Colors run into each other on the printout

Cause: The print or copy quality setting is set too high for the type of paper loaded in the HP All-in-One.

Solution: Check the quality setting. Use a lower quality setting to decrease the amount of ink used for printing or copying.

For more information, see:

•“Change the print speed or quality” on page 32

•“Change copy speed or quality” on page 55

Cause: The paper type is not suitable for the HP All-in-One.

Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP All-in-One.

For more information, see:

“Information on paper” on page 81

Cause: You are printing on the wrong side of the paper.

Solution: Load the paper with the print side down. For example, if you are loading glossy photo paper, load the paper with the glossy side down.

For more information, see:

“Load full-size paper” on page 21

Cause: You are using non-HP ink.

Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

Troubleshooting

Cause: The print cartridges need to be cleaned.

Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges” on page 83.

Printouts or copies have horizontal streaks or lines

Cause: The paper is not feeding properly or is loaded incorrectly.

Print quality troubleshooting

99