Mechanism error

Cause: The HP All-in-One has a paper jam.

Solution: Clear the paper jam. For more information, see:

Clear paper jams” on page 82

Cause: The print carriage is blocked.

Solution: Lower the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All-in-One off and then turn it on again.

Memory is full

Cause: The document you are copying has exceeded the memory of the HP All-in- One.

Solution: Try making fewer copies at a time.

Scanner failure

Cause: The HP All-in-One is busy or an unknown cause has interrupted your scan.

Solution: Turn off the HP All-in-One and then turn it on again. Restart your computer and then try to scan again.

If the problem persists, try plugging the power cord directly into a grounded power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Troubleshooting

File messages

The following is a list of file-related error messages:

Error reading or writing the file

Unreadable files. NN files could not be read

Photos not found

Errors 123

Page 126
Image 126
HP C4200 manual File messages, Mechanism error, Memory is full, Scanner failure