Scanning (TWAIN Driver Option)
Scanner TroubleshootingWhen your unit encounters trouble while scanning, an error message appears on the LCD display. Consult the following table to correct the problem.
Message | Cause | Solution |
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Place Original | There are no documents in the | Place your document in the |
| ADF, or the ADF is in use. | ADF. |
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Document Jam | A document is jammed in the | Remove the document. |
| ADF. | Place it back in the ADF. |
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Communication Error, Check | The interface cable is not | Connect the cable securely. |
Setting/Scanning Table | connected or the unit is OFF. | Make sure the power is on. |
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| You may need to check and |
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| correct the communication |
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| settings in the Option menu. |
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Unable to scan image | The unit is performing an | Wait for the unit to finish |
| operation and is not in the | the operation. |
| image scanning mode. |
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Scanning error code:XXXXXX | An error occurred during | Reset the computer and |
| image scanning. | your MFD unit. |
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| File access error | Captured images cannot be | The destination disk is |
| stored. | considered short on |
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| available space. Secure |
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| space enough to store the |
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| images. |
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PC Printing & Scanning | 5 - 21 |