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IBM C79EGMST manual Troubleshooting Charts

Models: C79EGMST

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Title: C79EGMST CreationDate: 02/10/98 09:24:42

Troubleshooting Charts

If your computer has an error, it often displays a messa code, or a beep sounds when you power it on. Go through charts and look for your problem. If you find the problem page indicated and do the specified action.

Troubleshooting				Chart					Page
Error		codes			or	screen		messages	118

No error codes or screen messages									122

Input			problems						123

Suspend			or hibernation					problems	124

LCD	problems								128

An	indicator				problem				129

Battery				problems					129

CD-ROM drive problems									130

Infrared				communication				problems	131

Audio		or		telephony			problems		132

An	universal				serial		bus	(USB) problems	132

Modem		problems							133

PC	Card		problems						134

Docking			station			problems			137

A	printer			problem					138

External			display			problems			139

Port		replicator				problems			140

Other			option		problems				141

Software				problems					142

Other			problems						142

Chapter 4. Solving Computer Problems117

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Image 135

IBM C79EGMST manual Troubleshooting Charts

Contents

Title C79EGMST CreationDate 02/10/98 IBM ThinkPad Users ReferenceTitle C79EGMST CreationDate 02/10/98 Title C79EGMST CreationDate 02/10/98 IBM ThinkPad Users Referencerights reserved First1998 EditionThank You for Selecting an IBM ThinkPad 600 Computer High-speed processor Functional HighlightsLithium-ion battery pack Compact design with core technologyTrackPoint * with enhanced controls PC Card supportThinkPad modem Title C79EGMST CreationDate 02/10/98 vi IBM ThinkPad 600 Users ReferenceChapter ContentsFeatures of Your Computer3. Protecting SuspendCD-ROM ThinkPad EasyServ ProblemsGetting Service ModemAppendix Appendix A. Features and Specificationsand Notices IndexAbout This BooktheThinkPad Setup Guideand SpecificationsThis Icons Usedmust Safety Informationbelow of thisStates serviceDANGER trashLaser Compliance Statement than thoseexposure Title C79EGMST CreationDate 02/10/98 xvi IBM ThinkPad 600 Users ReferenceChapter 1. Getting Familiar with Your Computer Title C79EGMST CreationDate 02/10/98 Identifying the Hardware FeaturesIdentifying the Hardware Features Front View of the ComputerThesystem-status accesscontrol stickTitle C79EGMST CreationDate 02/10/98 Identifying the Hardware FeaturesRear View of the Computer Bottom View of the Computer 4 IBM ThinkPad 600 Users ReferenceIdentifying the Hardware Features ComputerView BottomSystem-Status Indicators System-Status IndicatorsTitle C79EGMST CreationDate 02/10/98 theShift System-Status IndicatorsColor theShiftDistinctive Functions of Your Computer Functions of Your ComputerKeyboard Functions TrackPointeither 1Placeyour hands in the typing position and press withTitle C79EGMST CreationDate 02/10/98 Distinctive Functions of Your ComputerChanging the Cap For customizing the TrackPoint“Customizing the TrackPoint” on pageKey Lock Function Fn KeyDistinctive Functions of Your Computer PgDnCombination Feature andBattery Power Distinctive Functions of Your ComputerDistinctive Functions of Your Computer Numeric KeypadF8 F9 F10 F11 F12 Distinctive Functions of Your ComputerAlt Ctrl Title C79EGMST CreationDate 02/10/98Distinctive Functions of Your Computer UltraslimBayEasy-Setup ThinkPad Utility ProgramsEasy-Setup Distinctive Functions of Your Computer 6 Click onRestart to exit from the “Easy-Setup” menu4 Change the items you wish to change 5 Click onExit to exit from the submenu2 Click onOK to save the changesCancel or toon cancel them Distinctive Functions of Your ComputerThe Initialize Note An open lock icon shows that a password has not been set y Distinctive