My MFP troubleshooting, Error reading USB drive | Lexmark X748x

Troubleshooting

302

MAKE SURE THE NETWORK IS FUNCTIONING AND THE PRINTER CAN COMMUNICATE

Verify all network connections and that the network settings of the printer are configured appropriately. For information on networking the printer, see the Networking Guide on the Software and Documentation CD that came with the printer.

FOR NETWORKS USING LDAP AUTHENTICATION, MAKE SURE LDAP SETTINGS HAVE BEEN CONFIGURED CORRECTLY

Verify that LDAP settings are configured appropriately in your printer setup, and in the setup dialog. For more information on LDAP settings, contact your system support person.

MAKE SURE YOU HAVE PERMISSION TO SAVE SCANS TO THIS DESTINATION

On the application Edit Destination screen, clear the contents of the Path Suffix field; or on the destination server, change the user home folder to match the contents of the Path Suffix field.

My MFP troubleshooting

Error reading USB drive

Some flash drives may not be compatible with the printer. At a minimum, the flash drive should:

•Be USB 2.0‑compatible

•Support the Full Speed standard (low‑speed devices will not work)

•Have a USB type “A” connector

•Support the FAT file system (NTFS file system not supported)

For a list of tested and approved flash drives, visit the Lexmark Web site at www.lexmark.com.

Nothing happens when USB drive is inserted

If nothing happens within a few seconds after you insert your USB drive into the MFP, then use of USB drives may be disabled on the device. Contact your system support person for more information.

I forgot the password to My MFP

If you forget the password for your My MFP profile, then you must delete the profile from your USB drive, insert the drive into an MFP, and then run the setup wizard again. To manually delete the My MFP profile from your USB drive:

1Insert your USB drive into a computer.

2Locate the .mymfp.preferences file, as well as any other files beginning with .mymfp (they will be grouped together).

3Delete all files beginning with .mymfp.

Image 302

Lexmark X748x, 34TT027, 34TT001 My MFP troubleshooting, Error reading USB drive, Nothing happens when USB drive is inserted

