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HP C4200 manual Troubleshooting tips, Communication problems over a USB connection

Models: C4200

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13 Troubleshooting

This section contains the following topics:

•Troubleshooting tips

•Hardware setup troubleshooting

•Software installation troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Memory card troubleshooting

•Copy troubleshooting

•Scan troubleshooting

•Errors

Troubleshooting tips

This section contains the following topics:

•Communication problems over a USB connection

•Information on print cartridges

•Information on paper

•Clear paper jams

•Troubleshoot print cartridges

•View the Readme file

Troubleshooting

Communication problems over a USB connection

If the HP All-in-One and computer are not communicating with each other, try the following:

•Make sure the print cartridges are installed.

•Make sure you have paper loaded in the input tray.

•Check that the HP All-in-One does not have a paper jam.

•Check that the print carriage is not jammed.

Open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage, including any packing materials. Turn the HP All- in-One off and then turn it on again.

•Check that the HP All-in-One print queue is not paused. If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.

•Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All- in-One is turned off. Make sure the power cord is firmly connected to the HP All-in- One and plugged into a power outlet. Press the On button to turn on the HP All-in- One.

Troubleshooting 79

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HP C4200 manual Troubleshooting tips, Communication problems over a USB connection

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Use the scan features Use the photo featuresUse the copy features Maintain the HP All-in-OneHP warranty and support TroubleshootingShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One overview HP All-in-One at a glanceControl panel buttons One overviewUse the HP Photosmart software Start Copy Black button Starts a black-and-white copy.One overview Setup Guide Find more informationFind more information How do I? How do Supported connection types To enable printer sharing on a Windows computerConnection information Use printer sharingConnection information Load originals Load originals and load paperTo load an original on the scanner glass HP Premium Plus Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Photo PaperRecommended papers for printing only Papers to avoid Load paper Load full-size paperTo load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the input tray Load index cardsRelated topics To load index cards in the input tray Load envelopesTo load envelopes Load other types of paper Avoid paper jams HP CD/DVD Tattoo labelsLoad originals and load paper Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP All-in-One the default printerChange the print settings for the current job To set the paper sizeSet the paper type for printing To set the paper type for printingChange the print speed or quality View the print resolutionTo view the print resolution Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings To preview your print jobTo create a printing shortcut Perform special print jobsCreate printing shortcuts Click the Printing Shortcuts tabPrint a photo on photo paper Print a borderless imageTo print a borderless image Off applies no HP real life technologies to the image Create custom cd/dvd labelsTo print a photo on photo paper To create custom CD/DVD labelsPrint on both sides Print using Maximum dpiTo print in Maximum dpi mode To print on both sidesRecommended papers for printing and copying on Print a multiple-page document as a booklet To print a multiple-page document as a bookletPrint multiple pages on a single sheet To print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse orderTo reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print on transparenciesPrint a group of addresses on labels or envelopes To print a group of addresses on labels or envelopesPrint a Web Print a posterTo print a poster To stop a print job from the HP All-in-One Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 usersStop a print job Print Use the photo features Print 10 x 15 cm 4 x 6 inch photos Print photosTo print one or more 10 x 15 cm 4 x 6 inch photos Print enlargements To print an enlargement of a photoPrint photos from the HP Photosmart Software Edit photos using your computerSave photos to your computer To print photosTo edit photos Share photos with friends and relativesTo share photos Photos Make a copy Use the copy featuresChange copy speed or quality Make multiple copies of the same original Make a borderless copy of a photoPress Start Copy Color Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel To resize a document from the control panelStop copying To stop copyingUse the scan features Scan an image or documentEdit a scanned document Edit a scanned imageTo scan to a computer Stop scanning To stop scanningScan Clean the glass Clean the HP All-in-OneClean the exterior To clean the glassTo clean the lid backing Clean the lid backingPrint a self-test report Work with print cartridges To print a self-test reportHandle the print cartridges To check the ink levels from the HP Photosmart Software Check the estimated ink levelsReplace the print cartridges Printer Toolbox appears Click the Estimated Ink Level tabTo replace the print cartridges Maintain the HP All-in-One Use a photo print cartridge Use the print cartridge protectorAlign the print cartridges Clean the print cartridges To align newly installed print cartridgesClean the print cartridge contacts To clean the print cartridge contactsClean the area around the ink nozzles To clean the area around the ink nozzles Remove ink from your skin and clothing Surface RemedyOrder print cartridges Shop for printing suppliesOrder paper or other media Click the Estimated Ink Levels tabOrder other supplies Number for orderingTroubleshooting tips TroubleshootingCommunication problems over a USB connection Information on print cartridges Information on paper To clear a paper jam from the rear door Clear paper jamsTo clear a paper jam from the front door Troubleshoot print cartridges To troubleshoot print cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file Solution HP All-in-One will not turn onSoftware installation troubleshooting Minimum system checks screen appears To start the installation from a Windows computerRed X appears on the USB connect prompt Solution To retry the plug and play Received a message that an unknown error has occurredSome of the buttons are missing in the HP Solution Center Uninstall and reinstall the softwareRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printout has a horizontal band of distortion near the bottomColors run into each other on the printout Printouts or copies have horizontal streaks or linesLoad paper on Printouts or copies are faded or have dull colorsChoose papers for printing and copying on Printouts or copies seem blurry or fuzzyPrintouts or copies have vertical streaks Printouts or copies are slanted or skewedPaper is not picked up from the input tray Print troubleshootingEnvelopes print incorrectly Borderless printing produces unexpected results HP All-in-One is not respondingCommunication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP All-in-One prints meaningless charactersPrint troubleshooting 107 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Solution To check your margin settings Text or graphics are cut off at the edgeTo preview the print layout Blank page came out while printingPrint troubleshooting 111 My memory card no longer works in my digital camera Memory card troubleshootingHP All-in-One does not read the memory card Photo light next to the memory card slots is blinking To install the HP Photosmart SoftwarePhotos on the memory card do not transfer to my computer Copy troubleshooting Nothing happens when I try to copyParts of the original do not appear or are cut off Resize to Fit is not working as expected Image is cropped when I make a borderless copy Resize an original to fit onto letter or A4 paper onPrintout is blank Borderless copy has white space around the edgesScan halts Scan troubleshootingScan fails Scanned image is incorrectly cropped Scan fails because of insufficient computer memoryScanned image is blank Scanned image has incorrect page layoutText format is incorrect Scanned image shows dotted lines instead of textText is incorrect or missing Device messages ErrorsScan feature does not work Firmware revision mismatchMemory is full Mechanism errorFile messages Scanner failurePhotos not found Error reading or writing the fileUnreadable files. NN files could not be read File not foundSupported file types for the HP All-in-One General user messagesInvalid file name File corruptedCannot crop Memory card errorDisconnected Use only one card at a time Card access errorOut of disk space Card is inserted incorrectlyCard is damaged Paper messagesPaper upside down Ink is drying Paper orientation errorCannot load paper from input tray Out of paperWrong paper width Power and connection messagesPaper mismatch HP All-in-One not foundCommunication test failed Improper shutdown Two-way communication lostLow on ink Print cartridge messagesNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot HP warranty and support WarrantyHP support by phone Phone support period Placing a callAdditional warranty options HP Quick Exchange Service Japan After the phone support periodPack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number FCC statementRegulatory notices 147 Technical information Symbols/Numerics Index150 151 152