Improper shutdown, Two-way communication lost | HP C4200 manual

Chapter 13

For more information, see:

“Communication problems over a USB connection ” on page 79

Troubleshooting

Improper shutdown

Cause: The last time the HP All-in-One was used, it was not turned off properly. If the HP All-in-One is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged.

Solution: Press the On button located on the control panel of the HP All-in-One to turn the device on and off.

Two-way communication lost

Cause: The HP All-in-One is turned off.

Solution: Look at the On button located on the top of the HP All-in-One. If it is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-in-One.

Cause: The HP All-in-One is not connected to the computer.

Solution: If the HP All-in-One is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP All-in-One and the computer, as shown below.

For more information, see:

“Communication problems over a USB connection ” on page 79

132 Troubleshooting

Image 135

HP C4200 manual Improper shutdown, Two-way communication lost

Contents

HP Photosmart C4200 All-in-One series HP Photosmart C4200 All-in-One series Page Contents Maintain the HP All-in-One Use the photo featuresUse the copy features Use the scan features Troubleshooting HP warranty and supportShop for printing supplies Technical information HP Photosmart C4200 All-in- One series Help OneHP Photosmart seriesC4200 HelpAll- HP All-in-One at a glance HP All-in-One overview One overview Control panel buttons Start Copy Black button Starts a black-and-white copy. Use the HP Photosmart software One overview Find more information Setup Guide Find more information How do I? How do Use printer sharing To enable printer sharing on a Windows computerConnection information Supported connection types Connection information Load originals and load paper Load originalsTo load an original on the scanner glass HP Premium Photo Paper Choose papers for printing and copyingRecommended papers for printing and copying HP Premium Plus Photo Paper Recommended papers for printing only Papers to avoid Load full-size paper Load paper To load full-size paper Load 10 x 15 cm 4 x 6 inch photo paper Load index cards To load 10 x 15 cm 4 x 6 inch photo paper in the input trayRelated topics Load envelopes To load index cards in the input trayTo load envelopes Load other types of paper HP CD/DVD Tattoo labels Avoid paper jams Load originals and load paper Print from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP All-in-One the default printerChange the print settings for the current job Set the paper size To set the paper type for printing Set the paper type for printing Change the page orientation View the print resolutionTo view the print resolution Change the print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job To preview your print job Change the default print settingsTo change the default print settings Printing shortcuts Click the Printing Shortcuts tab Perform special print jobsCreate printing shortcuts To create a printing shortcut Print a borderless image Print a photo on photo paperTo print a borderless image To create custom CD/DVD labels Create custom cd/dvd labelsTo print a photo on photo paper Off applies no HP real life technologies to the image To print on both sides Print using Maximum dpiTo print in Maximum dpi mode Print on both sides Recommended papers for printing and copying on To print a multiple-page document as a booklet Print a multiple-page document as a booklet To print multiple pages on a single sheet Print multiple pages on a single sheet To print a multiple-page document in reverse order Print a multiple-page document in reverse order To print on transparencies Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopes Print a poster Print a WebTo print a poster To stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP All-in-One Stop a print job Print Use the photo features Print photos Print 10 x 15 cm 4 x 6 inch photosTo print one or more 10 x 15 cm 4 x 6 inch photos To print an enlargement of a photo Print enlargements To print photos Edit photos using your computerSave photos to your computer Print photos from the HP Photosmart Software Share photos with friends and relatives To edit photosTo share photos Photos Use the copy features Make a copyChange copy speed or quality Make a borderless copy of a photo Make multiple copies of the same original To resize a document from the control panel Resize an original to fit onto letter or A4 paperTo make a borderless copy of a photo from the control panel Press Start Copy Color To stop copying Stop copying Scan an image or document Use the scan features Edit a scanned image Edit a scanned documentTo scan to a computer To stop scanning Stop scanning Scan To clean the glass Clean the HP All-in-OneClean the exterior Clean the glass Clean the lid backing To clean the lid backingPrint a self-test report To print a self-test