HP C4200 137

Chapter 13

covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Troubleshooting

Reinsert the print cartridges and verify that they are fully inserted and locked in place.

Cause: The contacts on the print cartridge are not touching the contacts in the print carriage.

Solution: Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place.

Cause: The print cartridge or sensor is defective.

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: You installed new print cartridges which might need alignment.

Solution: You must align the print cartridges to ensure excellent print quality.

If the alignment error persists and you cannot clear it, your print cartridge might be defective. Contact HP for support.

134 Troubleshooting

Contents

Page Page Page Contents Maximum dpi Use the photo features Use the copy features Use the scan features Maintain the HP All-in-One 12 Shop for printing supplies 13 Troubleshooting 14 HP warranty and support 15 Technical information Index 1HP Photosmart C4200 All-in-One series Help Photosmart HPOne C4200series -AllHelp -in 2 HP All-in-Oneoverview The HP All-in-Oneat a glance Control panel buttons Use the HP Photosmart software Page 3 Find more information more Find information 4 How do I do How 5 Connection information Supported connection types Use printer sharing information Connection 6 Load originals and load paper Load originals Choose papers for printing and copying Recommended papers for printing and copying Recommended papers for printing only Papers to avoid Load paper Load full-sizepaper To load full-sizepaper Load 10 x 15 cm (4 x 6 inch) photo paper Load index cards Load envelopes Load other types of paper Avoid paper jams Page 7 Print from your computer Print from a software application Make the HP All-in-Onethe default printer Change the print settings for the current job Set the paper size Set the paper type for printing View the print resolution Change the print speed or quality Change the page orientation Scale the document size Change the saturation, brightness, or color tone Preview your print job Change the default print settings Printing shortcuts Create printing shortcuts Perform special print jobs Print a borderless image Print a photo on photo paper Create custom cd/dvd labels Print using Maximum dpi Print on both sides of the page Page Print a multiple-pagedocument as a booklet Print multiple pages on a single sheet Print a multiple-pagedocument in reverse order Reverse an image for iron-ontransfers Print on transparencies Print a group of addresses on labels or envelopes Print a poster Print a Web page Stop a print job Page Page 8 Use the photo features Print photos Print 10 x 15 cm (4 x 6 inch) photos Print enlargements Print photos from the HP Photosmart Software Save photos to your computer Edit photos using your computer Share photos with friends and relatives Page 9 Use the copy features Make a copy Change copy speed or quality Make multiple copies of the same original Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper Stop copying 10 Use the scan features Scan an image or document Edit a scanned image Edit a scanned document Stop scanning Page 11 Maintain the HP All-in-One Clean the HP All-in-One Clean the exterior Clean the glass Clean the lid backing Print a self-testreport Work with print cartridges Handle the print cartridges Check the estimated ink levels Replace the print cartridges To replace the print cartridges Page Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing 12 Shop for printing supplies Order paper or other media Order print cartridges Order other supplies 13 Troubleshooting Troubleshooting tips Communication problems over a USB connection Information on print cartridges Information on paper Clear paper jams Troubleshoot print cartridges Page Cancel Page Page Page View the Readme file Hardware setup troubleshooting The HP All-in-Onewill not turn on Software installation troubleshooting When I insert the CD-ROMinto my computer’s CD-ROMdrive, nothing happens To start the installation from a Windows computer Run d:\setup.exe The minimum system checks screen appears To retry the plug and play Retry Make Copies I received a message that an unknown error has occurred Uninstall and reinstall the software Page Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Solution: The text edges are jagged The printout has a horizontal band of distortion near the bottom of the page High Resolution Colors run into each other on the printout Printouts or copies have horizontal streaks or lines Printouts or copies are faded or have dull colors Cause: Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Printouts or copies are slanted or skewed Print troubleshooting Borderless printing produces unexpected results The HP All-in-Oneis not responding Status offline stop printing To check the printer driver status 2.Click Settings ready Page The pages in my document came out in the wrong order The margins are not printing as expected To check your margin settings Text or graphics are cut off at the edge of the page To preview the print layout A blank page came out while printing Ink is spraying the inside of the HP All-in-Onewhen I print a photo Memory card troubleshooting The Photo light next to the memory card slots is blinking The photos on the memory card do not transfer to my computer To install the HP Photosmart Software Install More Software Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Solution: Resize to Fit The image is cropped when I make a borderless copy The printout is blank A borderless copy has white space around the edges Scan troubleshooting Display Status Scan fails because of insufficient computer memory Scanned image is blank Scanned image is incorrectly cropped Scanned image has incorrect page layout Scanned image shows dotted lines instead of text Text Text format is incorrect Text is incorrect or missing OCR language Errors Device messages File messages Error reading or writing the file Unreadable files. NN files could not be read Photos not found File not found File format not supported General user messages Cannot crop Memory card error Disconnected Out of disk space Card access error Use only one card at a time Card is inserted incorrectly Card is not fully inserted Paper messages Paper orientation error Cannot load paper from input tray Ink is drying Out of paper Paper jam, misfeed or blocked carriage Power and connection messages Communication test failed Improper shutdown Two-waycommunication lost Print cartridge messages Page Page Wrong pen in slot 14 HP warranty and support Warranty Support process Before you call HP customer support HP support by phone Additional warranty options HP Quick Exchange Service (Japan) Call HP Korea customer support Prepare the HP All-in-Onefor shipment Pack the HP All-in-One To pack the HP All-in-One Page 15 Technical information Environmental product stewardship program Energy consumption information Technical Page Regulatory notices Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about power cord Geräuschemission Declaration of conformity (European Economic Area) Page Index Symbols/Numerics