Functions of Your ComputerChapter 1. Getting Familiar with Your 19Computer “Startup” submenu appears 1Click onStart up in the “Easy-Setup” ThemenuDistinctive Functions of Your Computer To change the startup sequence, do the following4 Select the first device you want for the startup then click on it 3 Move the cursor toReset theicon, and click on it2 Click the submenuSelectNetwork FDD-2 Distinctive Functions of Your ComputerDrive in the DockingonStart ThinkPad Configuration ProgramConfiguration Distinctive Functions of Your ComputerDevice Distinctive Functions of Your ComputerMode AngleandThinkPad onStartDevice The PowerDistinctive Functions of Your Computer ModeDistinctive Functions of Your Computer The Status28 IBM ThinkPad 600 Users Reference then theDOS Prompt cthe promptDistinctive Functions of Your Computer For DOS30 IBM ThinkPad 600 Users Reference Distinctive Functions of Your ComputerOnline Book Distinctive Functions of Your ComputerPrograms and ThinkPad 600 then clickThinkPadon 600 Users Guide Diskette Factory Recovery CDBacking Up Your System ThinkPad Customization CDBacking Up Your System ConfigSafeBoard ThinkPad Web Site orReplacing the Battery Pack Replacing the Battery PackChapter 1. Getting Familiar with Your 35Computer Replacing the Battery PackYou have finished replacing the battery pack usingHandling Your Computer ThinkPad DontsHandling Your Computer Computer ThinkPad DosCleaning Your Computer Carrying Your ComputerHandling Your Computer Life BatteryExtending Your Computers Handling Your ComputerWhat Ruggedized Mobile ComputersErgonomics Information Handling Your ComputerChapter 1. Getting Familiar with Your 41Computer YourHandling Your Computer InformationChapter 2. Extending the Features of Your Computer Click onProperties Customizing the TrackPointUsing the Press-to-Select Page Customizing the TrackPointTrackP If you checkEnable Release-to-SelectChapter 2. Extending the Features of Your45 Computer Customizing the TrackPointUsing the Sensitivity Page Customizing the TrackPointtowardLight Touch Scrolling Using the Scrolling PageCustomizing the TrackPoint Choose Scrolling or the Magnifying Glass FunctionPress Center Button, then use TrackPoint Customizing the TrackPointNeither Choose Scrolling MethodIncreasing Memory Increasing Memory4 Install the DIMM into the memory slot 3 Loosen the screw on the memory slot cover then rem the coverIncreasing Memory Side view Chapter 2. Extending the Features of Your51 ComputerIncreasing Memory NotchYou have finished installing the DIMM. Reconnect all cables How to Calculate Total Memory Size Chapter 2. Extending the Features of Your53 ComputerIncreasing Memory the DIMM Increasing Memory54 IBM ThinkPad 600 Users Reference RemovingUpgrading the Hard Disk Drive Upgrading the Hard Disk Drive4 To install the new hard disk drive, do the following 3 Pull the strap of the hard disk drive to remove tUpgrading the Hard Disk Drive Replacing the UltraslimBay Device Replacing the UltraslimBay DeviceWarm Swap device onUltraBaySwap Replacing the UltraslimBay Devicepowerbay DeviceUltraslimBay Title C79EGMST CreationDate 02/10/98 3 Insert the CD-ROM driveReplacing the UltraslimBay Device 60 IBM ThinkPad 600 Users ReferenceAttaching the Diskette Drive Externally Attaching the Diskette Drive Externally2 Connect the cable to the external diskette-drive connector 1Insert the diskette drive in the enclosure and c firmlythe drive Removing the Diskette Drive from the EnclosureAttaching the Diskette Drive Externally The diskette drive the diskette drive position and removean External KeyboardKeypad External Mouse, Keypadcomputer Attaching an External Keyboard and MouseAttaching External Mouse, Keypad, and Keyboard if it isSpace Saver Keyboard, do not Attaching External Mouse, Keypad, and KeyboardKeyboard SaverFor Windows Disabling the TrackPointClick on theKeyboard/Pointing Device Attaching