Troubleshooting
Error MessagesThe most commonly encountered messages are listed below. Review the cause or symptom of each message and then take the necessary action. For any other messages, follow the instructions that appear on the LCD.
Message | Cause/Symptom | Action |
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| • The fax unit on the receiving side is | • Cancel mailbox TX and retry |
*NO | not equipped with the mailbox | transmission. |
| function. |
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*CAUTION* | • The paper feeding tray or second | • Add Paper. |
paper feeding tray has run out of |
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NO PAPER |
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paper. |
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*CAUTION* | • Toner Cartridge is not installed | • |
NO TONER | properly or Cartridge is missing. | install a new Toner Cartridge. |
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*CAUTION* | • (Machine trouble) | • Call your Service Representative. |
MACHINE TROUBLE | A fault has occurred in the machine. |
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| • While the fax was receiving a | • Press the STOP Key and print any |
| document during mailbox RX, | documents stored in memory. When |
| memory RX or Substitute RX the | memory is available, request the |
| memory became full and facsimile | other party to retry the transmission. |
| machine is unable to store additional |
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| documents into memory. |
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| • While your fax was scanning a | • To transmit the portion of the |
| document for Memory TX, the | document that has been scanned |
| Memory became full and the fax | into memory, press the START Key. |
| was unable to send the entire | To increase the memory capacity of |
*CAUTION* | document using Memory TX. | the fax machine, print out any |
| documents that were received into | |
MEMORY FULL |
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| memory or wait until other memory | |
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| transmission jobs are completed. |
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| Then retry your Memory TX. |
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| • To cancel what has been scanned |
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| into memory, press the YES key. To |
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| increase the memory capacity of the |
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| fax machine, print out any |
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| documents that were received into |
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| memory or wait until any other |
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| memory transmission jobs are |
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| completed. Then retry your Memory |
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| TX. |
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*CAUTION* | • A document jam has occurred. | • Clear the misfeed or jam by |
| following the procedures given in | |
ORIGINAL DOC. JAM |
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| “Clearing Document Jams.” | |
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*CAUTION* | • The fax machine Cover is open or | • Lock the fax machine Cover in |
PRINT COVER OPEN | loose. | position. |
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