Lanier 2001, 2002 Troubleshooting

Chapter 7

Troubleshooting

Contents

Page Trademark Acknowledgments Table of Contents Chapter 4 - Facsimile Programming Setting the Department Number and Password (PW) Chapter 5 - PC Printing & Scanning Chapter 6 - Maintenance & Supplies Chapter 7 - Troubleshooting Chapter 8 - Specifications Appendix A - Unpacking & Installation Appendix B - Safety & Agency Certifications Appendix C - Glossary Index Page Introduction Page Introduction to the 2001 and 2002 Units 2001/2002 Model Differences How to Use This Manual Agency Certification Important Safeguards Page Multi-Tasking Operation Concurrent Operation Result Machine Components External Components: Front 1Document Exit Tray 2Control Panel / Scanner Cover 3Document Feed Tray External Components: Rear External Components: Internal and Optional 16Top Cover / Cover Release Buttons 17Toner Cartridge 18Drum Cartridge 19Paper Feed Unit (PFU) (Optional) Control Panel Layout 1. Display Resolution Keys Standard: Fine: 7. Function Key PROGRAM Key 9. YES Key 10. NO Key Pin Code Key One-Touch Keys The “+” Key Speed Dial Key TEL DIR Key Machine Components Keypad “#” Key Copy Key STOP Key Definition of Display Symbols Basic Operations Page Sending a Document Using Memory Transmit NOV.07 12:34 100% -SETDOC. FACE DOWN T=ENTER FAX NO or FUNCTION Memory Overflow Transmit Place your document face down on the Document Feed Tray Adjust the Document Side Guides to the edges of the document Use the TYPE ORG. Key to select the desired contrast Use the RESOLUTION Key to select the desired resolution Direct (Non-Memory)Transmit Using Handset “TALKING (7776660000) YES/CONTINUE=NO Using the HOOK Key (7776665555) -PUSHSTART KEY Using Combination Dial Dialing Methods Receiving a Document Auto Receive NOV.07 12:34 100% ) 100% Manual Receive *TALKING Memory Receive (Memory Lock) <<M-RX>>100% <<M-RX10P 80% MEMORY RX PW Substitute Memory Receive *MEMORY RX 15P RECORDING PAPER JAM *PRINT DOC. 80% Making Copies Procedure Press the COPY Key The LCD readout displays the following: *COPY* COPIES=01 OK=START Enter the number of copies you need using the Page Advanced Facsimile Page Using the Function Menu NOV.06 15:38 FUNCTION SEL. 1-7OR FUNCTION Broadcast 1 BROADCAST NO.001 NO.002=_ (Fin.=START) Timer TX (Delay Transmission) 2 TIMER TX TIMER=_0:00 OK=YES ENTER FAX NO. or FUNCTION Mailbox TX 3 MAILBOX TX? OK=YES MAILBOX PW=_ OK=YES (DEL=NO) Print Mailbox RX 4 PRINT MAILBOX RX? OK=YES *WRONG MAILBOX PW Polling TX 5 POLLING TX? OK=YES POLLING PW=_ OK=YES (DEL=NO) *WRONG POLLING PW *SINGLE MULTI Polling RX 6 POLLING RX? OK=YES OK=YES (SUB= ) NO.001=DALLAS OK=YES (DEL=NO) NO.002 Relay Initiate 7 RELAY INITIATE? OK=YES -SEL.RELAY STATION OT01=DALLAS OK=YES (DEL=NO) RELAY GP NO Using Combination Dial ONE TOUCH YES / or 1234+ (TX=START) Using TEL DIR LIST Procedure *LIST SEARCH *DICK SEARCH Procedure JOURNAL Key 1 (MAR.01 14:00)TX NY OFFICE -OK REPORT Key TX RESULT REPORT? OK=YES Reports Transmit Message Confirmation Manual TX Report SCHEDULE Key *NONE 001[14:55] B-CASTDELETE or (CONF.= ) 001=DALLAS CHECK FINISH=YES PIN CODE Key PIN 2 SIDED TX. Key HOOK Key OFF HOOK (DALLAS) -PUSHSTART Key Page Facsimile Programming Page DIAL REGISTRATION YES / or INITIAL USER DATA 1 DATE & TIME Menu Structure Menu Group Sub-MenuSelections Choices Available Default Page Entering Numbers and Letters SET TIME (OK=YES) 2 USER FAX NO _ OK=YES (DEL=NO) 3 USER NAME NAME MACHINE OPERATION? YES / or 1 PSTN/PBX *PSTN PBX 2 BUZZER VOLUME? OK=YES HIGH *LOW OFF -SELECT&PUSH”YES” 3 LINE MONITOR? OK=YES 4 POWER SAVE MODE? OK=YES OFF*TIMER -SELECT&PUSH”YES” ON TIME=_0:00 OFF TIME=_0:00 5 REMOTE