Manuals / Lexmark / Computer Equipment / Printer

Lexmark X746de, 34TT027 manual Paper jams, Paper jam in the toner cartridge area, Clearing jams 255

Models: 34TT001 X748x X746de X746x 34TT027 X748DE

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Clearing jams

255 200–201 paper jams

Paper jam in the toner cartridge area

1Open the printer top access cover.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

2Open the front door.

Warning—Potential Damage: To avoid overexposing the photoconductor units, do not leave the front door open for more than 10 minutes.

3Firmly grasp the jammed paper on each side, and then gently pull the paper up and out to remove it from behind the toner cartridge area.

Note: Make sure all paper fragments are removed.

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Lexmark X746de, 34TT027, 34TT001, X748x, X746x, X748DE Paper jams, Paper jam in the toner cartridge area, Clearing jams 255

Contents

April Users GuideContents 104 Securing the printer ScanningUnderstanding the printer menus Saving money and the environmentTroubleshooting 270 Managing the printer 251Clearing jams 253 Index Power consumptionSafety information Safety informationSafety information Site at http//support.lexmark.com Learning about the printerFinding information about the printer Learning about the printerOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Learning about the printer You can use the ADF or the scanner glass to scan documents Using the ADFUsing the scanner glass Understanding the ADF and scanner glassUse Using the printer control panelLearning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttonsOther touch-screen buttons Showing or hiding icons on the home screen Setting up and using the home screen applicationsAccessing the Embedded Web Server Setting up and using the home screen applicationsSetting up Forms and Favorites Setting up Scan to NetworkActivating the home screen applications Understanding WS‑Scan Setting up My MFPImporting a configuration from a file Exporting and importing a configurationSetting up Remote Operator Panel Exporting a configuration to a fileClick Configure Import Available internal options Additional printer setupInstalling internal options Additional printer setupAccessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional drawers Turn the printer back on Attaching cablesFax port For Macintosh users Setting up the printer softwareInstalling the printer software For Windows usersFor Macintosh users Using the InternetUpdating available options in the printer driver For Windows usersPreparing to set up the printer on a wireless network Installing the printer on a wireless network WindowsNetworking Insert the Software and Documentation CD Installing the printer on a wireless network Macintosh Prepare to configure the printerReports Network Setup Page or Enter the printer information Configure the printer for wireless accessConfigure your computer to use the printer wirelessly Access the AirPort optionsFrom the Printer List, click Add Installing the printer on a wired networkClick Default Browser tab More Printers From the Finder, navigate to Applications UtilitiesSelect Ethernet connection, and then click Continue Mac OS X version Add the printer For IP printing Click Properties Ports tabClick the Default Browser tab More Printers Setting up serial printingClick Advanced Options Custom Install Click ContinueClick Properties Reports Menu Settings Verifying printer setupPrinting a menu settings Printing a network setupLoading the standard or optional 550‑sheet tray Setting the paper size and typeConfiguring Universal paper settings Loading paper and specialty mediaPage Page One ‑sided printing Two ‑sided Duplex printing Loading the optional 550‑sheet special media tray Width guide Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Loading the multipurpose feeder Width guide release tab Page Linking trays Click Settings Paper MenuLinking and unlinking trays Unlinking traysCreating a custom name for a paper type Configuring a custom nameSettings Paper Menu Custom Name type a name Submit Click Settings Paper Menu Custom NamesClick Settings Paper Menu Custom Types Paper characteristics Paper and specialty media guidelinesPaper guidelines Selecting preprinted forms and letterhead Fiber contentUnacceptable paper Selecting paperUsing recycled paper and other office papers Unacceptable paper examples Storing paperSupported paper sizes Supported paper sizes, types, and weightsStatement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weightsPrinting a document PrintingPrinting forms Printing a documentUsing the printer control panel Adjusting toner darknessUsing Max Speed and