report Work with print cartridges Handle the print cartridges Printer Toolbox appears Click the Estimated Ink Level tab Check the estimated ink levelsReplace the print cartridges To check the ink levels from the HP Photosmart Software To replace the print cartridges Maintain the HP All-in-One Use the print cartridge protector Use a photo print cartridge Align the print cartridges To align newly installed print cartridges Clean the print cartridges To clean the print cartridge contacts Clean the print cartridge contacts Clean the area around the ink nozzles To clean the area around the ink nozzles Surface Remedy Remove ink from your skin and clothing Click the Estimated Ink Levels tab Shop for printing suppliesOrder paper or other media Order print cartridges Number for ordering Order other supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on print cartridges Information on paper Clear paper jams To clear a paper jam from the rear doorTo clear a paper jam from the front door To troubleshoot print cartridges Troubleshoot print cartridges To check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Device Services tab Click Clean the Print Cartridges To replace the print cartridges Troubleshooting Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP All-in-One will not turn on Solution Software installation troubleshooting To start the installation from a Windows computer Minimum system checks screen appearsRed X appears on the USB connect prompt Received a message that an unknown error has occurred Solution To retry the plug and play Uninstall and reinstall the software Some of the buttons are missing in the HP Solution CenterRegistration screen does not appear To uninstall from a Windows computer, method Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearing Printout has a horizontal band of distortion near the bottom Text edges are jagged Printouts or copies have horizontal streaks or lines Colors run into each other on the printout Printouts or copies are faded or have dull colors Load paper on Printouts or copies seem blurry or fuzzy Choose papers for printing and copying on Printouts or copies are slanted or skewed Printouts or copies have vertical streaks Print troubleshooting Paper is not picked up from the input trayEnvelopes print incorrectly HP All-in-One is not responding Borderless printing produces unexpected results Communication problems over a USB connection on HP All-in-One prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver status Print troubleshooting 107 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settings Blank page came out while printing To preview the print layout Print troubleshooting 111 Memory card troubleshooting My memory card no longer works in my digital cameraHP All-in-One does not read the memory card To install the HP Photosmart Software Photo light next to the memory card slots is blinkingPhotos on the memory card do not transfer to my computer Nothing happens when I try to copy Copy troubleshooting Parts of the original do not appear or are cut off Resize to Fit is not working as expected Resize an original to fit onto letter or A4 paper on Image is cropped when I make a borderless copy Borderless copy has white space around the edges Printout is blank Scan troubleshooting Scan haltsScan fails Scanned image has incorrect page layout Scan fails because of insufficient computer memoryScanned image is blank Scanned image is incorrectly cropped Scanned image shows dotted lines instead of text Text format is incorrectText is incorrect or missing Firmware revision mismatch ErrorsScan feature does not work Device messages Scanner failure Mechanism errorFile messages Memory is full File not found Error reading or writing the fileUnreadable files. NN files could not be read Photos not found File corrupted General user messagesInvalid file name Supported file types for the HP All-in-One Memory card error Cannot cropDisconnected Card is inserted incorrectly Card access errorOut of disk space Use only one card at a time Paper messages Card is damagedPaper upside down Out of paper Paper orientation errorCannot load paper from input tray Ink is drying HP All-in-One not found Power and connection messagesPaper mismatch Wrong paper width Communication test failed Two-way communication lost Improper shutdown Print cartridge messages Low on inkNeed alignment or alignment failed Troubleshooting Align the print cartridges on Wrong pen in slot Warranty HP warranty and support Phone support period Placing a call HP support by phone After the phone support period Additional warranty options HP Quick Exchange Service Japan Pack the HP All-in-One To pack the HP All-in-One HP warranty and support Technical information Energy consumption Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση FCC statement Regulatory model identification number Regulatory notices 147 Technical information Index Symbols/Numerics 150 151 152