To find support and warranty information, go to the HP Web site at www.hp.com/ support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

For more information, see:

Align the print cartridges” on page 71

Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing.

Solution: One or both of the print cartridges is missing. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the contacts of the print cartridges.

For more information on print cartridges, see “Troubleshoot print cartridges” on page 83.

Cause: Protective tape is covering the print cartridges.

Solution: Check each print cartridge. The tape might have been removed from the copper-colored contacts, but still might cover the ink nozzles. If the tape is still covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts.

1Copper-colored contacts

2Plastic tape with pink pull tab (must be removed before installing)

3Ink nozzles under tape

Troubleshooting

Cause: One or both of the print cartridges are not installed or are installed incorrectly.

Errors 135

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Image 138
HP C4200 manual Align the print cartridges on