFn key Feature Key Combination Battery PowerIcon Numeric Keypad Key CombinationFn + PgDn F8 F9 F10 F11 F12 UltraslimBay Easy-Setup ThinkPad Utility Programs Changing the Screen Color SingleDisplay Click onOK to save the changesCancel or toon cancel them Initialize Getting Familiar with Your 19Computer 1Click onStart up in the Easy-Setup Themenu Startup submenu appears Click SubmenuFDD-1 Press Save ChangesSelectNetwork Diskette Drive External DisketteUltraslimBay Port Replicator ThinkPad Configuration Program ConfigurationOnStart Mode AngleDevice OnStart Device Status 1Click on Start Type PS2 ?For DOS PS2 Disk Online Book Guide ThinkPad Customization CD Recovery CDBacking Up Your System Diskette Factory ConfigSafe Bulletin Replacing the Battery Pack You have finished replacing the battery pack Handling Your Computer ThinkPad Donts ThinkPad Dos Only Cleaning Your Computer Carrying Your Computer Extending Your Computers Battery Life Ruggedized Mobile Computers Ergonomics Information Getting Familiar with Your 41Computer View InformationHead Arms Extending the Features of Your Computer Using the Press-to-Select Customizing the TrackPointClick onProperties If you checkEnable Release-to-Select Using the Sensitivity Scrolling Using the ScrollingChoose Scrolling or the Magnifying Glass Function Magnifying Glass Press Center Button, then use TrackPoint NeitherChoose Scrolling Method Use External Mouse Increasing Memory EDO Dimm Notch Side view You have finished installing the DIMM. Reconnect all cables How to Calculate Total Memory Size Removing Dimm Apply any Upgrading the Hard Disk DriveDo not Hard disk drive. Upgrading the Hard Disk Drive Replacing the UltraslimBay Device Warm Swap Swap Make Sure That There is a checkEnablemarkIDEOnUltraBay Check box Device You Replacing the UltraslimBay Device Attaching the Diskette Drive Externally Removing the Diskette Drive from the Enclosure Or Numeric KeyboardKeypad Attaching Attaching an External Keyboard and Mouse Keyboard Saver Click on theKeyboard/Pointing Device 1Start the ThinkPad Configuration programDisabling the TrackPoint For Windows Attaching an External Monitor Display output location by clicking on tBoth Button orExternal the Display Restart Computer LocationSet your monitor type and display device driver as follows Changes effective Is not ExternalLCD Output OrBoth Display ModesOrBoth Color Depth Displaying output only on the externalExternalmonitor Inserting a PC Card Press Card firmly Into Connector That came with Installing the PC Card Driver1Make sure thatHave diskette provided by card PC Card Removing the PC Card 1Stop the card as follows Using a Docking Station Docking with Your Computer Powered Off Cold Docking Dock your computer to the docking station Tab Make Sure Turn on the computerWindows Profile, X isDockcreated. Also Options Assign at least one IRQ value. The default setting Presetting a Device to Avoid a Resource Conflict1Start the ThinkPad Configuration program and click on TheDocking Station Button Add EnablingDrive Docking Station Docking Click on theDocking Station Setting ChannelMode For PCI Steering Channel IDE Mode Using a Docking Station Protecting Your Computer Disk password Using PasswordsPower-on password Hard Entering a Password Supervisor passwordOther password Power-on 1Type Your Password1Start Easy-Setup Key Supervisor password Click Type of password You Want to setType Your Desired Appropriate Password HDD Using Passwords Do Not Forget Your Password Way to reset your password or recover data from the hard Type Your Current Password Changing and Removing a PasswordFor a Power-On Password or Hard Disk Password 1Turn Off Computer and wait at least 5 seconds Enter SelectPassword For a Supervisor PasswordEnter the supervisor password On the menu Then Enter press Power-On Password with Supervisor Authority SelectPower on Press Enter Again Click SelectRestart Using the Personalization Editor Entering Your Personal Data Open thePersonalization Editor Command1Turn on the computer Editor Select File SelectBackground in the Personalization Editor windowDraw Image or Color Background ThenAttribute . SpecifyWidth a Deleting the Personalization Window Data Using Locks Solving Computer Problems 103 Frequently Asked Questions Questions Click on theDisable Screen Blanking This? Frequently Asked Questions Disable Orauto/disable Display Click on theProperties Not GetOut OnMonitor It? How do I maximize battery life?How can I set Display See Using Recovery CD on Management Features Online Book HowMy factory-installed Computer? Insert Notification Hints, Tips, and LimitationsPanel Panel Type For OS/2 WarpSelectProperties 16550A For PCI Cards in the SelectaDock III Docking Station USB Connector ConsiderationsStation Call If a USB Device is Disabled Using a Second CardBus CardUsing an External Condenser Microphone Accessories Multimedia , Using the NetMeeting Software Troubleshooting Guide Troubleshooting Charts Chart Or Messages Message 2xx Diskette Time Message Action Messages Codes Input Problems Problem Action Hibernation Problems While Computer ProblemNot Depend on the resolution value Output Not AndSystem Now LCD Problems ThenDisplay Battery Problems Indicator Problems Drive Infrared Communication Problem Bus For Windows ModemClickThinkPadon Mig Problems Token Ring TheUltraBayUltraBay Ethernet IRQ Tone EitherTone dialing OnStart StationDocking Docking station Printer Problem Click onMIDI Port External Monitor Problems Display Or LCD + External Display onType Port ProblemsCursorSettingsto andControl Panel Replicator Other COM2 Software Problems Other Problems DOS Testing Your Computer Password Start up Test Icon Then select Start Or press Test the SelectaDock I Recovering Lost or Users Using the Diskette FactoryFactory Diskette Using the ThinkPad Customization CD Click onBuild Follow the instructions on the screen Using the Recovery CD Case 1 Your Set Startup Device OKthen. click on 19Click Click OnOKOnExit OnCDROM Case Instructions Screen7Press Restart Getting Service About Your Warranty153 Information on Your Computer Option ListIdentification Numbers Problem Recording Sheet Customer Support and Service Help by Telephone ThinkPad EasyServ WorldFax Information Electronic Support Services SelectPC Product Purchasing Additional Services Enhanced PC Support LineClient Support Line Network and Server Support Line Ordering Support Line Services Warranty and Repair Services Obtaining IBM Operating System Updates Getting Update DiskettesOrdering Publications Appendix A. Features and Specifications Features Features External diskette drive MB, 3.5-inch, unformatted disketteExternal interface Size SpecificationsLithium-ion battery pack Environment IBM Power Cords IBM Power CordsThat Country Appendix B. Product Warranties and Notices 169 Extent of Warranty Product WarrantiesLiability Battery Pack Product Warranties Trademarks Electronic Emission Notice Federal Communications Commission FCC Statement Canadian Department of Communications Compliance Statement European Community Directive Conformance Statement Federal Telecommunication NoticePart Commission FCC Fax Branding Industry Canada Requirements NumberRinger Avis Avertissement Glossary 181 182 CRT ISA USB Index 185 Latch Location Password RTC Title C79EGMST CreationDate 02/10/98 Part Number 05L2160