External Mouse, Keypad, and KeyboardAttaching an External Monitor Bothbutton orExternal the Display Display LocationAttaching an External Monitor Propertiesis not Attaching an External Monitorexternal the LCDorBoth Display ModesAttaching an External Monitor the LCDAttaching an External Monitor Displaying output only on the externalExternalmonitorSupported Inserting a PC Card 1Find the notched edge1 of the PC Card as shownInserting a PC Card Card firmly the connectorChapter 2. Extending the Features of Your73 Computer 3 Press1Make sure thatHave diskette provided by card Installing the PC Card DriverRemoving the PC Card Using a Docking Station Using a Docking StationUsing a Docking Station Docking with Your Computer Powered Off Cold Docking1Install new devices in the docking station 2 Connect the power cord to the docking stationControl Panel Undocking When Computer is Powered On or in SuspendMode Hot Using a Docking StationtheDocking Station Presetting a Device to Avoid a Resource Conflictthe Docking Enabling theDrive Docking StationMode SettingSetting 3-Channel8 SelectOK in the warning dialog box Using a Docking StationUsing a Docking Station 84 IBM ThinkPad 600 Users ReferenceTitle C79EGMST CreationDate 02/10/98 Chapter 3. Protecting Your Computer disk password Using PasswordsUsing Passwords Power-on passwordOther password Entering a PasswordUsing Passwords Supervisor passwordUsing Passwords Setting a PasswordSelecting this icon displays a submenu for setting the SupervisorChapter 3. Protecting Your Computer89 90 IBM ThinkPad 600 Users Reference 5 Press Enter . The “Password Confirmation” screen appears6 Type your password again to verifyEnterit then press again Using PasswordsChapter 3. Protecting Your Computer91 Using PasswordsDo Not Forget Your Password way to reset your password or recover data from the hardFor a Power-On Password or Hard Disk Password Changing and Removing a Password4 To change the password, type the new password t5 Type the new password again to verify it then Using PasswordsFor a Supervisor Password 3 SelectPassword4SelectSupervisor Title C79EGMST CreationDate 02/10/98 Using Passwordsthen Enter press Chapter 3. Protecting Your Computer95Enter Power-On Password with Supervisor AuthoritySelectPassword SelectPower ononExit Using PasswordsselectRestart 6Press EnterUsing the Personalization Editor Entering Your Personal DataUsing the Personalization Editor command 1Turn on the computerPersonalization Editor andSave As PersonalizationUtility .Diskette thenAttribute . SpecifyWidth adata Deleting the Personalization WindowUsing Locks Using LocksChapter 4. Solving Computer Problems Frequently Asked Questions Frequently Asked Questions2. Move Frequently Asked Questions2 Click on theDisable Screen Blanking 1.Click on StartTitle C79EGMST CreationDate 02/10/98 Frequently Asked Questions2 Start the ThinkPad Configuration program 106 IBM ThinkPad 600 Users ReferenceonDisable Frequently Asked Questionsdisable orauto/disableClick on theProperties Frequently Asked QuestionsI not Displayup the Frequently Asked QuestionsHow do I maximize battery life? How can I set“Using Frequently Asked Questionsfeatures my factory-installedPanel Hints, Tips, and LimitationsHints, Tips, and Limitations onStart1. Open System SetupHints, Tips, and Limitations For OS/2 WarpStation USB Connector ConsiderationsUsing the Power Management Modes Using a PC Card withAccessories Using a Second CardBus CardUsing an External Condenser Microphone If a USB Device is DisabledUsing the NetMeeting Software Hints, Tips, and Limitationshas occurred in VxD VWIN32 1... ”. This message appears only sounds, a Troubleshooting GuideTroubleshooting Guide If aTroubleshooting Charts Troubleshooting ChartsError Codes Troubleshooting Chartsor Messages Troubleshooting Charts ActionSDRAM press Enter Troubleshooting Chartsand Time 1996POST. EnterPress then