Manuals / Lexmark / Computer Equipment / Printer

Lexmark X748DE, 34TT027, 34TT001 Managing the printer 251, Clearing jams 253, Troubleshooting 270

Models: 34TT001 X748x X746de X746x 34TT027 X748DE

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Contents	5
Ordering parts and supplies	235
Using genuine Lexmark parts and supplies	237
Storing supplies	237
Replacing parts and supplies	237
Resetting the maintenance counter	249
Moving the printer	249
Managing the printer	251
Finding advanced networking and administrator information	251
Checking the virtual display	251
Viewing reports	251
Setting up e‑mail alerts	251
Clearing jams	253
Avoiding jams	253
Understanding jam numbers and locations	254
200–201 paper jams	255
202–203 paper jams	260
24x paper jam	266
250 paper jam	267
29y.xx paper jams	267
Troubleshooting	270
Solving basic printer problems	270
Understanding printer messages	270
Solving printing problems	286
Solving copy problems	290
Solving scanner problems	293
Solving fax problems	295
Solving home screen applications problems	298
Solving option problems	303
Solving paper feed problems	306
Solving print quality problems	307
Solving color quality problems	320
Embedded Web Server does not open	323
Contacting customer support	323

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Lexmark X748DE, 34TT027, 34TT001, X748x, X746de, X746x manual Managing the printer 251, Clearing jams 253, Troubleshooting 270

Contents

April Users GuideContents 104 Understanding the printer menus ScanningSaving money and the environment Securing the printerClearing jams 253 Troubleshooting 270Managing the printer 251 Index Power consumptionSafety information Safety informationSafety information Finding information about the printer Learning about the printerLearning about the printer Site at http//support.lexmark.comOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Learning about the printer Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documentsUse Using the printer control panelLearning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttonsOther touch-screen buttons Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screenActivating the home screen applications Setting up Forms and FavoritesSetting up Scan to Network Understanding WS‑Scan Setting up My MFPSetting up Remote Operator Panel Exporting and importing a configurationExporting a configuration to a file Importing a configuration from a fileClick Configure Import Installing internal options Additional printer setupAdditional printer setup Available internal optionsAccessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional drawers Turn the printer back on Attaching cablesFax port Installing the printer software Setting up the printer softwareFor Windows users For Macintosh usersUpdating available options in the printer driver Using the InternetFor Windows users For Macintosh usersNetworking Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows Insert the Software and Documentation CD Reports Network Setup Page or Installing the printer on a wireless network MacintoshPrepare to configure the printer Configure your computer to use the printer wirelessly Configure the printer for wireless accessAccess the AirPort options Enter the printer informationClick Default Browser tab More Printers Installing the printer on a wired networkFrom the Finder, navigate to Applications Utilities From the Printer List, click AddSelect Ethernet connection, and then click Continue Mac OS X version Add the printer For IP printing Click Properties Ports tabClick the Default Browser tab More Printers Setting up serial printingClick Properties Click Advanced Options Custom InstallClick Continue Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Loading the optional 550‑sheet special media tray Width guide Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Loading the multipurpose feeder Width guide release tab Page Linking and unlinking trays Click Settings Paper MenuUnlinking trays Linking traysSettings Paper Menu Custom Name type a name Submit Configuring a custom nameClick Settings Paper Menu Custom Names Creating a custom name for a paper typeClick Settings Paper Menu Custom Types Paper guidelines Paper characteristicsPaper and specialty media guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Unacceptable paper examples Storing paperSupported paper sizes Supported paper sizes, types, and weightsStatement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weightsPrinting forms PrintingPrinting a document Printing a documentUsing Max Speed and Max Yield Adjusting toner darknessUsing the Embedded Web Server Using the printer control panelPrinting from a flash drive Printing from a flash drivePrinting from a mobile device Flash drive File type Supported flash drives and file typesStoring print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Security Confidential PrintPrinting information pages Tips on using letterheadPrinting on specialty media Printing a font sample listTips on using envelopes Tips on using transparenciesPage Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Double‑click Print Center or Printer Setup UtilityCo p y in g Copying using the ADFMaking copies Making a quick copyCopying film photos Copying using the scanner glassCopying on specialty media Copying on transparenciesMaking copies using paper from a selected tray Customizing copy settingsCopying in black and white Copying to a different sizeCopying on both sides of the paper duplexing Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper sizeReducing or enlarging copies Adjusting copy qualityPlacing separator sheets between copies Collating copiesCopy Advanced Options Separator Sheets Select one of the followingBetween Pages Off Copying multiple pages onto a single sheetCreating a custom copy job job build Canceling a copy job while the document is in the ADF Canceling a copy jobPlacing information on copies Placing the date and time at the top of eachUnderstanding the copy screens and options Canceling a copy job while pages are being printedCopy from Copy toScale ContentDarkness Sides DuplexColor This option enables or disables color for the scanned imageAdvanced Options Save As ShortcutConfiguring e‑mail settings Setting up the e-mail functionMailing Getting ready to e-mailCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelSending an e‑mail using the address book Mailing a documentChanging the output file type Customizing e-mail settingsAdding e-mail subject and message information Understanding e-mail options Canceling an e-mailMailing 109 Send AsMailing 110 SetupScan Preview Faxing 111 FaxingGetting the printer ready to fax Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupConnecting to a DSL service Connecting to an analog telephone lineConnecting to a distinctive ring service Connecting to a PBX or Isdn systemSetting the outgoing fax or station name and number Connecting to an adapter for your country or regionSettings Fax Settings Analog Fax Settings Distinctive Rings Country/RegionClick Security Set Date and Time Setting the date and timeConfiguring the printer to observe daylight saving time Click Settings Manage Shortcuts Fax Shortcut Setup Sending a fax using the printer control panelCreating shortcuts Sending a faxSending a fax using shortcuts Sending a fax using the computerChanging the fax resolution Customizing fax settingsSending a fax using the address book Making a fax lighter or darker Click Settings Reports Fax Job Log or Fax Call LogSending a fax at a scheduled time Viewing a fax logUnderstanding fax options Canceling an outgoing faxThis option enables or disables color in faxing Click Settings Fax Settings Analog Fax Setup Holding Faxes Delayed SendHolding and forwarding faxes Holding faxesForwarding a fax Click Settings Fax SettingsPrint Print and Forward Fax ‑mailCreating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressScanning to an FTP address using the printer control panel Creating an FTP shortcut using the touch screenScanning to an FTP address using a shortcut number Click FTP Shortcut SetupScanning to an FTP address using the address book Using the FTP optionsFile Name Original SizeSetup ResolutionContent ColorScanning to a computer Scanning to a computer or flash driveAdvanced Options Scanning 129Scanning to a flash drive Using the ScanBack UtilityUsing the scan profile options Darkness Understanding the printer menus 133 Understanding the printer menusMenus list Understanding the printer menus 134 Supplies menuUnderstanding the printer menus 135 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 136MP Feeder Size Understanding the printer menus 137Tray x Type Manual Paper Size Understanding the printer menus 138MP Feeder Type Understanding the printer menus 139 Configure MP menuUnderstanding the printer menus 140 Paper Weight menuSubstitute Size menu Understanding the printer menus 141 Understanding the printer menus 142 Paper Loading menuUnderstanding the printer menus 143 Custom Types menuCustom Scan Sizes menu Universal Setup menuCustom Names menu Understanding the printer menus 144Understanding the printer menus 145 Reports menuReports menu Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding the printer menus 146Understanding the printer menus 147 Network Card menu To access the menu, navigate to any of the followingTCP/IP menu Understanding the printer menus 148Understanding the printer menus 149 Understanding the printer menus 150 Wireless menuIPv6 menu Understanding the printer menus 151 AppleTalk menuUSB Buffer Standard USB menuUnderstanding the printer menus 152 Understanding the printer menus 153 Parallel x menuENA Address ENA NetmaskAdvanced Status Understanding the printer menus 154Parallel Buffer Serial x menu Parallel ModeUnderstanding the printer menus 155 ProtocolSerial Buffer Understanding the printer menus 156Robust XON Understanding the printer menus 157Baud Data BitsUnderstanding the printer menus 158 Smtp Setup menuUnderstanding the printer menus 159 Edit Security Setups menuSecurity menu Understanding the printer menus 160 Miscellaneous Security Settings menuUnderstanding the printer menus 161 Confidential Print menuDisk Wiping menu Understanding the printer menus 162 Understanding the printer menus 163 Security Audit Log menuUnderstanding the printer menus 164 Configure LogUnderstanding the printer menus 165 Set Date and Time menuUnderstanding the printer menus 166 Settings menuGeneral Settings menu Understanding the printer menus 167 Quiet ModeRun Initial setup Keyboard Understanding the printer menus 168Paper Sizes Scan to PC Port RangeDisplayed Information Understanding the printer menus 169Home screen customization Understanding the printer menus 170Date Format Time FormatUnderstanding the printer menus 171 Timeouts AlarmsUnderstanding the printer menus 172 Contact NameUnderstanding the printer menus 173 Print RecoveryUnderstanding the printer menus 174 Copy Settings menuUnderstanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Fax Settings menuFax Mode Analog Fax Setup menu Understanding the printer menus 