Max Yield Using the Embedded Web ServerPrinting from a flash drive Printing from a mobile devicePrinting from a flash drive Flash drive File type Supported flash drives and file typesSecurity Confidential Print Printing confidential and other held jobsStoring print jobs in the printer Printing confidential and other held jobsPrinting a font sample list Tips on using letterheadPrinting information pages Printing on specialty mediaTips on using envelopes Tips on using transparenciesPage Double‑click Print Center or Printer Setup Utility Canceling a print jobCanceling a print job from the printer control panel Canceling a print job from the computerMaking a quick copy Copying using the ADFCo p y in g Making copiesCopying on transparencies Copying using the scanner glassCopying film photos Copying on specialty mediaCopying to a different size Customizing copy settingsMaking copies using paper from a selected tray Copying in black and whiteExample 2 Copying on a single paper size Copying different paper sizesCopying on both sides of the paper duplexing Example 1 Copying on mixed paper sizesReducing or enlarging copies Adjusting copy qualitySelect one of the following Collating copiesPlacing separator sheets between copies Copy Advanced Options Separator SheetsCopying multiple pages onto a single sheet Creating a custom copy job job buildBetween Pages Off Placing the date and time at the top of each Canceling a copy jobCanceling a copy job while the document is in the ADF Placing information on copiesCopy to Canceling a copy job while pages are being printedUnderstanding the copy screens and options Copy fromSides Duplex ContentScale DarknessSave As Shortcut This option enables or disables color for the scanned imageColor Advanced OptionsGetting ready to e-mail Setting up the e-mail functionConfiguring e‑mail settings MailingCreating an e-mail shortcut Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Click Settings E-mail/FTP Settings E-mail SettingsMailing a document Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Sending an e‑mail using the address bookCustomizing e-mail settings Adding e-mail subject and message informationChanging the output file type Understanding e-mail options Canceling an e-mailMailing 109 Send AsSetup Scan PreviewMailing 110 Faxing Getting the printer ready to faxFaxing 111 Click Settings Fax Settings Analog Fax Setup Initial fax setupUsing the printer control panel for fax setup Using the Embedded Web Server for fax setupConnecting to a DSL service Connecting to an analog telephone lineConnecting to a distinctive ring service Connecting to a PBX or Isdn systemCountry/Region Connecting to an adapter for your country or regionSetting the outgoing fax or station name and number Settings Fax Settings Analog Fax Settings Distinctive RingsSetting the date and time Configuring the printer to observe daylight saving timeClick Security Set Date and Time Sending a fax Sending a fax using the printer control panelClick Settings Manage Shortcuts Fax Shortcut Setup Creating shortcutsSending a fax using shortcuts Sending a fax using the computerCustomizing fax settings Sending a fax using the address bookChanging the fax resolution Viewing a fax log Click Settings Reports Fax Job Log or Fax Call LogMaking a fax lighter or darker Sending a fax at a scheduled timeUnderstanding fax options Canceling an outgoing faxThis option enables or disables color in faxing Holding faxes Delayed SendClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding and forwarding faxesFax ‑mail Click Settings Fax SettingsForwarding a fax Print Print and ForwardScanning to an FTP address Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server ScanningClick FTP Shortcut Setup Creating an FTP shortcut using the touch screenScanning to an FTP address using the printer control panel Scanning to an FTP address using a shortcut numberOriginal Size Using the FTP optionsScanning to an FTP address using the address book File NameColor ResolutionSetup ContentScanning 129 Scanning to a computer or flash driveScanning to a computer Advanced OptionsScanning to a flash drive Using the ScanBack UtilityUsing the scan profile options Darkness Understanding the printer menus Menus listUnderstanding the printer menus 133 Understanding the printer menus 134 Supplies menuUnderstanding the printer menus 135 Understanding the printer menus 136 Default Source menuPaper menu Paper Size/Type menuUnderstanding the printer menus 137 Tray x TypeMP Feeder Size Understanding the printer menus 138 MP Feeder TypeManual Paper Size Understanding the printer menus 139 Configure MP menuPaper Weight menu Substitute Size menuUnderstanding the printer menus 140 Understanding the