Contents

Users Guide April Contents 104 Saving money and the environment ScanningUnderstanding the printer menus Securing the printer Clearing jams 253 Troubleshooting 270Managing the printer 251 Power consumption Index Safety information Safety information Safety information Learning about the printer Learning about the printerFinding information about the printer Site at http//support.lexmark.com Selecting a location for the printer Other countries and regions-See the printed Printer configurations Learning about the printer Understanding the ADF and scanner glass Using the ADFUsing the scanner glass You can use the ADF or the scanner glass to scan documents Using the printer control panel Use Learning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Using the touch-screen buttons Features Other touch-screen buttons Setting up and using the home screen applications Setting up and using the home screen applicationsAccessing the Embedded Web Server Showing or hiding icons on the home screen Activating the home screen applications Setting up Forms and FavoritesSetting up Scan to Network Setting up My MFP Understanding WS‑Scan Exporting a configuration to a file Exporting and importing a configurationSetting up Remote Operator Panel Importing a configuration from a file Click Configure Import Additional printer setup Additional printer setupInstalling internal options Available internal options Accessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Installing hardware options Order of installation Installing optional drawers Attaching cables Turn the printer back on Fax port For Windows users Setting up the printer softwareInstalling the printer software For Macintosh users For Windows users Using the InternetUpdating available options in the printer driver For Macintosh users Networking Preparing to set up the printer on a wireless networkInstalling the printer on a wireless network Windows Insert the Software and Documentation CD Reports Network Setup Page or Installing the printer on a wireless network MacintoshPrepare to configure the printer Access the AirPort options Configure the printer for wireless accessConfigure your computer to use the printer wirelessly Enter the printer information From the Finder, navigate to Applications Utilities Installing the printer on a wired networkClick Default Browser tab More Printers From the Printer List, click Add Select Ethernet connection, and then click Continue Mac OS X version Click Properties Ports tab Add the printer For IP printing Setting up serial printing Click the Default Browser tab More Printers Click Properties Click Advanced Options Custom InstallClick Continue Printing a network setup Verifying printer setupPrinting a menu settings Reports Menu Settings Loading paper and specialty media Setting the paper size and typeConfiguring Universal paper settings Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6 Width guidePage Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Loading the multipurpose feeder Width guide release tab Page Unlinking trays Click Settings Paper MenuLinking and unlinking trays Linking trays Click Settings Paper Menu Custom Names Configuring a custom nameSettings Paper Menu Custom Name type a name Submit Creating a custom name for a paper type Click Settings Paper Menu Custom Types Paper guidelines Paper characteristicsPaper and specialty media guidelines Selecting paper Fiber contentUnacceptable paper Selecting preprinted forms and letterhead Using recycled paper and other office papers Storing paper Unacceptable paper examples Supported paper sizes, types, and weights Supported paper sizes Statement Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weights Printing a document PrintingPrinting forms Printing a document Using the Embedded Web Server Adjusting toner darknessUsing Max Speed and Max Yield Using the printer control panel Printing from a flash drive Printing from a flash drivePrinting from a mobile device Supported flash drives and file types Flash drive File type Printing confidential and other held jobs Printing confidential and other held jobsStoring print jobs in the printer Security Confidential Print Printing on specialty media Tips on using letterheadPrinting information pages Printing a font sample list Tips on using transparencies Tips on using envelopesPage Canceling a print job from the computer Canceling a print jobCanceling a print job from the printer control panel Double‑click Print Center or Printer Setup Utility Making copies Copying using the ADFCo p y in g Making a quick copy Copying on specialty media Copying using the scanner glassCopying film photos Copying on transparencies Copying in black and white Customizing copy settingsMaking copies using paper from a selected tray Copying to a different size Example 1 Copying on mixed paper sizes Copying different paper sizesCopying on both sides of the paper duplexing Example 2 Copying on a single paper size Adjusting copy quality Reducing or enlarging copies Copy Advanced Options Separator Sheets Collating copiesPlacing separator sheets between copies Select one of the following Between Pages Off Copying multiple pages onto a single sheetCreating a custom copy job job build Placing information on copies Canceling a copy jobCanceling a copy job while the document is in the ADF Placing the date and time at the top of each Copy from Canceling a copy job while pages are being printedUnderstanding the copy screens and options Copy to Darkness ContentScale Sides Duplex Advanced Options This option enables or disables color for the scanned imageColor Save As Shortcut Mailing Setting up the e-mail functionConfiguring e‑mail settings Getting ready to e-mail Click Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcut using the Embedded Web ServerCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut Sending an e‑mail using the address book Sending an e-mail using the printer control panelSending an e‑mail using a shortcut number Mailing a document Changing the output file type Customizing e-mail settingsAdding