To start the installation from a Windows computer | HP C4200

Chapter 13

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•Some of the buttons are missing in the HP Solution Center

•The registration screen does not appear

•The HP Digital Imaging Monitor does not appear in the system tray

•Uninstall and reinstall the software

Troubleshooting

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run.

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

A red X appears on the USB connect prompt

Cause: Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed.

92 Troubleshooting

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HP C4200 manual To start the installation from a Windows computer, Minimum system checks screen appears

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Maintain the HP All-in-One Use the photo featuresUse the copy features Use the scan features Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Start Copy Black button Starts a black-and-white copy. Use the HP Photosmart software One overview Find more information Setup Guide Find more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection types Connection information To load an original on the scanner glass Load originals and load paperLoad originals HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo Paper Recommended papers for printing only Papers to avoid Load full-size paper Load paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray Load other types of paper HP CD/DVD Tattoo labels Avoid paper jams Load originals and load paper To print from a software application Print from your computerPrint from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size To set the paper type for printing Set the paper type for printing Change the page orientation View the print resolutionTo view the print resolution Change the print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Perform special print jobsCreate printing shortcuts To create a printing shortcut To print a borderless image Print a borderless imagePrint a photo on photo paper To create custom CD/DVD labels Create custom cd/dvd labelsTo print a photo on photo paper Off applies no HP real life technologies to the image To print on both sides Print using Maximum dpiTo print in Maximum dpi mode Print on both sides Recommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Print a posterPrint a Web To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-One Stop a print job Print Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements To print photos Edit photos using your computerSave photos to your computer Print photos from the HP Photosmart Software To share photos Share photos with friends and relativesTo edit photos Photos Change copy speed or quality Use the copy featuresMake a copy Make a borderless copy of a photo Make multiple copies of the same original To resize a document from the control panel Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy Color To stop copying Stop copying Scan an image or document Use the scan features To scan to a computer Edit a scanned imageEdit a scanned document To stop scanning Stop scanning Scan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glass Print a self-test report Clean the lid backingTo clean the lid backing To print a self-test report Work with print cartridges Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart Software To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing Click the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Number for ordering Order other supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on Solution Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and play Registration screen does not appear Uninstall and reinstall the softwareSome of the buttons are missing in the HP Solution Center To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearing Printout has a horizontal band of distortion near the bottom Text edges are jagged Printouts or copies have horizontal streaks or lines Colors run into each other on the printout Printouts or copies are faded or have dull colors Load paper on Printouts or copies seem blurry or fuzzy Choose papers for printing and copying on Printouts or copies are slanted or skewed Printouts or copies have vertical streaks Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray HP All-in-One is not responding Borderless printing produces unexpected results Communication problems over a USB connection on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver status Print troubleshooting 107 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Text or graphics are cut off at the edge Solution To check your margin settings Blank page came out while printing To preview the print layout Print troubleshooting 111 HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photos on the memory card do not transfer to my computer To install the HP Photosmart SoftwarePhoto light next to the memory card slots is blinking Nothing happens when I try to copy Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Scan fails Scan troubleshootingScan halts Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly cropped Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Firmware revision mismatch ErrorsScan feature does not work Device messages Scanner failure Mechanism errorFile messages Memory is full File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not found File corrupted General user messagesInvalid file name Supported file types for the HP All-in-One Disconnected Memory card errorCannot crop Card is inserted incorrectly Card access errorOut of disk space Use only one card at a time Paper upside down Paper messagesCard is damaged Out of paper Paper orientation errorCannot load paper from input tray Ink is drying HP All-in-One not found Power and connection messagesPaper mismatch Wrong paper width Communication test failed Two-way communication lost Improper shutdown Need alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and support Phone support period Placing a call HP support by phone After the phone support period Additional warranty options HP Quick Exchange Service Japan Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification number Regulatory notices 147 Technical information Index Symbols/Numerics 150 151 152