Copy troubleshooting, Nothing happens when I try to copy | HP C4200

Chapter 13

Solution: Turn the HP All-in-One on.

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP All-in-One is not properly connected to the computer.

Solution: Check the connection from the HP All-in-One to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP All- in-One. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP All-in-One off and then on again.

Troubleshooting

For more information on setting up the HP All-in-One and connecting it to your computer, see the Setup Guide that came with the HP All-in-One.

Copy troubleshooting

Use this section to solve these copy problems:

•Nothing happens when I try to copy

•Parts of the original do not appear or are cut off

•Resize to Fit is not working as expected

•The image is cropped when I make a borderless copy

•The printout is blank

•A borderless copy has white space around the edges

Nothing happens when I try to copy

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to

114 Troubleshooting

Image 117

HP C4200 manual Copy troubleshooting, Nothing happens when I try to copy

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the copy features Use the photo featuresUse the scan features Maintain the HP All-in-One Troubleshooting HP warranty and supportShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Start Copy Black button Starts a black-and-white copy. Use the HP Photosmart software One overview Find more information Setup Guide Find more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharing Connection information Load originals and load paper Load originalsTo load an original on the scanner glass Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Papers to avoid Load full-size paper Load paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jams Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size To set the paper type for printing Set the paper type for printing To view the print resolution View the print resolutionChange the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tonePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Print a photo on photo paperTo print a borderless image To print a photo on photo paper Create custom cd/dvd labelsOff applies no HP real life technologies to the image To create custom CD/DVD labels To print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sides Recommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a poster Print a WebTo print a poster To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users Stop a print job Print Use the photo features Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements Save photos to your computer Edit photos using your computerPrint photos from the HP Photosmart Software To print photos Share photos with friends and relatives To edit photosTo share photos Photos Use the copy features Make a copyChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same original To make a borderless copy of a photo from the control panel Resize an original to fit onto letter or A4 paperPress Start Copy Color To resize a document from the control panel To stop copying Stop copying Scan an image or document Use the scan features Edit a scanned image Edit a scanned documentTo scan to a computer To stop scanning Stop scanning Scan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glass Clean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridges Handle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing Order paper or other media Shop for printing suppliesOrder print cartridges Click the Estimated Ink Levels tab Number for ordering Order other supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP All-in-One will not turn on Solution Software installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and play Uninstall and reinstall the software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearing Printout has a horizontal band of distortion near the bottom Text edges are jagged Printouts or copies have horizontal streaks or lines Colors run into each other on the printout Printouts or copies are faded or have dull colors Load paper on Printouts or copies seem blurry or fuzzy Choose papers for printing and copying on Printouts or copies are slanted or skewed Printouts or copies have vertical streaks Print troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected results Communication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless characters Print troubleshooting 107 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settings Blank page came out while printing To preview the print layout Print troubleshooting 111 Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card To install the HP Photosmart Software Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Scan troubleshooting Scan haltsScan fails Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Scan feature does not work ErrorsDevice messages Firmware revision mismatch File messages Mechanism errorMemory is full Scanner failure Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not found Invalid file name General user messagesSupported file types for the HP All-in-One File corrupted Memory card error Cannot cropDisconnected Out of disk space Card access errorUse only one card at a time Card is inserted incorrectly Paper messages Card is damagedPaper upside down Cannot load paper from input tray Paper orientation errorInk is drying Out of paper Paper mismatch Power and connection messagesWrong paper width HP All-in-One not found Communication test failed Two-way communication lost Improper shutdown Print cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and support Phone support period Placing a call HP support by phone After the phone support period Additional warranty options HP Quick Exchange Service Japan Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification number Regulatory notices 147 Technical information Index Symbols/Numerics 150 151 152