Troubleshooting ChartsEasy-SetupTest thento select Screenthe expansionMessages ErrorTroubleshooting Charts Have the computer servicedTroubleshooting Charts Input ProblemsTroubleshooting Charts Hibernation Problemsmode.Do Troubleshooting Charts×1 → Autorun Troubleshooting ChartsHKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Serveces \Cdrom\ AutorunNTFS Troubleshooting ChartsSettingsthe LCD ProblemsTroubleshooting Charts cursorSettingsto, andControlBattery Problems Troubleshooting ChartsIndicator Problems DriveTroubleshooting Charts Problems Troubleshooting ChartsInfrared A Universal ProblemAudio or a TelephonyonStart ProblemTroubleshooting Charts A ModemCard ProblemsTroubleshooting Charts D6000-DBFFFhD2000-D7FFFh that Hardwarethe Troubleshooting ChartscursorSettingsto markUseTroubleshooting Charts StationDocking workprogram A PrinterProblem Troubleshooting ChartsExternal Monitor Problems Troubleshooting ChartsDouble-click Displayon Replicator PortProblems Troubleshooting ChartsOption OtherTroubleshooting Charts ProblemsinstalledOnlinebook Software ProblemsOther Problems Troubleshooting ChartsTroubleshooting Charts ActionCause Testing Your Computer Easy-SetupTesting Your Computer Note Do Testing Your ComputerChapter 4. Solving Computer Problems145 EnterTesting Your Computer Test the SelectaDock I andRecovering Lost orSoftware Recovering Lost or Damaged SoftwareProvided Using the Diskette FactoryonStart FactoryThinkPad RTC Installer Using the ThinkPad Customization CDRecovering Lost or Damaged Software Software Select Installer Windows 95 and Windows NTCase 1 Your Using the Recovery CDonCDROM onExitonStart onExit7Press Restart CaseAbout Your Warranty Chapter 5. Getting ServiceInformation on Your Computer Information on Your ComputerOption List Identification NumbersProblem Recording Sheet Information on Your ComputerWindows Customer Support and Service Help by TelephoneCustomer Support and Service Customer Support and Service ThinkPad EasyServWorld Fax InformationElectronic Support Services Customer Support and Service158 IBM ThinkPad 600 Users Reference Customer Support and Service commandselectPC Product Customer Support and Service Purchasing Additional ServicesEnhanced PC Support Line Client Support LineNetwork and Server Support Line Customer Support and ServiceChapter 5. Getting Service161 Ordering Support Line Services Customer Support and Service162 IBM ThinkPad 600 Users Reference Warranty and Repair Services Customer Support and ServiceChapter 5. Getting Service163 Obtaining IBM Operating System Updates Obtaining IBM Operating System UpdatesGetting Update Diskettes Ordering PublicationsMemory Appendix A. Features and SpecificationsFeatures ProcessorExternal interface Features External diskette drive1-MB, 3.5-inch, unformatted diskette 2-MB, 3.5-inch, unformatted disketteEnvironment SpecificationsSpecifications Sizecountry IBM Power CordsIBM Power Cords thatAppendix B. Product Warranties and Notices Product Warranties Product Warranties Extent of Warranty Product WarrantiesLiability Notices TrademarksNotices Electronic Emission Notice Federal Communications Commission FCC StatementNotices Notices Canadian Department of Communications Compliance StatementAvis de conformité aux normes du ministère des Communications Canada European Community Directive Conformance StatementNotices Telecommunication NoticePart Rulesmess Notice for AustraliaNotices BrandingThe Ringer Industry Canada RequirementsNotices NumberAvis NoticesAppendix B. Product Warranties and 179Notices Notices AvertissementCD-i GlossaryANSI ASCIIfixed Glossarydriver DIMMCard Personalization Editor . A feature thatGlossary MIDIport rebootGlossary promptstationcontinued IndexIndex Index password continuedIndex volumeTitle C79EGMST CreationDate 02/10/98 Part Number 05L2160 Printed in the United States of America 5L216Title C79EGMST CreationDate 02/10/98