Troubleshooting

Error Messages

The most commonly encountered messages are listed below. Review the cause or symptom of each message and then take the necessary action. For any other messages, follow the instructions that appear on the LCD.

Message

Cause/Symptom

Action

 

 

 

 

• The fax unit on the receiving side is

• Cancel mailbox TX and retry

*NO M-BOX FUNCTION*

not equipped with the mailbox

transmission.

 

function.

 

 

 

 

*CAUTION*

• The paper feeding tray or second

• Add Paper.

paper feeding tray has run out of

 

NO PAPER

 

paper.

 

 

 

 

 

 

*CAUTION*

• Toner Cartridge is not installed

Re-install Toner Cartridge properly or

NO TONER

properly or Cartridge is missing.

install a new Toner Cartridge.

 

 

 

*CAUTION*

• (Machine trouble)

• Call your Service Representative.

MACHINE TROUBLE

A fault has occurred in the machine.

 

 

 

 

 

• While the fax was receiving a

• Press the STOP Key and print any

 

document during mailbox RX,

documents stored in memory. When

 

memory RX or Substitute RX the

memory is available, request the

 

memory became full and facsimile

other party to retry the transmission.

 

machine is unable to store additional

 

 

documents into memory.

 

 

 

 

 

• While your fax was scanning a

• To transmit the portion of the

 

document for Memory TX, the

document that has been scanned

 

Memory became full and the fax

into memory, press the START Key.

 

was unable to send the entire

To increase the memory capacity of

*CAUTION*

document using Memory TX.

the fax machine, print out any

 

documents that were received into

MEMORY FULL

 

 

memory or wait until other memory

 

 

 

 

transmission jobs are completed.

 

 

Then retry your Memory TX.

 

 

• To cancel what has been scanned

 

 

into memory, press the YES key. To

 

 

increase the memory capacity of the

 

 

fax machine, print out any

 

 

documents that were received into

 

 

memory or wait until any other

 

 

memory transmission jobs are

 

 

completed. Then retry your Memory

 

 

TX.

 

 

 

*CAUTION*

• A document jam has occurred.

• Clear the misfeed or jam by

 

following the procedures given in

ORIGINAL DOC. JAM

 

 

“Clearing Document Jams.”

 

 

 

 

 

*CAUTION*

• The fax machine Cover is open or

• Lock the fax machine Cover in

PRINT COVER OPEN

loose.

position.

 

 

 

7 - 2

Troubleshooting