printer menus 141 Understanding the printer menus 142 Paper Loading menuUnderstanding the printer menus 143 Custom Types menuUnderstanding the printer menus 144 Universal Setup menuCustom Scan Sizes menu Custom Names menuReports menu Reports menuUnderstanding the printer menus 145 Understanding the printer menus 146 Network/Ports menuActive NIC menu Standard Network or Network x menusUnderstanding the printer menus 147 Understanding the printer menus 148 To access the menu, navigate to any of the followingNetwork Card menu TCP/IP menuUnderstanding the printer menus 149 Wireless menu IPv6 menuUnderstanding the printer menus 150 Understanding the printer menus 151 AppleTalk menuStandard USB menu Understanding the printer menus 152USB Buffer ENA Netmask Parallel x menuUnderstanding the printer menus 153 ENA AddressUnderstanding the printer menus 154 Parallel BufferAdvanced Status Protocol Parallel ModeSerial x menu Understanding the printer menus 155Serial Buffer Understanding the printer menus 156Data Bits Understanding the printer menus 157Robust XON BaudUnderstanding the printer menus 158 Smtp Setup menuEdit Security Setups menu Security menuUnderstanding the printer menus 159 Understanding the printer menus 160 Miscellaneous Security Settings menuConfidential Print menu Disk Wiping menuUnderstanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Security Audit Log menuUnderstanding the printer menus 164 Configure LogUnderstanding the printer menus 165 Set Date and Time menuSettings menu General Settings menuUnderstanding the printer menus 166 Quiet Mode Run Initial setupUnderstanding the printer menus 167 Scan to PC Port Range Understanding the printer menus 168Keyboard Paper SizesDisplayed Information Understanding the printer menus 169Time Format Understanding the printer menus 170Home screen customization Date FormatUnderstanding the printer menus 171 Contact Name AlarmsTimeouts Understanding the printer menus 172Understanding the printer menus 173 Print RecoveryUnderstanding the printer menus 174 Copy Settings menuUnderstanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 178 Understanding the printer menus 179 General Fax SettingsFax Cover Fax Send SettingsResolution Understanding the printer menus 180Understanding the printer menus 181 Dial PrefixDialing Prefix Rules Understanding the printer menus 182 Faxes Enable Color Fax ScansUnderstanding the printer menus 183 Auto Convert Color Faxes to MonoUnderstanding the printer menus 184 Fax Receive SettingsUnderstanding the printer menus 185 Fax Log SettingsSpeaker Settings Answer OnUnderstanding the printer menus 186 Understanding the printer menus 187 Fax Mode Fax Server Setup menuFax Server Setup Settings Fax Settings Fax Server SetupUnderstanding the printer menus 188 ‑mail Settings menuFormat Understanding the printer menus 189Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 FTP Settings menu Understanding the printer menus 193Use cc/bcc Understanding the printer menus 194 Base File Name Understanding the printer menus 195Log Output Bin FTP bit DepthUnderstanding the printer menus 196 Scan Settings Flash Drive menuUnderstanding the printer menus 197 Understanding the printer menus 198 Understanding the printer menus 199 Scan Bit DepthFile Name Duplex Binding Print SettingsUnderstanding the printer menus 200 CopiesPaper Saver Ordering Understanding the printer menus 201Paper Saver Orientation Paper Saver BorderPrint Settings Setup menuUnderstanding the printer menus 202 Print All Order Understanding the printer menus 203Download Target Resource SaveFinishing menu Understanding the printer menus 204Separator Source Understanding the printer menus 205 Print ModeQuality menu Quality menu items and descriptionsUnderstanding the printer menus 206 Understanding the printer menus 207 Color SamplesManual Color Understanding the printer menus 208 Job Accounting menuUnderstanding the printer menus 209 Understanding the printer menus 210 Utilities menuXPS menu PostScript menuUnderstanding the printer menus 211 Understanding the printer menus 212 PCL Emul menuTray Renumber Understanding the printer menus 213Understanding the printer menus 214 Html menuUnderstanding the printer menus 215 Image menuUnderstanding the printer menus 216 Help menuConserving supplies Using recycled paperSaving money and the environment Saving paper and tonerAvoid paper jams Using Eco‑ModeSaving energy Reducing printer noiseSaving money and the environment 219 Adjusting Sleep modeClick Settings General Settings Timeouts Settings General Settings Timeouts Sleep ModeClick Settings General Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Sleep Button SettingsRecycling Restoring factory default settingsSettings