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•Messages that appear when the situation occurs
•Answers to these questions:
•Has this situation happened before?
•Can you
•Did you add any new hardware or software to your computer at about the time that this situation began?
•Did anything else occur prior to this situation (such as a thunderstorm, HP
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP
HP Quick Exchange Service (Japan)
HP Quick Exchange Service
:03-3335-9800
:
9:00
5:00
10:00
5:00
1
1
3
:
For instructions on how to pack your device for exchange, see “Pack the HP
HP warranty and support
Additional warranty options | 139 |