e-mail subject and message information Canceling an e-mail Understanding e-mail options Send As Mailing 109 Mailing 110 SetupScan Preview Faxing 111 FaxingGetting the printer ready to fax Using the Embedded Web Server for fax setup Initial fax setupUsing the printer control panel for fax setup Click Settings Fax Settings Analog Fax Setup Connecting to an analog telephone line Connecting to a DSL service Connecting to a PBX or Isdn system Connecting to a distinctive ring service Settings Fax Settings Analog Fax Settings Distinctive Rings Connecting to an adapter for your country or regionSetting the outgoing fax or station name and number Country/Region Click Security Set Date and Time Setting the date and timeConfiguring the printer to observe daylight saving time Creating shortcuts Sending a fax using the printer control panelClick Settings Manage Shortcuts Fax Shortcut Setup Sending a fax Sending a fax using the computer Sending a fax using shortcuts Changing the fax resolution Customizing fax settingsSending a fax using the address book Sending a fax at a scheduled time Click Settings Reports Fax Job Log or Fax Call LogMaking a fax lighter or darker Viewing a fax log Canceling an outgoing fax Understanding fax options This option enables or disables color in faxing Holding and forwarding faxes Delayed SendClick Settings Fax Settings Analog Fax Setup Holding Faxes Holding faxes Print Print and Forward Click Settings Fax SettingsForwarding a fax Fax ‑mail Scanning Using Scan to NetworkCreating an FTP shortcut using the Embedded Web Server Scanning to an FTP address Scanning to an FTP address using a shortcut number Creating an FTP shortcut using the touch screenScanning to an FTP address using the printer control panel Click FTP Shortcut Setup File Name Using the FTP optionsScanning to an FTP address using the address book Original Size Content ResolutionSetup Color Advanced Options Scanning to a computer or flash driveScanning to a computer Scanning 129 Using the ScanBack Utility Scanning to a flash drive Using the scan profile options Darkness Understanding the printer menus 133 Understanding the printer menusMenus list Supplies menu Understanding the printer menus 134 Understanding the printer menus 135 Paper Size/Type menu Default Source menuPaper menu Understanding the printer menus 136 MP Feeder Size Understanding the printer menus 137Tray x Type Manual Paper Size Understanding the printer menus 138MP Feeder Type Configure MP menu Understanding the printer menus 139 Understanding the printer menus 140 Paper Weight menuSubstitute Size menu Understanding the printer menus 141 Paper Loading menu Understanding the printer menus 142 Custom Types menu Understanding the printer menus 143 Custom Names menu Universal Setup menuCustom Scan Sizes menu Understanding the printer menus 144 Understanding the printer menus 145 Reports menuReports menu Standard Network or Network x menus Network/Ports menuActive NIC menu Understanding the printer menus 146 Understanding the printer menus 147 TCP/IP menu To access the menu, navigate to any of the followingNetwork Card menu Understanding the printer menus 148 Understanding the printer menus 149 Understanding the printer menus 150 Wireless menuIPv6 menu AppleTalk menu Understanding the printer menus 151 USB Buffer Standard USB menuUnderstanding the printer menus 152 ENA Address Parallel x menuUnderstanding the printer menus 153 ENA Netmask Advanced Status Understanding the printer menus 154Parallel Buffer Understanding the printer menus 155 Parallel ModeSerial x menu Protocol Understanding the printer menus 156 Serial Buffer Baud Understanding the printer menus 157Robust XON Data Bits Smtp Setup menu Understanding the printer menus 158 Understanding the printer menus 159 Edit Security Setups menuSecurity menu Miscellaneous Security Settings menu Understanding the printer menus 160 Understanding the printer menus 161 Confidential Print menuDisk Wiping menu Understanding the printer menus 162 Security Audit Log menu Understanding the printer menus 163 Configure Log Understanding the printer menus 164 Set Date and Time menu Understanding the printer menus 165 Understanding the printer menus 166 Settings menuGeneral Settings menu Understanding the printer menus 167 Quiet ModeRun Initial setup Paper Sizes Understanding the printer menus 168Keyboard Scan to PC Port Range Understanding the printer menus 169 Displayed Information Date Format Understanding the printer menus 170Home screen customization Time Format Understanding the printer menus 171 Understanding the printer menus 172 AlarmsTimeouts Contact Name Print Recovery Understanding the printer menus 173 Copy Settings menu Understanding the printer menus 174 Understanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Understanding the printer menus 178 Fax Settings menuFax Mode Analog Fax Setup menu General Fax Settings Understanding the printer menus 179 Understanding the printer menus 180 Fax Send SettingsResolution Fax Cover Dialing Prefix Rules Understanding the printer menus 181Dial Prefix Understanding the printer menus 182 Auto Convert Color Faxes to Mono Enable Color Fax ScansUnderstanding the printer menus 183 Faxes Fax Receive Settings Understanding the printer menus 184 Fax Log Settings Understanding the printer menus 185 Understanding the printer menus 186 Speaker SettingsAnswer On Settings Fax Settings Fax Server Setup Fax Mode Fax Server Setup menuFax Server Setup Understanding the printer menus 187 ‑mail Settings menu Understanding the printer menus 188 Understanding the printer menus 189 Format Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Use cc/bcc FTP Settings menuUnderstanding the printer menus 193 Understanding the printer menus 194 FTP bit Depth Understanding the printer menus 195Log Output Bin Base File Name Understanding the printer menus 196 Understanding the printer menus 197 Scan SettingsFlash Drive menu Understanding the printer menus 198 File Name Understanding the printer menus 199Scan Bit Depth Copies Print SettingsUnderstanding the