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20AQ004JUS, 20AQ006HUS
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20AQ004JUS
20AQ006HUS
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Troubleshooting
Specs
Install
FAQ
Error codes
Bluetooth
Beep and Alarm
Password
Errors without messages
Status indicators
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Contents
User Guide
Second Edition September Copyright Lenovo
Safety, Warranty, and Setup Guide Regulatory Notice
Contents
Replacing devices
Iii
Appendix B. Weee and recycling statements
Iv User Guide
Protect the cables from being damaged
Read this first
Protect yourself from the heat that your computer generates
Prevent your computer from getting wet
Carry your computer carefully
Important safety information
Protect your computer and data when moving it
Handle your computer gently
Vii
Safety guidelines
Service and upgrades
Conditions that require immediate action
Power cords and power adapters
Extension cords and related devices
Power supply statement
Plugs and outlets
Rechargeable battery notice
General battery notice
External devices
Heat and product ventilation
Electrical current safety information
Liquid crystal display LCD notice
Using headphones or earphones
Xiii
Additional safety information
Camera on some models
Locating computer controls, connectors, and indicators
Product overview
Front view
NFC logo on some models
Power button
Microphones
Fingerprint reader on some models
SIM card tray on some models
Audio connector
USB 3.0 connector
Right-side view
Video Graphics Array VGA connector
Ethernet connector
Security-lock slot
Left-side view
Power connector
Mini DisplayPort connector
Always On USB connector
Smart card slot on some models
External battery pack
Docking station connector on some models
Bottom view
Speakers
Emergency reset hole
Keyboard drainage holes
Status indicators
Machine type and model information
Locating important product information
FCC ID and IC Certification information
Certificate of Authenticity information
Memory
Features
Genuine Microsoft label
Microprocessor
Display
GPS and wireless features
Security feature
Storage device
Operating environment
Specifications
Program Icon name
Accessing Lenovo programs on the Windows 7 operating system
Accessing Lenovo programs from Control Panel
Lenovo programs
Program Control Panel section Green text in Control Panel
Accessing Lenovo programs on the Windows 8 operating system
Lenovo program overview
Password Manager
Lenovo Mobile Access
Lenovo Settings
Lenovo Solution Center
System Update
Rescue and Recovery
Can I get my user guide in another language?
Using your computer
Frequently asked questions
Registering your computer
How do I give presentations or attach an external monitor?
How do I get connected in different locations?
Using the multi-touch screen
To view the recently used applications
Tasks Touch gestures touch models only Mouse actions
Function keys and key combinations
Special keys
Windows key
Using the ThinkPad pointing device
Click Hardware and Sound Mouse ThinkPad
Using the TrackPoint pointing stick
Using the multi-touch trackpad
Customizing the ThinkPad pointing device
Checking the battery status
Power management
Replacing the cap
Tips for using the ac power adapter
Using the ac power adapter
Click the Global Power Settings tab
Connecting the ac power adapter
Screen blank mode for Windows 7 only
Maximizing the battery life
Managing the battery power
Power-saving modes
Wireless off
Handling the battery
Hibernation mode
Click Administrative Tools
Connecting to the network
For Windows
Wireless connections
Using the wireless LAN connection
Ethernet connections
Access Connections icon status
Tips for using the wireless LAN feature
Checking the wireless LAN connection status
Access Connections gauge status
Tips for using the wireless WAN feature
Using the wireless WAN connection
Checking the wireless WAN connection status
Presentations and multimedia
Changing display settings
Using the Bluetooth connection
Using the NFC connection
Using an external monitor
Connecting a projector or an external monitor
Considerations for connecting an external monitor
Using a DVI monitor
Select Multiple Displays
Using the Duplicate or Extend desktop function
Setting up a presentation
Using dual displays
Using the mini DisplayPort connector
Considerations for using the Extend desktop function
Using audio features
Inserting a flash media card
Using the camera
Using a flash media card
Configuring camera settings
Removing a flash media card
Click Hardware and Sound
User Guide
You and your computer
Accessibility and comfort
Ergonomic information
Comfort
Accessibility information
Screen-reader technologies
Traveling with your computer
Travel tips
Assistive technologies
Travel accessories
Setting, changing, or removing a power-on password
Using passwords
Typing passwords
Power-on password
Supervisor password
Setting, changing, or removing a supervisor password
Hard disk passwords
User hard disk password
Setting a hard disk password
Master hard disk password
Changing or removing a hard disk password
Hard disk security
Tips on using the hard disk passwords
Using Windows BitLocker Drive Encryption
Setting the security chip
Setting the security chip
Tips on using the security chip
Using the fingerprint reader
Enrolling your fingerprints
Swiping your finger over the fingerprint reader
Setting the fingerprint reader
Indicator behavior of the fingerprint reader
Indicator behavior Description
Maintaining the fingerprint reader
Protecting data against viruses
Using firewalls
User Guide
Creating recovery media
Recovery overview
Recovery overview for the Windows 7 operating system
Creating and using recovery media
