123 | Lexmark 34TT001, 34TT027, X748x, X746de, X746x, X748DE

Maintaining the printer

247

Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open for more than 10 minutes.

2Pull the specified photoconductor up, and then slide it to the right to remove it from the printer.

2

1

3Unpack the replacement photoconductor.

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Image 247

Lexmark 34TT001, 34TT027, X748x, X746de, X746x, X748DE manual 123

Contents

April Users Guide Contents 104 Securing the printer ScanningUnderstanding the printer menus Saving money and the environment Managing the printer 251 Troubleshooting 270Clearing jams 253 Index Power consumption Safety information Safety information Safety information Site at http//support.lexmark.com Learning about the printerFinding information about the printer Learning about the printer Other countries and regions-See the printed Selecting a location for the printer Printer configurations Learning about the printer You can use the ADF or the scanner glass to scan documents Using the ADFUsing the scanner glass Understanding the ADF and scanner glass Use Using the printer control panel Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttons Other touch-screen buttons Showing or hiding icons on the home screen Setting up and using the home screen applicationsAccessing the Embedded Web Server Setting up and using the home screen applications Setting up Scan to Network Setting up Forms and FavoritesActivating the home screen applications Understanding WS‑Scan Setting up My MFP Importing a configuration from a file Exporting and importing a configurationSetting up Remote Operator Panel Exporting a configuration to a file Click Configure Import Available internal options Additional printer setupInstalling internal options Additional printer setup Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware options Installing optional drawers Turn the printer back on Attaching cables Fax port For Macintosh users Setting up the printer softwareInstalling the printer software For Windows users For Macintosh users Using the InternetUpdating available options in the printer driver For Windows users Installing the printer on a wireless network Windows Preparing to set up the printer on a wireless networkNetworking Insert the Software and Documentation CD Prepare to configure the printer Installing the printer on a wireless network MacintoshReports Network Setup Page or Enter the printer information Configure the printer for wireless accessConfigure your computer to use the printer wirelessly Access the AirPort options From the Printer List, click Add Installing the printer on a wired networkClick Default Browser tab More Printers From the Finder, navigate to Applications Utilities Select Ethernet connection, and then click Continue Mac OS X version Add the printer For IP printing Click Properties Ports tab Click the Default Browser tab More Printers Setting up serial printing Click Continue Click Advanced Options Custom InstallClick Properties Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setup Loading the standard or optional 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page One ‑sided printing Two ‑sided Duplex printing Loading the optional 550‑sheet special media tray Width guide Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Loading the multipurpose feeder Width guide release tab Page Linking trays Click Settings Paper MenuLinking and unlinking trays Unlinking trays Creating a custom name for a paper type Configuring a custom nameSettings Paper Menu Custom Name type a name Submit Click Settings Paper Menu Custom Names Click Settings Paper Menu Custom Types Paper and specialty media guidelines Paper characteristicsPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paper Using recycled paper and other office papers Unacceptable paper examples Storing paper Supported paper sizes Supported paper sizes, types, and weights Statement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weights Printing a document PrintingPrinting forms Printing a document Using the printer control panel Adjusting toner darknessUsing Max Speed and Max Yield Using the Embedded Web Server Printing from a mobile device Printing from a flash drivePrinting from a flash drive Flash drive File type Supported flash drives and file types Security Confidential Print Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobs Printing a font sample list Tips on using letterheadPrinting information pages Printing on specialty media Tips on using envelopes Tips on using transparenciesPage Double‑click Print Center or Printer Setup Utility Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computer Making a quick copy Copying using the ADFCo p y in g Making copies Copying on transparencies Copying using the scanner glassCopying film photos Copying on specialty media Copying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying in black and white Example 2 Copying on a single paper size Copying different paper sizesCopying on both sides of the paper duplexing Example 1 Copying on mixed paper sizes Reducing or enlarging copies Adjusting copy quality Select one of the following Collating copiesPlacing separator sheets between copies Copy Advanced Options Separator Sheets Creating a custom copy job job build Copying multiple pages onto a single sheetBetween Pages Off Placing the date and time at the top of each Canceling a copy jobCanceling a copy job while the document is in the ADF Placing information on copies Copy to Canceling a copy job while pages are being