Troubleshooting | HP C4200 instruction

Troubleshooting

Chapter 13

7.Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

8.Slide the new print cartridge forward into the empty slot. Then gently push the upper part of the print cartridge forward until it clicks into the socket.

If you are installing the tri-color print cartridge, slide it into the left slot.

If you are installing a black or photo print cartridge, slide it into the right slot.

88 Troubleshooting

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HP C4200 manual Troubleshooting

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Maintain the HP All-in-One Use the photo featuresUse the copy features Use the scan features HP warranty and support TroubleshootingShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Start Copy Black button Starts a black-and-white copy. Use the HP Photosmart software One overview Find more information Setup Guide Find more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection types Connection information Load originals Load originals and load paperTo load an original on the scanner glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo Paper Recommended papers for printing only Papers to avoid Load full-size paper Load paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopesTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jams Load originals and load paper Print from a software application Print from your computerTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size To set the paper type for printing Set the paper type for printing Change the page orientation View the print resolutionTo view the print resolution Change the print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Perform special print jobsCreate printing shortcuts To create a printing shortcut Print a photo on photo paper Print a borderless imageTo print a borderless image To create custom CD/DVD labels Create custom cd/dvd labelsTo print a photo on photo paper Off applies no HP real life technologies to the image To print on both sides Print using Maximum dpiTo print in Maximum dpi mode Print on both sides Recommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a Web Print a posterTo print a poster To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-One Stop a print job Print Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements To print photos Edit photos using your computerSave photos to your computer Print photos from the HP Photosmart Software To edit photos Share photos with friends and relativesTo share photos Photos Make a copy Use the copy featuresChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same original To resize a document from the control panel Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy Color To stop copying Stop copying Scan an image or document Use the scan features Edit a scanned document Edit a scanned imageTo scan to a computer To stop scanning Stop scanning Scan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glass To clean the lid backing Clean the lid backingPrint a self-test report To print a self-test report Work with print cartridges Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart Software To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing Click the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Number for ordering Order other supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP All-in-One will not turn on Solution Software installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and play Some of the buttons are missing in the HP Solution Center Uninstall and reinstall the softwareRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearing Printout has a horizontal band of distortion near the bottom Text edges are jagged Printouts or copies have horizontal streaks or lines Colors run into each other on the printout Printouts or copies are faded or have dull colors Load paper on Printouts or copies seem blurry or fuzzy Choose papers for printing and copying on Printouts or copies are slanted or skewed Printouts or copies have vertical streaks Paper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected results Communication problems over a USB connection on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver status Print troubleshooting 107 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settings Blank page came out while printing To preview the print layout Print troubleshooting 111 My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking To install the HP Photosmart SoftwarePhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Scan halts Scan troubleshootingScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly cropped Text format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Firmware revision mismatch ErrorsScan feature does not work Device messages Scanner failure Mechanism errorFile messages Memory is full File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not found File corrupted General user messagesInvalid file name Supported file types for the HP All-in-One Cannot crop Memory card errorDisconnected Card is inserted incorrectly Card access errorOut of disk space Use only one card at a time Card is damaged Paper messagesPaper upside down Out of paper Paper orientation errorCannot load paper from input tray Ink is drying HP All-in-One not found Power and connection messagesPaper mismatch Wrong paper width Communication test failed Two-way communication lost Improper shutdown Low on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and support Phone support period Placing a call HP support by phone After the phone support period Additional warranty options HP Quick Exchange Service Japan Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification number Regulatory notices 147 Technical information Index Symbols/Numerics 150 151 152