Troubleshooting

 

 

Message

Cause and Action

 

 

[Cannot save to the default file.]

The default file cannot be overwritten. Save to

 

another file.

 

 

[Error has occurred in the scanner.]

Check whether the scanning settings specified

 

by application exceed the setting range of the

 

machine.

 

 

 

[Error has occurred in the scanner driver.]

Check whether a network cable is connect-

 

 

ed correctly to the computer.

 

Check whether the Ethernet board of the

 

 

computer is recognized correctly by Win-

 

 

dows.

 

Check whether your computer can use

 

 

TCP/IP protocol.

 

 

[Insufficient memory. Close all applications, then re-

Terminate the unnecessary application started

start scanning.]

by the computer.

 

 

 

[Insufficient memory. Reduce the scanning area.]

Reset the scan size.

 

Lower the resolution.

 

Set with no compression. ⇒ p.18 “Making

 

 

Scanner Settings”

 

 

Note

 

The chart "The Relationship between the

 

 

Resolution and the Scanning Area" in Help

 

 

for halftone scanning might not always ap-

 

 

ply. Scanning cannot be performed if large

 

 

values are set for brightness when using

 

 

halftone or high resolution.

 

When paper misfeed occurs in the machine

 

 

during printing, scanning cannot be per-

 

 

formed. In this case, after the misfed paper

 

 

has been removed, proceed with scanning.

 

 

[No response from the scanner.]

• Check whether the machine is connected to

 

 

a network correctly.

 

• The network is crowded. Reconnect after a

 

 

while.

 

 

[No User Code is registered. Consult your system

Access is restricted by user code. Notify the

administrator.]

system administrator of the machine.

 

 

[Please call your service representative.]

An unrecoverable error has occurred in the

 

machine. Call your service representative.

 

 

[Scanner is in use for other function. Please wait.]

The machine is used by the function other than

 

the scanner function such as copy. Wait for a

 

while and reconnect.

 

 

[Scanner is in use by other user. Please wait.]

Other user uses the machine to scan the origi-

 

nal. Wait for a while and reconnect.

 

 

[Scanner is not available. Check the scanner connec-

• Check whether the main power switch of

tion status.]

 

the machine is turned off.

 

 

 

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Lanier 5627, 5622 manual Cannot save to the default file