printedUnderstanding the copy screens and options Copy from Sides Duplex ContentScale Darkness Save As Shortcut This option enables or disables color for the scanned imageColor Advanced Options Getting ready to e-mail Setting up the e-mail functionConfiguring e‑mail settings Mailing Creating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings E-mail/FTP Settings E-mail Settings Mailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Sending an e‑mail using the address book Adding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding e-mail options Canceling an e-mail Mailing 109 Send As Scan Preview SetupMailing 110 Getting the printer ready to fax FaxingFaxing 111 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setup Connecting to a DSL service Connecting to an analog telephone line Connecting to a distinctive ring service Connecting to a PBX or Isdn system Country/Region Connecting to an adapter for your country or regionSetting the outgoing fax or station name and number Settings Fax Settings Analog Fax Settings Distinctive Rings Configuring the printer to observe daylight saving time Setting the date and timeClick Security Set Date and Time Sending a fax Sending a fax using the printer control panelClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcuts Sending a fax using shortcuts Sending a fax using the computer Sending a fax using the address book Customizing fax settingsChanging the fax resolution Viewing a fax log Click Settings Reports Fax Job Log or Fax Call LogMaking a fax lighter or darker Sending a fax at a scheduled time Understanding fax options Canceling an outgoing fax This option enables or disables color in faxing Holding faxes Delayed SendClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding and forwarding faxes Fax ‑mail Click Settings Fax SettingsForwarding a fax Print Print and Forward Scanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning Click FTP Shortcut Setup Creating an FTP shortcut using the touch screenScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut number Original Size Using the FTP optionsScanning to an FTP address using the address book File Name Color ResolutionSetup Content Scanning 129 Scanning to a computer or flash driveScanning to a computer Advanced Options Scanning to a flash drive Using the ScanBack Utility Using the scan profile options Darkness Menus list Understanding the printer menusUnderstanding the printer menus 133 Understanding the printer menus 134 Supplies menu Understanding the printer menus 135 Understanding the printer menus 136 Default Source menuPaper menu Paper Size/Type menu Tray x Type Understanding the printer menus 137MP Feeder Size MP Feeder Type Understanding the printer menus 138Manual Paper Size Understanding the printer menus 139 Configure MP menu Substitute Size menu Paper Weight menuUnderstanding the printer menus 140 Understanding the printer menus 141 Understanding the printer menus 142 Paper Loading menu Understanding the printer menus 143 Custom Types menu Understanding the printer menus 144 Universal Setup menuCustom Scan Sizes menu Custom Names menu Reports menu Reports menuUnderstanding the printer menus 145 Understanding the printer menus 146 Network/Ports menuActive NIC menu Standard Network or Network x menus Understanding the printer menus 147 Understanding the printer menus 148 To access the menu, navigate to any of the followingNetwork Card menu TCP/IP menu Understanding the printer menus 149 IPv6 menu Wireless menuUnderstanding the printer menus 150 Understanding the printer menus 151 AppleTalk menu Understanding the printer menus 152 Standard USB menuUSB Buffer ENA Netmask Parallel x menuUnderstanding the printer menus 153 ENA Address Parallel Buffer Understanding the printer menus 154Advanced Status Protocol Parallel ModeSerial x menu Understanding the printer menus 155 Serial Buffer Understanding the printer menus 156 Data Bits Understanding the printer menus 157Robust XON Baud Understanding the printer menus 158 Smtp Setup menu Security menu Edit Security Setups menuUnderstanding the printer menus 159 Understanding the printer menus 160 Miscellaneous Security Settings menu Disk Wiping menu Confidential Print menuUnderstanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Security Audit Log menu Understanding the printer menus 164 Configure Log Understanding the printer menus 165 Set Date and Time menu General Settings menu Settings menuUnderstanding the printer menus 166 Run Initial setup Quiet ModeUnderstanding the printer menus 167 Scan to PC Port Range Understanding the printer menus 168Keyboard Paper Sizes Displayed Information Understanding the printer menus 169 Time Format Understanding the printer menus 170Home screen customization Date Format Understanding the printer menus 171 Contact Name AlarmsTimeouts Understanding the printer menus 172 Understanding the printer menus 173 Print Recovery Understanding the printer menus 174 Copy Settings menu Understanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 178 Understanding the printer menus 179 General Fax Settings Fax Cover Fax Send SettingsResolution Understanding the printer menus 180 Dial Prefix Understanding the printer menus 181Dialing Prefix Rules Understanding the printer menus 182 Faxes Enable Color Fax ScansUnderstanding the printer menus 183 Auto Convert Color Faxes to Mono Understanding the printer menus 184 Fax Receive Settings Understanding the printer menus 185 Fax Log Settings Answer On Speaker SettingsUnderstanding the printer menus 186 Understanding the printer menus 187 Fax Mode Fax Server Setup menuFax