General Settings Screen Brightness Settings General Settings Factory Defaults Restore NowRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSaving money and the environment 222 Securing the printer 223 Securing the printerLocking the system board Statement of VolatilitySecuring the printer 224 Erasing volatile memoryErasing non‑volatile memory Disposing of a printer hard diskErasing printer hard disk memory Configuring printer hard disk encryptionUsing the printer control panel Using the Embedded Web ServerTouch Disk Encryption Enable Click Settings Security Disk EncryptionSecuring the printer 227 Finding printer security informationMaintaining the printer Cleaning the printer partsCleaning the interior of the printer Cleaning the exterior of the printerCleaning the scanner glass Cleaning the ADF partsMaintaining the printer 229 Page Page Cleaning the printhead lenses Page Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Recommended toner cartridges and part numbers Ordering parts and suppliesOrdering a toner cartridge Ordering a fuser or a transfer moduleRecommended part numbers Ordering ADF replacement partsOrdering a waste toner bottle Ordering a photoconductorReplacing a toner cartridge Using genuine Lexmark parts and suppliesReplacing parts and supplies Storing suppliesPage Replacing the ADF parts Maintaining the printer 240 Replacing the pick roller assemblyMaintaining the printer 241 Replacing the separator padMaintaining the printer 242 Replacing the pick padReplacing the air filter Page Maintaining the printer 245 Replacing the waste toner bottleReplacing a photoconductor 123 Page Moving the printer Resetting the maintenance counterWhen a replace or low message does not appear When a replace or low message appearsShipping the printer Moving the printer to another locationChecking the virtual display Finding advanced networking and administrator informationSetting up e‑mail alerts Managing the printerPage Page 29y.xx Understanding jam numbers and locations230 250Paper jams Paper jam in the toner cartridge areaClearing jams 255 Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 261 Paper jam in the fuser areaPage Page Page Clearing jams 265 Paper jam inside the printer top access coverClearing jams 266 24x paper jamPaper jam in Tray Paper jam in one of the optional trays29y.xx paper jams Paper jamPage Page Understanding printer messages TroubleshootingSolving basic printer problems Adjusting colorChange paper source to paper type paper size Close top access coverDisk full, scan job canceled Change paper source to custom stringFax Station Name not set up Disk problemError reading USB drive. Remove USB Fax partition inoperative. Contact system administratorLoad paper source with custom type name Fax Station Number not set upInstall Tray Insert TrayLoad Manual Feeder with custom string Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom type nameMemory full, cannot print faxes No analog phone line connected to modem, fax is disabledRestore held jobs? Load Manual Feeder with paper type paper sizeScanner ADF Cover Open Smtp server not set up. Contact system administratorSome held jobs were not restored Weblink server not set up. Contact system administratorIncorrect paper size, open src Insufficient memory to support Resource Save featureXx Missing or defective color cartridge Xx color cartridge part number unsupported by deviceMemory full Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Insufficient memory, some Held Jobs were deletedUnformatted flash detected Network x software errorSerial option x error Standard network software errorUSB port x disabled Parallel port x disabledSerial port x disabled Standard USB port disabledIncompatible tray Too many disks installedToo many flash options installed Too many trays attachedXx Fuser life warning Disk fullUnformatted disk Xx Fuser near life warningXx Transfer module life warning Xx Waste toner bottle missingXx Waste toner bottle nearly full Xx Replace transfer moduleXx Color cartridge critically low Xx Color photoconductor lowXx Replace color photoconductor Replace color cartridgePaper missing Order a replacement for the specified print cartridgeXx color cartridge nearly low Xx Color cartridge very lowError message about reading USB drive appears Solving printing problemsScanner disabled by admin Emulation error, load emulation optionConfidential and other held jobs do not print Printing slows down Print job takes longer than expectedLarge jobs do not collate Job prints from the wrong tray or on the wrong paperIncorrect characters print Tray linking does not workScanner unit does not close Solving copy problemsUnexpected page breaks occur Copier does not respondMake Sure