179 General Fax SettingsResolution Fax Send SettingsUnderstanding the printer menus 180 Fax CoverDialing Prefix Rules Understanding the printer menus 181Dial Prefix Understanding the printer menus 182 Understanding the printer menus 183 Enable Color Fax ScansAuto Convert Color Faxes to Mono FaxesUnderstanding the printer menus 184 Fax Receive SettingsUnderstanding the printer menus 185 Fax Log SettingsUnderstanding the printer menus 186 Speaker SettingsAnswer On Fax Server Setup Fax Mode Fax Server Setup menuSettings Fax Settings Fax Server Setup Understanding the printer menus 187Understanding the printer menus 188 ‑mail Settings menuFormat Understanding the printer menus 189Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Use cc/bcc FTP Settings menuUnderstanding the printer menus 193 Understanding the printer menus 194 Log Output Bin Understanding the printer menus 195FTP bit Depth Base File NameUnderstanding the printer menus 196 Understanding the printer menus 197 Scan SettingsFlash Drive menu Understanding the printer menus 198 File Name Understanding the printer menus 199Scan Bit Depth Understanding the printer menus 200 Print SettingsCopies Duplex BindingPaper Saver Orientation Understanding the printer menus 201Paper Saver Border Paper Saver OrderingUnderstanding the printer menus 202 Print SettingsSetup menu Download Target Understanding the printer menus 203Resource Save Print All OrderSeparator Source Finishing menuUnderstanding the printer menus 204 Quality menu Print ModeQuality menu items and descriptions Understanding the printer menus 205Understanding the printer menus 206 Manual Color Understanding the printer menus 207Color Samples Understanding the printer menus 208 Job Accounting menuUnderstanding the printer menus 209 Understanding the printer menus 210 Utilities menuUnderstanding the printer menus 211 XPS menuPostScript menu Understanding the printer menus 212 PCL Emul menuTray Renumber Understanding the printer menus 213Understanding the printer menus 214 Html menuUnderstanding the printer menus 215 Image menuUnderstanding the printer menus 216 Help menuSaving money and the environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise Avoid paper jamsClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 219Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General SettingsSettings General Settings Screen Brightness Restoring factory default settingsSettings General Settings Factory Defaults Restore Now RecyclingSaving money and the environment 222 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Locking the system board Securing the printerStatement of Volatility Securing the printer 223Erasing non‑volatile memory Erasing volatile memoryDisposing of a printer hard disk Securing the printer 224Using the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server Erasing printer hard disk memoryTouch Disk Encryption Enable Click Settings Security Disk EncryptionSecuring the printer 227 Finding printer security informationCleaning the interior of the printer Cleaning the printer partsCleaning the exterior of the printer Maintaining the printerMaintaining the printer 229 Cleaning the scanner glassCleaning the ADF parts Page Page Cleaning the printhead lenses Page Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering a toner cartridge Ordering parts and suppliesOrdering a fuser or a transfer module Recommended toner cartridges and part numbersOrdering a waste toner bottle Ordering ADF replacement partsOrdering a photoconductor Recommended part numbersReplacing parts and supplies Using genuine Lexmark parts and suppliesStoring supplies Replacing a toner cartridgePage Replacing the ADF parts Maintaining the printer 240 Replacing the pick roller assemblyMaintaining the printer 241 Replacing the separator padMaintaining the printer 242 Replacing the pick padReplacing the air filter Page Maintaining the printer 245 Replacing the waste toner bottleReplacing a photoconductor 123 Page When a replace or low message does not appear Resetting the maintenance counterWhen a replace or low message appears Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayPage Page 230 Understanding jam numbers and locations250 29y.xxClearing jams 255 Paper jamsPaper jam in the toner cartridge area Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 261 Paper jam in the fuser areaPage Page Page Clearing jams 265 Paper jam inside the printer top access coverPaper jam in Tray 24x paper jamPaper jam in one of the optional trays Clearing jams 26629y.xx paper jams Paper jamPage Page Solving basic printer problems TroubleshootingAdjusting color Understanding printer messagesDisk full, scan job canceled Close top access coverChange paper source to custom string Change paper source to paper type paper sizeError reading USB drive. Remove USB Disk problemFax partition inoperative. Contact system administrator Fax Station Name not set upInstall Tray Fax Station Number not set upInsert Tray Load paper source with custom type nameLoad paper source with paper type paper size Load paper source with paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringRestore held jobs? No analog phone line connected to modem, fax is disabledLoad Manual Feeder with paper type paper size Memory full, cannot print faxesSome held jobs were not restored Smtp server not set up. Contact system administratorWeblink server not set up. Contact system administrator Scanner ADF Cover OpenXx Missing or defective color cartridge Insufficient memory to support Resource Save featureXx color