Server Setup Settings Fax Settings Fax Server Setup Understanding the printer menus 188 ‑mail Settings menu Format Understanding the printer menus 189 Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 FTP Settings menuUse cc/bcc Understanding the printer menus 194 Base File Name Understanding the printer menus 195Log Output Bin FTP bit Depth Understanding the printer menus 196 Flash Drive menu Scan SettingsUnderstanding the printer menus 197 Understanding the printer menus 198 Scan Bit Depth Understanding the printer menus 199File Name Duplex Binding Print SettingsUnderstanding the printer menus 200 Copies Paper Saver Ordering Understanding the printer menus 201Paper Saver Orientation Paper Saver Border Setup menu Print SettingsUnderstanding the printer menus 202 Print All Order Understanding the printer menus 203Download Target Resource Save Understanding the printer menus 204 Finishing menuSeparator Source Understanding the printer menus 205 Print ModeQuality menu Quality menu items and descriptions Understanding the printer menus 206 Color Samples Understanding the printer menus 207Manual Color Understanding the printer menus 208 Job Accounting menu Understanding the printer menus 209 Understanding the printer menus 210 Utilities menu PostScript menu XPS menuUnderstanding the printer menus 211 Understanding the printer menus 212 PCL Emul menu Tray Renumber Understanding the printer menus 213 Understanding the printer menus 214 Html menu Understanding the printer menus 215 Image menu Understanding the printer menus 216 Help menu Conserving supplies Using recycled paperSaving money and the environment Saving paper and toner Avoid paper jams Using Eco‑ModeSaving energy Reducing printer noise Saving money and the environment 219 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep Mode Click Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button Settings Recycling Restoring factory default settingsSettings General Settings Screen Brightness Settings General Settings Factory Defaults Restore Now Returning Lexmark cartridges for reuse or recycling Recycling Lexmark packagingSaving money and the environment 222 Securing the printer 223 Securing the printerLocking the system board Statement of Volatility Securing the printer 224 Erasing volatile memoryErasing non‑volatile memory Disposing of a printer hard disk Erasing printer hard disk memory Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web Server Touch Disk Encryption Enable Click Settings Security Disk Encryption Securing the printer 227 Finding printer security information Maintaining the printer Cleaning the printer partsCleaning the interior of the printer Cleaning the exterior of the printer Cleaning the ADF parts Cleaning the scanner glassMaintaining the printer 229 Page Page Cleaning the printhead lenses Page From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClick Device Status More Details Recommended toner cartridges and part numbers Ordering parts and suppliesOrdering a toner cartridge Ordering a fuser or a transfer module Recommended part numbers Ordering ADF replacement partsOrdering a waste toner bottle Ordering a photoconductor Replacing a toner cartridge Using genuine Lexmark parts and suppliesReplacing parts and supplies Storing suppliesPage Replacing the ADF parts Maintaining the printer 240 Replacing the pick roller assembly Maintaining the printer 241 Replacing the separator pad Maintaining the printer 242 Replacing the pick pad Replacing the air filter Page Maintaining the printer 245 Replacing the waste toner bottle Replacing a photoconductor 123 Page Moving the printer Resetting the maintenance counterWhen a replace or low message does not appear When a replace or low message appears Shipping the printer Moving the printer to another location Checking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerPage Page 29y.xx Understanding jam numbers and locations230 250 Paper jam in the toner cartridge area Paper jamsClearing jams 255 Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 261 Paper jam in the fuser areaPage Page Page Clearing jams 265 Paper jam inside the printer top access cover Clearing jams 266 24x paper jamPaper jam in Tray Paper jam in one of the optional trays 29y.xx paper jams Paper jamPage Page Understanding printer messages TroubleshootingSolving basic printer problems Adjusting color Change paper source to paper type paper size Close top access coverDisk full, scan job canceled Change paper source to custom string Fax Station Name not set up Disk problemError reading USB drive. Remove USB Fax partition inoperative. Contact system administrator Load paper source with custom type name Fax Station Number not set upInstall Tray Insert Tray Load Manual Feeder with custom string Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom type name Memory full, cannot print faxes No analog phone line connected to modem, fax is disabledRestore held jobs? Load Manual Feeder with paper type paper size Scanner ADF Cover Open Smtp server not set up. Contact system administratorSome held jobs were not restored Weblink server not set up. Contact system administrator Incorrect paper size, open src Insufficient memory to support Resource Save featureXx Missing or defective color cartridge Xx color cartridge part number unsupported by device Memory full Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deleted Unformatted flash detected Network x software errorSerial option x error Standard network software error USB port x disabled Parallel port x disabledSerial port x disabled Standard USB port disabled