to USE the Appropriate Copy Settings Clear ANY Error MessagesClean the Scanner Glass Adjust the Toner Darkness of the CopyCheck the Document Placement Check the Paper Size SettingPartial document or photo copies Scanning takes too long or freezes the computer Solving scanner problemsChecking an unresponsive scanner Scan was not successfulScanner Glass MAY be Dirty Adjust the Scan ResolutionPartial document or photo scans Cannot scan from a computerCannot send or receive a fax Solving fax problemsFax and e-mail functions are not set up Caller ID is not shownCheck for a Dial Tone Review this Digital Phone Service ChecklistTemporarily Disable Call Waiting Check the Telephone Wall JackCan receive but not send faxes Can send but not receive faxesSolving home screen applications problems An application error has occurredReceived fax has poor print quality Forms and Favorites troubleshooting Adjust the Scan SettingsForms are not available or are not working Network destination stopped working or is invalid Troubleshooting 300Printer cannot scan to the selected destination Scan to Network troubleshootingTroubleshooting 301 Application icon is missing from the home screenForgot the password to My MFP My MFP troubleshootingError reading USB drive Nothing happens when USB drive is insertedCheck to see if the Option is Connected to the Printer Solving option problemsPaper tray problems Reset the PrinterCannot detect printer hard disk Sheet drawer problemsMemory card Cannot detect flash memory cardInternal Solutions Port does not operate correctly Internal print server does not operate correctlyUSB/parallel interface card does not operate correctly Jammed pages are not reprinted Solving paper feed problemsPaper frequently jams Paper jam message remains after jam is clearedFine horizontal lines appear on color pages Solving print quality problemsCharacters have jagged or uneven edges Clipped imagesToner Cartridge MAY be Worn or Defective Check the Toner Darkness SettingGray background Incorrect marginsPaper curl Make Sure the Fuser is not Defective Troubleshooting 310Print irregularities Replace the worn or defective toner cartridgePrint is too light Troubleshooting 311Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too darkMake Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 312 Try one or more of the followingReplace the Print or Toner Cartridge Troubleshooting 313Printer is printing blank pages Repeating defects appear on printsMake Sure the Photoconductor is not Defective Shadow images appear on printsReplace the Photoconductor Replace the FuserTroubleshooting 315 Clean the exterior of the printerSkewed print Check the Paper Type Solid color pagesBlack or white streaks appear on transparencies or paper Ensure That the Fill Pattern is CorrectClear the Paper Path around the Toner Cartridge Streaked horizontal lines appear on printsMake Sure the Print Cartridge is not LOW on Toner Select Another Tray or FeederMake Sure the Transfer Module is not Worn or Defective Streaked vertical lines appear on printsToner fog or background shading appears on Make Sure There is no Toner in the Paper PathMake Sure the Printer has Recalibrated Recently Check the Paper Texture SettingToner rubs off Make Sure the Fuser is not Worn or DefectiveTransparency print quality is poor Solving color quality problemsFAQ about color printing Toner specksHow is color specified in a document to be printed? Troubleshooting 321Printed page appears tinted. Can I adjust the color? What is manual color correction?Troubleshooting 322 What are detailed Color Samples and how do I access them?Manual Color menu Click Configuration Color Samples Detailed Options Embedded Web Server does not openContacting customer support Product information Edition noticeLexmark International, Inc All rights reserved 325 Trademarks326 Modular component noticeTemperature information Noise emission levels327 328 Static sensitivity noticeLaser notice Laser advisory labelPower consumption Product power consumption329 European Community EC directives conformity Radio interference noticeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment331 332 South Africa telecommunications notice333 Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizIndustry Canada Canada Regulatory notices for wireless productsUso del prodotto in Svizzera Exposure to radio frequency radiationTaiwan NCC RF notice statement Industry Canada Canada335 336 337 Statement of Limited Warranty338 Limited warrantyLimited warranty service Lexmark International, Inc., Lexington, KY339 Extent of limited warrantyLimitation of liability Additional rightsIndex NumericsIndex 340 Page Page FTP Page Page Page Page Page Page Index 350 XPS menu