cartridge part number unsupported by device Incorrect paper size, open srcInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Memory fullSerial option x error Network x software errorStandard network software error Unformatted flash detectedSerial port x disabled Parallel port x disabledStandard USB port disabled USB port x disabledToo many flash options installed Too many disks installedToo many trays attached Incompatible trayUnformatted disk Disk fullXx Fuser near life warning Xx Fuser life warningXx Waste toner bottle nearly full Xx Waste toner bottle missingXx Replace transfer module Xx Transfer module life warningXx Replace color photoconductor Xx Color photoconductor lowReplace color cartridge Xx Color cartridge critically lowXx color cartridge nearly low Order a replacement for the specified print cartridgeXx Color cartridge very low Paper missingScanner disabled by admin Solving printing problemsEmulation error, load emulation option Error message about reading USB drive appearsConfidential and other held jobs do not print Printing slows down Print job takes longer than expectedIncorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collateUnexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not closeClean the Scanner Glass Clear ANY Error MessagesAdjust the Toner Darkness of the Copy Make Sure to USE the Appropriate Copy SettingsPartial document or photo copies Check the Document PlacementCheck the Paper Size Setting Checking an unresponsive scanner Solving scanner problemsScan was not successful Scanning takes too long or freezes the computerPartial document or photo scans Adjust the Scan ResolutionCannot scan from a computer Scanner Glass MAY be DirtyFax and e-mail functions are not set up Solving fax problemsCaller ID is not shown Cannot send or receive a faxTemporarily Disable Call Waiting Review this Digital Phone Service ChecklistCheck the Telephone Wall Jack Check for a Dial ToneCan receive but not send faxes Can send but not receive faxesReceived fax has poor print quality Solving home screen applications problemsAn application error has occurred Forms are not available or are not working Forms and Favorites troubleshootingAdjust the Scan Settings Network destination stopped working or is invalid Troubleshooting 300Troubleshooting 301 Scan to Network troubleshootingApplication icon is missing from the home screen Printer cannot scan to the selected destinationError reading USB drive My MFP troubleshootingNothing happens when USB drive is inserted Forgot the password to My MFPPaper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the PrinterMemory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard diskUSB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprintedCharacters have jagged or uneven edges Solving print quality problemsClipped images Fine horizontal lines appear on color pagesGray background Check the Toner Darkness SettingIncorrect margins Toner Cartridge MAY be Worn or DefectivePaper curl Print irregularities Troubleshooting 310Replace the worn or defective toner cartridge Make Sure the Fuser is not DefectiveCheck the DARKNESS, BRIGHTNESS, and Contrast Settings Troubleshooting 311Print is too dark Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 312 Try one or more of the followingPrinter is printing blank pages Troubleshooting 313Repeating defects appear on prints Replace the Print or Toner CartridgeReplace the Photoconductor Shadow images appear on printsReplace the Fuser Make Sure the Photoconductor is not DefectiveSkewed print Troubleshooting 315Clean the exterior of the printer Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper TypeMake Sure the Print Cartridge is not LOW on Toner Streaked horizontal lines appear on printsSelect Another Tray or Feeder Clear the Paper Path around the Toner CartridgeToner fog or background shading appears on Streaked vertical lines appear on printsMake Sure There is no Toner in the Paper Path Make Sure the Transfer Module is not Worn or DefectiveToner rubs off Check the Paper Texture SettingMake Sure the Fuser is not Worn or Defective Make Sure the Printer has Recalibrated RecentlyFAQ about color printing Solving color quality problemsToner specks Transparency print quality is poorPrinted page appears tinted. Can I adjust the color? Troubleshooting 321What is manual color correction? How is color specified in a document to be printed?Manual Color menu Troubleshooting 322What are detailed Color Samples and how do I access them? Contacting customer support Click Configuration Color Samples Detailed OptionsEmbedded Web Server does not open Lexmark International, Inc All rights reserved Product informationEdition notice 325 Trademarks326 Modular component notice327 Temperature informationNoise emission levels Laser notice Static sensitivity noticeLaser advisory label 328329 Power consumptionProduct power consumption Industry Canada compliance statement European Community EC directives conformityRadio interference notice 331 Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment 332 South Africa telecommunications noticeUtilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz 333Uso del prodotto in Svizzera Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada Canada335 Taiwan NCC RF notice statementIndustry Canada Canada 336 337 Statement of Limited WarrantyLimited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 338Limitation of liability Extent of limited warrantyAdditional rights 339Index 340 IndexNumerics Page Page FTP Page Page Page Page Page Page Index 350 XPS menu