Incompatible tray Too many disks installedToo many flash options installed Too many trays attached Xx Fuser life warning Disk fullUnformatted disk Xx Fuser near life warning Xx Transfer module life warning Xx Waste toner bottle missingXx Waste toner bottle nearly full Xx Replace transfer module Xx Color cartridge critically low Xx Color photoconductor lowXx Replace color photoconductor Replace color cartridge Paper missing Order a replacement for the specified print cartridgeXx color cartridge nearly low Xx Color cartridge very low Error message about reading USB drive appears Solving printing problemsScanner disabled by admin Emulation error, load emulation option Confidential and other held jobs do not print Printing slows down Print job takes longer than expected Large jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not work Scanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respond Make Sure to USE the Appropriate Copy Settings Clear ANY Error MessagesClean the Scanner Glass Adjust the Toner Darkness of the Copy Check the Paper Size Setting Check the Document PlacementPartial document or photo copies Scanning takes too long or freezes the computer Solving scanner problemsChecking an unresponsive scanner Scan was not successful Scanner Glass MAY be Dirty Adjust the Scan ResolutionPartial document or photo scans Cannot scan from a computer Cannot send or receive a fax Solving fax problemsFax and e-mail functions are not set up Caller ID is not shown Check for a Dial Tone Review this Digital Phone Service ChecklistTemporarily Disable Call Waiting Check the Telephone Wall Jack Can receive but not send faxes Can send but not receive faxes An application error has occurred Solving home screen applications problemsReceived fax has poor print quality Adjust the Scan Settings Forms and Favorites troubleshootingForms are not available or are not working Network destination stopped working or is invalid Troubleshooting 300 Printer cannot scan to the selected destination Scan to Network troubleshootingTroubleshooting 301 Application icon is missing from the home screen Forgot the password to My MFP My MFP troubleshootingError reading USB drive Nothing happens when USB drive is inserted Check to see if the Option is Connected to the Printer Solving option problemsPaper tray problems Reset the Printer Cannot detect printer hard disk Sheet drawer problemsMemory card Cannot detect flash memory card Internal print server does not operate correctly Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Jammed pages are not reprinted Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is cleared Fine horizontal lines appear on color pages Solving print quality problemsCharacters have jagged or uneven edges Clipped images Toner Cartridge MAY be Worn or Defective Check the Toner Darkness SettingGray background Incorrect margins Paper curl Make Sure the Fuser is not Defective Troubleshooting 310Print irregularities Replace the worn or defective toner cartridge Print is too light Troubleshooting 311Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too dark Make Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 312 Try one or more of the following Replace the Print or Toner Cartridge Troubleshooting 313Printer is printing blank pages Repeating defects appear on prints Make Sure the Photoconductor is not Defective Shadow images appear on printsReplace the Photoconductor Replace the Fuser Clean the exterior of the printer Troubleshooting 315Skewed print Check the Paper Type Solid color pagesBlack or white streaks appear on transparencies or paper Ensure That the Fill Pattern is Correct Clear the Paper Path around the Toner Cartridge Streaked horizontal lines appear on printsMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or Feeder Make Sure the Transfer Module is not Worn or Defective Streaked vertical lines appear on printsToner fog or background shading appears on Make Sure There is no Toner in the Paper Path Make Sure the Printer has Recalibrated Recently Check the Paper Texture SettingToner rubs off Make Sure the Fuser is not Worn or Defective Transparency print quality is poor Solving color quality problemsFAQ about color printing Toner specks How is color specified in a document to be printed? Troubleshooting 321Printed page appears tinted. Can I adjust the color? What is manual color correction? What are detailed Color Samples and how do I access them? Troubleshooting 322Manual Color menu Embedded Web Server does not open Click Configuration Color Samples Detailed OptionsContacting customer support Edition notice Product informationLexmark International, Inc All rights reserved 325 Trademarks 326 Modular component notice Noise emission levels Temperature information327 328 Static sensitivity noticeLaser notice Laser advisory label Product power consumption Power consumption329 Radio interference notice European Community EC directives conformityIndustry Canada compliance statement Regulatory notices for telecommunication terminal equipment Avis de conformité aux normes de l’industrie du Canada331 332 South Africa telecommunications notice 333 Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der Schweiz Industry Canada Canada Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiation Industry Canada Canada Taiwan NCC RF notice statement335 336 337 Statement of Limited Warranty 338 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY 339 Extent of limited warrantyLimitation of liability Additional rights Numerics IndexIndex 340 Page Page FTP Page Page Page Page Page Page Index 350 XPS menu