Lexmark X748x manual Shadow images appear on prints, Replace the Photoconductor, Replace the Fuser

Troubleshooting 314

REPLACE THE PHOTOCONDUCTOR

Replace the photoconductor of the color with the repeating defect, if the defects occur in the following instances:

•Every 28.3 mm (1.11 in.) of the page

•Every 72.4 mm (2.85 in.) of the page

REPLACE THE FUSER

Replace the fuser if print defects occur in the following instances:

•Every 47.4 mm (1.87 in.) of the page

•Every 94.8 mm (3.73 in.) of the page

•Every 113 mm (4.45 in.) of the page

Shadow images appear on prints

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CHECK THE PAPER TYPE AND WEIGHT SETTINGS

Make sure the paper type and weight settings match the paper loaded in the tray:

1From the Paper menu on the printer control panel, check the Paper Type and Paper Weight settings.

2Before sending the job to print, specify the correct paper type setting:

•For Windows users, specify the paper type from Print Properties.

•For Macintosh users, specify the paper type from the Print dialog.

MAKE SURE THE PHOTOCONDUCTOR IS NOT DEFECTIVE

Replace the defective photoconductor.

MAKE SURE THE PRINT OR TONER CARTRIDGE IS NOT LOW ON TONER

1Remove the cartridge.

Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may affect the print quality of future print jobs.

2Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.

3Reinsert the cartridge.

Note: If print quality does not improve, then replace the cartridge.