14 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

Warranty

Support process

Before you call HP customer support

HP support by phone

Additional warranty options

HP Quick Exchange Service (Japan)

Call HP Korea customer support

Prepare the HP All-in-One for shipment

Pack the HP All-in-One

Warranty

For more information about the warranty, see the printed documentation that came with the HP All- in-One.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

Fast access to qualified online support specialists

Software and driver updates for the HP All-in-One

Valuable HP All-in-One and troubleshooting information for common problems

Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

Before you call HP customer support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see HP Quick Exchange Service (Japan)” on page 139.

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HP C4200 manual HP warranty and support, Warranty