HP warranty and support, Warranty | HP C4200 manual

14 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP All-in-One.

This section contains the following topics:

•Warranty

•Support process

•Before you call HP customer support

•HP support by phone

•Additional warranty options

•HP Quick Exchange Service (Japan)

•Call HP Korea customer support

•Prepare the HP All-in-One for shipment

•Pack the HP All-in-One

Warranty

For more information about the warranty, see the printed documentation that came with the HP All- in-One.

Support process

If you have a problem, follow these steps:

1.Check the documentation that came with the HP All-in-One.

2.Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date device information and expert assistance and includes the following features:

•Fast access to qualified online support specialists

•Software and driver updates for the HP All-in-One

•Valuable HP All-in-One and troubleshooting information for common problems

•Proactive device updates, support alerts, and HP newsgrams that are available when you register the HP All-in-One

3.Call HP support. Support options and availability vary by device, country/region, and language.

Before you call HP customer support

Software programs from other companies might be included with the HP All-in-One. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

NOTE: This information does not apply to customers in Japan. For information on service options in Japan, see “HP Quick Exchange Service (Japan)” on page 139.

HP warranty and support

HP warranty and support

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HP C4200 manual HP warranty and support, Warranty

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the photo features Use the copy featuresUse the scan features Maintain the HP All-in-One Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel buttons One overview Use the HP Photosmart software Start Copy Black button Starts a black-and-white copy. One overview Setup Guide Find more information Find more information How do I? How do To enable printer sharing on a Windows computer Connection informationSupported connection types Use printer sharing Connection information To load an original on the scanner glass Load originals and load paperLoad originals Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Papers to avoid Load paper Load full-size paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray Load other types of paper Avoid paper jams HP CD/DVD Tattoo labels Load originals and load paper To print from a software application Print from your computerPrint from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size Set the paper type for printing To set the paper type for printing View the print resolution To view the print resolutionChange the print speed or quality Change the page orientation Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Perform special print jobs Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Print a borderless imagePrint a photo on photo paper Create custom cd/dvd labels To print a photo on photo paperOff applies no HP real life technologies to the image To create custom CD/DVD labels Print using Maximum dpi To print in Maximum dpi modePrint on both sides To print on both sides Recommended papers for printing and copying on Print a multiple-page document as a booklet To print a multiple-page document as a booklet Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfers Print on transparenciesTo reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopes To print a group of addresses on labels or envelopes To print a poster Print a posterPrint a Web Stop a print job To print a WebTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users Stop a print job Print Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photo Edit photos using your computer Save photos to your computerPrint photos from the HP Photosmart Software To print photos To share photos Share photos with friends and relativesTo edit photos Photos Change copy speed or quality Use the copy featuresMake a copy Make multiple copies of the same original Make a borderless copy of a photo Resize an original to fit onto letter or A4 paper To make a borderless copy of a photo from the control panelPress Start Copy Color To resize a document from the control panel Stop copying To stop copying Use the scan features Scan an image or document To scan to a computer Edit a scanned imageEdit a scanned document Stop scanning To stop scanning Scan Clean the HP All-in-One Clean the exteriorClean the glass To clean the glass Print a self-test report Clean the lid backingTo clean the lid backing Work with print cartridges To print a self-test report Handle the print cartridges Check the estimated ink levels Replace the print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protector Align the print cartridges Clean the print cartridges To align newly installed print cartridges Clean the print cartridge contacts To clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface Remedy Shop for printing supplies Order paper or other mediaOrder print cartridges Click the Estimated Ink Levels tab Order other supplies Number for ordering Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door Troubleshoot print cartridges To troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP All-in-One will not turn on Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Solution To retry the plug and play Received a message that an unknown error has occurred Registration screen does not appear Uninstall and reinstall the softwareSome of the buttons are missing in the HP Solution Center To uninstall from a Windows computer, method Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Printouts or copies have horizontal streaks or lines Load paper on Printouts or copies are faded or have dull colors Choose papers for printing and copying on Printouts or copies seem blurry or fuzzy Printouts or copies have vertical streaks Printouts or copies are slanted or skewed Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray Borderless printing produces unexpected results HP All-in-One is not responding Communication problems over a USB connection on Click Settings Nothing happens when I try to printTo check the printer driver status HP All-in-One prints meaningless characters Print troubleshooting 107 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Solution To check your margin settings Text or graphics are cut off at the edge To preview the print layout Blank page came out while printing Print troubleshooting 111 HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photos on the memory card do not transfer to my computer To install the HP Photosmart SoftwarePhoto light next to the memory card slots is blinking Copy troubleshooting Nothing happens when I try to copy Parts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper on Printout is blank Borderless copy has white space around the edges Scan fails Scan troubleshootingScan halts Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Errors Scan feature does not workDevice messages Firmware revision mismatch Mechanism error File messagesMemory is full Scanner failure Error reading or writing the file Unreadable files. NN files could not be readPhotos not found File not found General user messages Invalid file nameSupported file types for the HP All-in-One File corrupted Disconnected Memory card errorCannot crop Card access error Out of disk spaceUse only one card at a time Card is inserted incorrectly Paper upside down Paper messagesCard is damaged Paper orientation error Cannot load paper from input trayInk is drying Out of paper Power and connection messages Paper mismatchWrong paper width HP All-in-One not found Communication test failed Improper shutdown Two-way communication lost Need alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges on Wrong pen in slot HP warranty and support Warranty HP support by phone Phone support period Placing a call Additional warranty options HP Quick Exchange Service Japan After the phone support period Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number FCC statement Regulatory notices 147 Technical information Symbols/Numerics Index 150 151 152