MONITOR? OK=YES *OFF 6 REMOTE PROGRAM? OK=YES ON*OFF -SELECT&PUSH”YES” 7 TONE/PULSE *TONE PULSE SCANNING&PRINTING? YES / or 1 RESOLUTION? OK=YES *STD FINE EX-FINE -SELECT&PUSH”YES” 2 SCAN CONTRAST? OK=YES LIGHT *NORMAL DARK -SELECT&PUSH”YES” 3 PRINT DENSITY? OK=YES 4 REDUCTION COPY? OK=YES *ONOFF -SELECT&PUSH”YES” 5 REC. PAPER SIZE A4 *LETTER LEGAL -SELECT&PUSH”YES” 1 AUTO CASS. SEL *NOT AVAILABLE DIAL REGISTRATION? YES / or 1 ONE-TOUCHDIAL -SELECTREGIST. KEY ONE-TOUCH01 or PRESS “YES” 2 SPEED DIAL SPEED DIAL 3 GROUP DIAL? OK=YES -SELECTREGIST.KEY GROUP DIAL GROUP NAME 4 PROGRAM DIAL? OK=YES FUNCTION SEL. 1/2/3/6/7 BROADCAST TIMER TX TIMER=_0:00 ENTER FAX NO. or FUNCTION MAILBOX TX MAILBOX PW=_ OK=YES POLLING PW-_000 RELAY INITIATE -SEL.RELAY STATION ONE TOUCH 01 YES / or 5 BATCH TX -SELECTREGIST.KEY- OK=YES ONE-TOUCH25 TX TIME=_0:00 *SET ONE-TOUCH25 TX OPERATION 1 DEFAULT TX? OK=YES *MEM TX ADF TX -SELECT&PUSH”YES” 2 CLOSED NETWORK? OK=YES 3 FAX FORWARDING? OK=YES FORWARD NO.=_1 OK=YES / or FORWARD TX =ON OK=YES SEL. START DAY=SUN SEL. STOP DAY=WEN. OK=YES / or SEL. START TIME=_0:00 OK=YES (DEL=NO) SEL. STOP TIME=_0:00 OK=YES (DEL=NO) PRINT AT LOCAL=OFF OK=YES *SPECIFIC ALL -SELECT&PUSH”YES” TX OPERATION? YES / or 4HEADER *ON OFF OK=YES RX OPERATION 1 MEM RX MODE? OK=YES *M-RX-ON *M-RX-ON*<T><PWD <<M-RX>>100% -SETDOC.FACE DOWN 2 NO. of RINGS? OK=YES NO. of RINGS=_2 OK=YES (DEL=NO) 3 TWO PAGE PRINT? OK=YES ON ON(SORT) *OFF -SELECT&PUSH”YES” 4 REDUCTION RX? OK=YES *ON OFF CUT -SELECT&PUSH”YES” 6 CLOSED NETWORK? OK=YES RX OPERATION? YES / or 7 RX MODE *AUTO MANUAL 8 FOOTER? OK=YES 10 CONTI. POLLING RX POLL GROUP NO.=_1 OK=YES /or POLL GROUP 01 =OFF OK=YES(Fin.=START) SEL. START DAY=SUN.OK=YES / or SEL. STOP DAY=SUN. OK=YES / or POLLING PW=_000 OK=YES (DEL=NO) NO. 002=_ (Fin.=START) LINE 2 SETTING? YES / or 1 LINE 2 FAX NO LINE 2 SETTING 2 TX LINE PRIORITY? OK=YES LINE 1 TX PRIORITY? OK=YES 3 LINE2 TONE/PULSE? OK=YES *TONE PULSE - SELECT&PUSH”YES” REPORTS 1 ACTIVITY REPORT? OK=YES *ON OFF 2 RESERV. REPORT? OK=YES 3 TX RESULTS REPORTX? OK=YES 4 RX RESULTS REPORT? OK=YES 5 BROADCAST REPORT? OK=YES 6 TONER LOW REPORT? OK=YES Other Reports and Lists Report Name Printing Auto 4 DEPARTMENT PW? OK=YES *SWITCH REGISTER -SELECT&PUSH”YES” SWITCH *REGISTER -SELECT&PUSH”YES” DEPARTMENT NO=_ SELECT DEPARTMENT 1 PW Page 5 MAILBOX ID MAILBOX NO. =_ SELECT MAILBOX 9 PW Page ON *OFF -SELECT&PUSH”YES” PASSWORD=_ OK=YES (DEL=NO) Page PC Printing & Scanning Page Set Printer (2002 Only) Menu Item Available SET PRINTER 2 NUMBER OF COPIES? OK=YES COPY PAGE=_1 OK=YES (DEL=NO) 3 SYMBOL SET? OK=YES SYMBOL SET=IBM-USOK=YES / or OT1-23 4 FONT NUMBER? OK=YES FONT NUMBER=1 OK=YES (DEL=NO) Font Definitions 5 LINE NUMBER? OK=YES LINE NUMBER=_64 OK=YES (DEL=NO) SET PRINTER? YES / or 6 PRINT FONT *PRINT FONT 7 PCL4 ENHANCE? OK=YES PCL4/GDI CHANGE RESTART YOUR FAX 8 GDI ENHANCE? OK=YES PCL4/GDI CHANGE RESTART YOUR FAX Memory Allocations Standard Memory Configuration Choices PCL4 Emulation (2002 only) Connecting to a Computer Never connect or disconnect cables with the power to either unit ON Setting Up the Computer Application Printer Driver Basic Operation Using the Manual Feed Tray to Print Printing Envelopes Printer Messages Message Recommendations Auto-SelectPaper Tray GDI Printer Feature Connecting to Your PC Installing The Printer Driver Windows95 Start Choose Settings - Printers Have Disk Browse win95 mfd12x0.inf Add Printer Wizard GDI Printer Feature Windows On the Program Manager window, click Main - Control Panel - Printers Add In the Printers pop-upwindow, select Install Unlisted or Updated Printer Settings Configuring