
Title: C79EGMST CreationDate: 02/10/98 09:24:42
Infrared Communication Problems. . . . . . . . . . . . 131. . .
An | Audio | or | a | Telephony | Problem. . . . . . . . . . . . 132. . . |
A | Universal | Serial Bus | (USB) .Problem. . . . . . . . . .132. . | ||
A | Modem | Problem | . . . . . . . . . . . . . . . . . . 133 | ||
PC | Card | Problems | . . . . . . . . . . . . . . . . . . 134 | ||
Docking | Station | Problems. . . . . . . . . . . . . . . .137. . . . |
APrinter Problem. . . . . . . . . . . . . . . . . . . 138. . . . . .
External Monitor Problems. . . . . . . . . . . . . . . .139. . . .
Port Replicator Problems. . . . . . . . . . . . . . . . 140. . . . .
Other Option Problems. . . . . . . . . . . . . . . . .141. . . . .
Software Problems . . . . . . . . . . . 142. . . . .
Other Problems . . . . . . . . . . . . 142. . . . .
Testing Your Computer. . . . . . . . . . . . . . . . . .144. . . . .
Test the SelectaDock I . and. . .II. . . . . . . . . . 146. . . .
Recovering Lost or Damaged Software. . . . . . . . . . . 147. . .
Using the Diskette Factory. . . . . . . . . . . . . . . .148. . . .
Using the ThinkPad Customization. .CD. . . . . . . . .149. .
Using the Recovery . CD. . . . . . . . . . . . . . . 150. . . . .
Chapter 5. | Getting Service |
| . . . . . . . . . 153 | |||
Information on Your Computer. . . . . . . . . . . . . . .154. . . . | ||||||
Option List . . . | . . . . . . . . . . .154. . . . | |||||
Identification Numbers. . . . . . . . . . 154 | ||||||
Problem Recording Sheet. . . . . . . . . . . . . . . .155. . . . | ||||||
Customer | Support | and | Service. . . . . . . . . . . . . . .156. . . . | |||
Help by Telephone. . . . . . . . . . . . . . . . . . 156 | ||||||
ThinkPad EasyServ | . | . . . . . . . . . . 157 | ||||
Getting | Help | around | the .World. . . . . . . . . . . . .157. . . | |||
Fax Information . . . . . . . . . . . . 157 | ||||||
Electronic | Support Services. . . . . . . . . . . . . . .158. . . . | |||||
Purchasing | Additional | Services. . . . . . . . . . . . . . .160. . . . | ||||
Enhanced | PC | Support | Line . . . . . . . . . . . . . . .160. . . . | |||
Client | Support | Line. . . . . . . . . . . . . . . . . . 160 | ||||
Network | and | Server | Support .Line. . . . . . . . . . . .161. . . | |||
Ordering Support Line Services. . . . . . . . . . . . . .162. . . | ||||||
Warranty and | Repair | Services. . . . . . . . . . . . . . 163. . . . |
Obtaining IBM Operating System Updates. . . . . . . . . .164. .
Getting Update Diskettes. . . . . . . . . . . . . . . . 164. . . . .
Ordering Publications . . . . . . . . . . .164. . . .
Contents ix