Errors, Device messages, Scan feature does not work | HP C4200

Chapter 13

See the documentation that came with Readiris, or whichever OCR software you use, for information on how to select the OCR language.

The scan feature does not work

Cause: There are several reasons why a scan does not occur:

•The computer is turned off.

•The HP All-in-One is not properly connected to the computer with a USB cable.

•The software that came with the HP All-in-One is not installed or is not running.

Troubleshooting

Solution:

•Turn the computer on.

•Check the cables that connect the HP All-in-One to your computer.

•Restart your computer. If that does not help, install or reinstall the software that came with the HP All-in-One.

Errors

If the HP All-in-One has an error, the lights on the device might flash, or an error message might appear on the display of the HP All-in-One or your computer screen.

This section contains the following topics:

•Device messages

•File messages

•General user messages

•Paper messages

•Power and connection messages

•Print cartridge messages

Device messages

The following is a list of device-related error messages:

•Firmware revision mismatch

•Mechanism error

•Memory is full

•Scanner failure

Firmware revision mismatch

Cause: The revision number of the HP All-in-One firmware does not match the revision number of the software.

Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

122 Troubleshooting

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HP C4200 manual Errors, Device messages, Scan feature does not work, Firmware revision mismatch

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the copy features Use the photo featuresUse the scan features Maintain the HP All-in-One Shop for printing supplies TroubleshootingHP warranty and support Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Start Copy Black button Starts a black-and-white copy. Use the HP Photosmart software One overview Find more information Setup Guide Find more information How do I? How do Connection information To enable printer sharing on a Windows computerSupported connection types Use printer sharing Connection information To load an original on the scanner glass Load originals and load paperLoad originals Recommended papers for printing and copying Choose papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Papers to avoid Load full-size paper Load paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Related topics Load index cardsTo load 10 x 15 cm 4 x 6 inch photo paper in the input tray To load envelopes Load envelopesTo load index cards in the input tray Load other types of paper HP CD/DVD Tattoo labels Avoid paper jams Load originals and load paper To print from a software application Print from your computerPrint from a software application Change the print settings for the current job Make the HP All-in-One the default printerSet the paper size To set the paper size To set the paper type for printing Set the paper type for printing To view the print resolution View the print resolutionChange the print speed or quality Change the page orientation Preview your print job Scale the document sizeChange the saturation, brightness, or color tone To change the default print settings Change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Perform special print jobsTo create a printing shortcut Click the Printing Shortcuts tab To print a borderless image Print a borderless imagePrint a photo on photo paper To print a photo on photo paper Create custom cd/dvd labelsOff applies no HP real life technologies to the image To create custom CD/DVD labels To print in Maximum dpi mode Print using Maximum dpiPrint on both sides To print on both sides Recommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order Print on transparencies Reverse an image for iron-on transfersTo reverse an image for iron-on transfers To print on transparencies To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes To print a poster Print a posterPrint a Web To print a Web Stop a print jobTo stop a print job from the HP All-in-One To stop a print job from the computer Windows 2000 users Stop a print job Print Use the photo features To print one or more 10 x 15 cm 4 x 6 inch photos Print photosPrint 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements Save photos to your computer Edit photos using your computerPrint photos from the HP Photosmart Software To print photos To share photos Share photos with friends and relativesTo edit photos Photos Change copy speed or quality Use the copy featuresMake a copy Make a borderless copy of a photo Make multiple copies of the same original To make a borderless copy of a photo from the control panel Resize an original to fit onto letter or A4 paperPress Start Copy Color To resize a document from the control panel To stop copying Stop copying Scan an image or document Use the scan features To scan to a computer Edit a scanned imageEdit a scanned document To stop scanning Stop scanning Scan Clean the exterior Clean the HP All-in-OneClean the glass To clean the glass Print a self-test report Clean the lid backingTo clean the lid backing To print a self-test report Work with print cartridges Handle the print cartridges Replace the print cartridges Check the estimated ink levelsTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing Order paper or other media Shop for printing suppliesOrder print cartridges Click the Estimated Ink Levels tab Number for ordering Order other supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on print cartridges Information on paper To clear a paper jam from the front door Clear paper jamsTo clear a paper jam from the rear door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP All-in-One will not turn on Solution Software installation troubleshooting Red X appears on the USB connect prompt To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred Solution To retry the plug and play Registration screen does not appear Uninstall and reinstall the softwareSome of the buttons are missing in the HP Solution Center To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearing Printout has a horizontal band of distortion near the bottom Text edges are jagged Printouts or copies have horizontal streaks or lines Colors run into each other on the printout Printouts or copies are faded or have dull colors Load paper on Printouts or copies seem blurry or fuzzy Choose papers for printing and copying on Printouts or copies are slanted or skewed Printouts or copies have vertical streaks Envelopes print incorrectly Print troubleshootingPaper is not picked up from the input tray HP All-in-One is not responding Borderless printing produces unexpected results Communication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP All-in-One prints meaningless characters Print troubleshooting 107 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order Text or graphics are cut off at the edge Solution To check your margin settings Blank page came out while printing To preview the print layout Print troubleshooting 111 HP All-in-One does not read the memory card Memory card troubleshootingMy memory card no longer works in my digital camera Photos on the memory card do not transfer to my computer To install the HP Photosmart SoftwarePhoto light next to the memory card slots is blinking Nothing happens when I try to copy Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Scan fails Scan troubleshootingScan halts Scanned image is blank Scan fails because of insufficient computer memoryScanned image is incorrectly cropped Scanned image has incorrect page layout Text is incorrect or missing Scanned image shows dotted lines instead of textText format is incorrect Scan feature does not work ErrorsDevice messages Firmware revision mismatch File messages Mechanism errorMemory is full Scanner failure Unreadable files. NN files could not be read Error reading or writing the filePhotos not found File not found Invalid file name General user messagesSupported file types for the HP All-in-One File corrupted Disconnected Memory card errorCannot crop Out of disk space Card access errorUse only one card at a time Card is inserted incorrectly Paper upside down Paper messagesCard is damaged Cannot load paper from input tray Paper orientation errorInk is drying Out of paper Paper mismatch Power and connection messagesWrong paper width HP All-in-One not found Communication test failed Two-way communication lost Improper shutdown Need alignment or alignment failed Print cartridge messagesLow on ink Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and support Phone support period Placing a call HP support by phone After the phone support period Additional warranty options HP Quick Exchange Service Japan Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification number Regulatory notices 147 Technical information Index Symbols/Numerics 150 151 152