the GDI Print Settings Printing with your GDI Print Function Getting Help Scanning (TWAIN Driver Option) Please Note: PC Requirements for the TWAIN Option Installing the TWAIN Driver On Windows95 File - Acquire Select On Windows 2File - Run Scanning Scanning Control window settings Display panel Type: Brightness: Paper size: Scanner Troubleshooting Cause Solution File access error Class 1 Fax/Modem Class 1 Interface Fax transmission Fax receiving Printing Connecting Class 1 to Your PC Installing the PC-FaxSoftware Using Class 1 Mode Sending a Fax in Class 1 Mode Receiving a Fax in Class 1 Mode Scanning in Class 1 Mode Printing in Class 1 Mode Page Maintenance & Supplies Page Loading the Paper Paper Tray Optional PFU Paper Cassette Page Clearing Paper Jams Document Jams Paper Jams Jam at the Paper Feed Tray Cover Jam at the Paper Feed Tray Jam at Paper Exit Tray Jam between the Feeding Rollers and Fuser Unit Jam at the PFU Cassette Page Changing Toner Cartridge Page Page Maintenance Cleaning Your Fax Unit Cleaning the Scanner Cleaning the White Roller Page Troubleshooting Page Error Indication Types LED Indication Action Alarm Beeps Error Messages Cause/Symptom *NO M-BOXFUNCTION *CAUTION NO TONER Troubleshooting RECORD PAPER JAM *CAUTION SCAN COVER OPEN TONER NEAR EMPTY *RX SIDE/MEM.FULL FILE FULL / TX CANCEL REMAILING DATA PUSH COPY KEY GDI ENHANCE NOT SET Troubleshooting Tips However, if the problem persists, call your Service Representative Symptom Page Specifications Page Physical Specifications Style Printing System Exposure system Photo Conductor Warm-uptime Copy Quantity Select Recommended Volume Recording Paper Capacity / Sizes Operational Specifications Scanner Dialing Functions Protocol Compression Modulation Modem PC Interface Functions Software Class Twain Dual Line Compression Modulation Environmental Specifications Page Unpacking & Installation Page Unpacking Main Carton Contents Accessories Box Contents Setting Up Fax Unit Removing the Packing Materials Installing the Drum Cartridge Installing the Toner Cartridge Installing the Paper Exit Tray Installing the Document Exit Tray Installing the Document Feed Tray Attaching the Power Cord and Telephone Cords Attaching the PC Cables Installing the Handset Loading Paper Turning Power ON Standby Final Checkout Preparing Your Fax Unit Loading a Document Setting Up the (Optional) PFU Unpacking the PFU Installing the PFU Loading the Cassette Page Page Safety & Agency Certifications Page Energy Star What is an Energy Star Machine Internal Laser Radiation (For all Users) For United States Users Laser Safety the United States For Users In Other Countries nm FCC Safety Statement •Reorient or relocate the receiving antenna FCC Requirements Label Identification Type Of Service Telephone Company Procedures If A Problem Arises FCC (For U.S.A. Users) FCC Part 15 - Radio Frequency Devices Warning FCC : Declaration of Conformity Warning Note: FCC Part 68 - Telecommunication Devices This Equipment uses the Following USOC Jacks: RJ11C If you experience trouble with this equipment, please contact: Customer Information for Privately Owned coin Phones Warning For Setting Headers and Footers (Refer to the Advance Operation Chapter for more information User Instructions (For Canada Users) Warning: IC CS-03-TelecommunicationDevice Notice: Caution: Hearing Aid-Compatibility(For U.S.A / Canada Users) CE Mark This equipment complies with the requirements of directive 89/336/EEC, Low Voltage Directive 73/23/EEC, and the Harmonisation Directive 93/68/EEC Warning Labels Glossary Page Glossary ADF Batch Broadcast Cancel Session Glossary One Touch key ORG Photo Poll Index