HP warranty and support
Chapter 14
If you need to contact HP support, do the following before you call:
1.Make sure that:
a. The HP
b. The specified print cartridges are installed correctly.
c. The recommended paper is properly loaded in the input tray.
2.Reset the HP
a. Turn off the HP
b. Unplug the power cord from the back of the HP
d. Turn on the HP
3.To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Check the HP Web site for updated information or troubleshooting tips for the HP
4.If you are still experiencing problems and need to speak with an HP support Representative, do the following:
a. Have the specific name of the HP
c. Make a color copy to have available as a sample printout. d. Be prepared to describe your problem in detail.
e. Have your serial number ready.
You can view the serial number by looking at the sticker on the rear side of the HP
5.Call HP support. Be near the HP
Related topics
“Print a
HP support by phone
For a list of support phone numbers, see the printed documentation that came with the device. This section contains the following topics:
•Phone support period
•Placing a call
•After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP
•Model number (located on the label on the front of the HP
•Serial number (located on the back or bottom of the HP