Using recovery media
Performing backup and recovery operations
Performing a backup operation
Rescue files from your hard disk drive or from a backup
Using the Rescue and Recovery workspace
Performing a recovery operation
Click the Restore your system from a backup icon
Using a rescue medium
Creating and using a rescue medium
Creating a rescue medium
Reinstalling preinstalled programs
Reinstalling preinstalled programs and device drivers
Reinstalling preinstalled device drivers
Refreshing your computer
Solving recovery problems
Recovery overview for the Windows 8 operating system
Resetting your computer to the factory default settings
Recovering your operating system if Windows 8 fails to start
Using the advanced startup options
Using recovery media
Static electricity prevention
Disabling the built-in battery
Go to Config Power Disable Built-in Battery
Replacing devices
Installing or replacing the SIM card
Replacing the external battery pack
User Guide
Replacing the base cover assembly
Replacing the hard disk drive or solid-state drive
Replacing devices
Replacing a memory module
Replacing the wireless LAN card
User Guide
Replacing devices
Replacing the wireless WAN card
Replacing devices
User Guide
Replacing the keyboard
User Guide
Replacing devices
User Guide
Replacing devices
User Guide
Replacing the RTC battery
User Guide
Finding ThinkPad options
Enhancing your computer
ThinkPad docking stations
Front view
ThinkPad Basic Dock
Rear view
ThinkPad Pro Dock
Rear view
ThinkPad Ultra Dock
Attaching a ThinkPad docking station
Detaching a ThinkPad docking station
Connecting external displays to a docking station
Security features
User Guide
Installing a new operating system
Advanced configuration
Installing the Windows 7 operating system
Country or region Code
Installing the Windows 8 operating system
Using the ThinkPad Setup program
Installing device drivers
AC only
Config menu
Main menu
Menu item Submenu item Value Comments Network
First
For Legacy Only boot Enabled
Disabled
Menu item Submenu item Value Comments
ThinkPad LCD
Menu item Submenu item Value Comments Auto
Keyboard/Mouse
Display
Maximum Performance
Power
Battery Optimized Always
Battery Optimized
Hours
Beep and Alarm
Intel AMT
VT100+
Menu item Submenu item Value Comments Password
Date and Time menu
Security menu
Normal
Fingerprint
External
Internal
Security Chip
Bios ROM String Reporting Windows 7 or
Smbios Reporting Smbios data
Uefi Bios Update
Virtualization
Port Access
Access
Menu item Submenu item Value Comments Memory Protection
Startup menu
UEFI/Legacy Boot Priority
Menu item Value Comments Boot
Network Boot
UEFI/Legacy Boot Both
Using system management
Updating the Uefi Bios
Restart menu
Wake on LAN
Setting management features
Preboot eXecution Environment
Desktop Management Interface
Defining a Network Boot sequence
Enabling or disabling the Wake on LAN feature
Checking the requirements for flash updates
User Guide
General tips for preventing problems
Preventing problems
117
Making sure device drivers are current
Getting the latest drivers using System Update
Getting the latest drivers from the Web site
Carry your computer properly
Be careful about where and how you work
Taking care of your computer
Be gentle with your computer
Register your computer Be sure not to modify your computer
Cleaning the cover of your computer
Take care in setting passwords
Taking care of the fingerprint reader
Cleaning your computer display
Cleaning your computer keyboard
User Guide
Computer stops responding
Troubleshooting computer problems
Diagnosing problems
Troubleshooting
Spills on the keyboard
Error messages
If you spill something on your computer
Errors without messages
Problem Solution
Beep errors
Networking problems
Memory module problems
Ethernet problems
Solution
Wireless LAN problem
Wireless WAN problem
Bluetooth problems
Click Keyboard
Problems with the keyboard and other pointing devices
TrackPoint pointing device problems
Keyboard problems
Computer screen problems
Problems with the display and multimedia devices
External monitor problems
Click the Realtek HD Manager icon
Audio problems
Open Control Panel Click Hardware and Sound
Double-clickSound, video and game controllers
Battery and power problems
Fingerprint reader problems
Battery problems
Power problems
An ac power adapter problem
Boot problems
Power button problem
Sleep and hibernation problems
Hard disk drive problems
Problems with drives and other storage devices
Solid-state drive problem
Docking station problem
Software problem
Problems with ports and connectors
USB problem
User Guide
Getting support
Getting help and service
Before you contact Lenovo
Lenovo Support Web site
Using diagnostic programs
Calling Lenovo
Telephone numbers
Purchasing additional services
User Guide
143
Wireless related information
Wireless interoperability
Appendix A. Regulatory Information
Usage environment and your health
Locations of the UltraConnect wireless antennas
Federal Communications Commission Declaration of Conformity
Locating wireless regulatory notices
Export classification notice
Electronic emission notices
German Class B compliance statement
Appendix A. Regulatory Information
User Guide
149
Appendix B. Weee and recycling statements
Important Weee information
Recycling information for Japan
Battery recycling information for Taiwan
Battery recycling information for Brazil
Disposing of Lenovo computer components
Battery recycling information for the European Union
User Guide
153
European Union RoHS
China RoHS India RoHS
Turkish RoHS
Ukraine RoHS
Appendix D. Energy Star model information
Power plan Energy Saver settings when plugged into ac power
155
Click OK
157
Appendix E. Notices
Trademarks
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