Troubleshooting

Troubleshooting Tips

Here are some tips for troubleshooting our fax. First, take the actions shown below.

However, if the problem persists, call your Service Representative.

 

Symptom

Action

 

 

 

1

Nothing is shown on the Display.

• make sure the Power Cord is plugged in properly.

 

 

• Check the Main ON/OFF Switch to make sure it is in the ON

 

 

position.

 

 

• Check another electric appliance to the AC outlet to check

 

 

whether the outlet is live.

 

 

 

2

Nothing printed on the receiving

• Make a local copy to check if your machine has amy problem.

 

side.

• Make sure the recording paper is properly loaded in the remote

 

 

receiving unit.

 

 

 

3

The machine fails to enter the

• Check whether the machine is in the automatic reception mode.

 

reception mode when it is called.

• Check whether paper is empty or the memory is full.

 

 

 

4

Automatic Document Feeder fails to

• Check the document size.

 

work.

• Make sure the documents are properly placed in the Feeder.

 

 

 

5

When the reception image has black

• Use your fax to make a copy of the document.

 

stripes.

• If the copied document does not have black stripes, ask the

 

 

transmitting side to check their machine.

 

 

• If the copied document has black stripes, contact service

 

 

personnel.

 

 

 

6

No sound can be heard from the

• Check if the Telephone Cord is correctly connected to the

 

telephone set.

terminal of the fax.

 

 

• Check if the Line Cord is connected correctly.

 

 

 

7

Communication error.

• Most errors are caused by bad line connections, so please retry.

 

 

• Test with another fax machine. If this problem still exists, please

 

 

contact your service representative.

 

 

 

8

The image received is not clear.

• Make a copy of another original with a clear image to check the

 

 

image quality.

 

 

• If the copy is clear: the telephone line or the fax machine of the

 

 

other party is probably at fault. Ask the other party to re-transmit

 

 

the document.

 

 

 

9

The image is slanted on the page

• Re-adjust the Guide in the Paper Cassette.

 

when you make a copy or receive a

 

 

document.

 

 

 

10The copy quality is poor.

• If any black lines appears on the page, please clean the surface of

 

 

the scanning head under the Control Panel. If the image become

 

 

faint or blurry, please remove the toner set and rock it.

 

 

11The pages come out wrinkled or

• Check if the paper size and type fit your fax.

 

there are frequent paper jams or

• Check if the paper you are using is rippled or creased.

 

double feeding.

 

 

 

 

Troubleshooting

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