Scan troubleshooting, Scan halts, Scan fails | HP C4200 specification

Solution: Use photo paper to make borderless copies.

Scan troubleshooting

Use this section to solve these scan problems:

•Scan halts

•Scan fails

•Scan fails because of insufficient computer memory

•Scanned image is blank

•Scanned image is incorrectly cropped

•Scanned image has incorrect page layout

•Scanned image shows dotted lines instead of text

•Text format is incorrect

•Text is incorrect or missing

•The scan feature does not work

Scan halts

Cause: The computer system resources might be low.

Solution: Turn off the HP All-in-One and then turn it back on. Turn off the computer and then turn it back on.

If this does not work, try changing the scan to a lower resolution in the software.

Scan fails

Cause: The computer is not turned on.

Solution: Turn on your computer.

Cause: Your computer is not connected to the HP All-in-One by a USB cable.

Solution: Connect your computer to the HP All-in-One with a standard USB cable. For more information, see the Setup Guide.

Cause: The HP Photosmart Software might not have been installed.

Solution: Insert the HP Photosmart installation CD and install the software. For more information, see the Setup Guide.

Cause: The HP Photosmart Software is installed, but is not running.

Solution: Start the software you installed with the HP All-in-One and try scanning again.

Troubleshooting

Scan troubleshooting

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HP C4200 manual Scan troubleshooting, Scan halts, Scan fails

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the scan features Use the photo featuresUse the copy features Maintain the HP All-in-One Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart software Start Copy Black button Starts a black-and-white copy. One overview Setup Guide Find more information Find more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharing Connection information To load an original on the scanner glass Load originals and load paperLoad originals HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo Paper Recommended papers for printing only Papers to avoid Load paper Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray Load other types of paper Avoid paper jams HP CD/DVD Tattoo labels Load originals and load paper To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper size Set the paper type for printing To set the paper type for printing Change the print speed or quality View the print resolutionTo view the print resolution Change the page orientation Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings To preview your print job To create a printing shortcut Perform special print jobsCreate printing shortcuts Click the Printing Shortcuts tab To print a borderless image Print a borderless imagePrint a photo on photo paper Off applies no HP real life technologies to the image Create custom cd/dvd labelsTo print a photo on photo paper To create custom CD/DVD labels Print on both sides Print using Maximum dpiTo print in Maximum dpi mode To print on both sides Recommended papers for printing and copying on Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes To print a poster Print a posterPrint a Web To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users Stop a print job Print Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo Print photos from the HP Photosmart Software Edit photos using your computerSave photos to your computer To print photos To share photos Share photos with friends and relativesTo edit photos Photos Change copy speed or quality Use the copy featuresMake a copy Make multiple copies of the same original Make a borderless copy of a photo Press Start Copy Color Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel To resize a document from the control panel Stop copying To stop copying Use the scan features Scan an image or document To scan to a computer Edit a scanned imageEdit a scanned document Stop scanning To stop scanning Scan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glass Print a self-test report Clean the lid backingTo clean the lid backing Work with print cartridges To print a self-test report Handle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges To align newly installed print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface Remedy Order print cartridges Shop for printing suppliesOrder paper or other media Click the Estimated Ink Levels tab Order other supplies Number for ordering Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP All-in-One will not turn on Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Solution To retry the plug and play Received a message that an unknown error has occurred Registration screen does not appear Uninstall and reinstall the softwareSome of the buttons are missing in the HP Solution Center To uninstall from a Windows computer, method Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts or copies have horizontal streaks or lines Load paper on Printouts or copies are faded or have dull colors Choose papers for printing and copying on Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Printouts or copies are slanted or skewed Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless characters Print troubleshooting 107 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Solution To check your margin settings Text or graphics are cut off at the edge To preview the print layout Blank page came out while printing Print troubleshooting 111 HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photos on the memory card do not transfer to my computer To install the HP Photosmart SoftwarePhoto light next to the memory card slots is blinking Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Scan fails Scan troubleshootingScan halts Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layout Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Device messages ErrorsScan feature does not work Firmware revision mismatch Memory is full Mechanism errorFile messages Scanner failure Photos not found Error reading or writing the fileUnreadable files. NN files could not be read File not found Supported file types for the HP All-in-One General user messagesInvalid file name File corrupted Disconnected Memory card errorCannot crop Use only one card at a time Card access errorOut of disk space Card is inserted incorrectly Paper upside down Paper messagesCard is damaged Ink is drying Paper orientation errorCannot load paper from input tray Out of paper Wrong paper width Power and connection messagesPaper mismatch HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Need alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges on Wrong pen in slot HP warranty and support Warranty HP support by phone Phone support period Placing a call Additional warranty options HP Quick Exchange Service Japan After the phone support period Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number FCC statement Regulatory notices 147 Technical information Symbols/Numerics Index 150 151 152