printer menus 200 Duplex Binding Paper Saver Border Understanding the printer menus 201Paper Saver Orientation Paper Saver Ordering Understanding the printer menus 202 Print SettingsSetup menu Resource Save Understanding the printer menus 203Download Target Print All Order Separator Source Finishing menuUnderstanding the printer menus 204 Quality menu items and descriptions Print ModeQuality menu Understanding the printer menus 205 Understanding the printer menus 206 Manual Color Understanding the printer menus 207Color Samples Job Accounting menu Understanding the printer menus 208 Understanding the printer menus 209 Utilities menu Understanding the printer menus 210 Understanding the printer menus 211 XPS menuPostScript menu PCL Emul menu Understanding the printer menus 212 Understanding the printer menus 213 Tray Renumber Html menu Understanding the printer menus 214 Image menu Understanding the printer menus 215 Help menu Understanding the printer menus 216 Saving paper and toner Using recycled paperSaving money and the environment Conserving supplies Reducing printer noise Using Eco‑ModeSaving energy Avoid paper jams Settings General Settings Timeouts Sleep Mode Adjusting Sleep modeClick Settings General Settings Timeouts Saving money and the environment 219 Click Settings General Settings Sleep Button Settings Using Hibernate ModeAdjusting the brightness of the display Click Settings General Settings Settings General Settings Factory Defaults Restore Now Restoring factory default settingsSettings General Settings Screen Brightness Recycling Saving money and the environment 222 Recycling Lexmark packagingReturning Lexmark cartridges for reuse or recycling Statement of Volatility Securing the printerLocking the system board Securing the printer 223 Disposing of a printer hard disk Erasing volatile memoryErasing non‑volatile memory Securing the printer 224 Using the Embedded Web Server Configuring printer hard disk encryptionUsing the printer control panel Erasing printer hard disk memory Click Settings Security Disk Encryption Touch Disk Encryption Enable Finding printer security information Securing the printer 227 Cleaning the exterior of the printer Cleaning the printer partsCleaning the interior of the printer Maintaining the printer Maintaining the printer 229 Cleaning the scanner glassCleaning the ADF parts Page Page Cleaning the printhead lenses Page Click Device Status More Details Checking the status of parts and suppliesFrom the home screen, touch Status/Supplies View Supplies Ordering a fuser or a transfer module Ordering parts and suppliesOrdering a toner cartridge Recommended toner cartridges and part numbers Ordering a photoconductor Ordering ADF replacement partsOrdering a waste toner bottle Recommended part numbers Storing supplies Using genuine Lexmark parts and suppliesReplacing parts and supplies Replacing a toner cartridgePage Replacing the ADF parts Replacing the pick roller assembly Maintaining the printer 240 Replacing the separator pad Maintaining the printer 241 Replacing the pick pad Maintaining the printer 242 Replacing the air filter Page Replacing the waste toner bottle Maintaining the printer 245 Replacing a photoconductor 123 Page When a replace or low message appears Resetting the maintenance counterWhen a replace or low message does not appear Moving the printer Moving the printer to another location Shipping the printer Managing the printer Finding advanced networking and administrator informationSetting up e‑mail alerts Checking the virtual displayPage Page 250 Understanding jam numbers and locations230 29y.xx Clearing jams 255 Paper jamsPaper jam in the toner cartridge area Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Paper jam in the fuser area Clearing jams 261Page Page Page Paper jam inside the printer top access cover Clearing jams 265 Paper jam in one of the optional trays 24x paper jamPaper jam in Tray Clearing jams 266 Paper jam 29y.xx paper jamsPage Page Adjusting color TroubleshootingSolving basic printer problems Understanding printer messages Change paper source to custom string Close top access coverDisk full, scan job canceled Change paper source to paper type paper size Fax partition inoperative. Contact system administrator Disk problemError reading USB drive. Remove USB Fax Station Name not set up Insert Tray Fax Station Number not set upInstall Tray Load paper source with custom type name Load Manual Feeder with custom type name Load paper source with paper sizeLoad paper source with paper type paper size Load Manual Feeder with custom string Load Manual Feeder with paper type paper size No analog phone line connected to modem, fax is disabledRestore held jobs? Memory full, cannot print faxes Weblink server not set up. Contact system administrator Smtp server not set up. Contact system administratorSome held jobs were not restored Scanner ADF Cover Open Xx color cartridge part number unsupported by device Insufficient memory to support Resource Save featureXx Missing or defective color cartridge Incorrect paper size, open src Insufficient memory, some Held Jobs were deleted Insufficient memory, some held jobs will not be restoredInsufficient memory for Flash Memory Defragment operation Memory full Standard network software error Network x software errorSerial option x error Unformatted flash detected Standard USB port disabled Parallel port x disabledSerial port x disabled USB port x disabled Too many trays attached Too many disks installedToo many flash options installed Incompatible tray Xx Fuser near life warning Disk fullUnformatted disk Xx Fuser life warning Xx Replace transfer module Xx Waste toner bottle missingXx Waste toner bottle nearly full Xx Transfer module life warning Replace color cartridge Xx Color photoconductor lowXx Replace color photoconductor Xx Color cartridge critically low Xx Color cartridge very low Order a replacement for the specified print cartridgeXx color cartridge nearly low Paper missing Emulation error, load emulation option Solving printing problemsScanner disabled by admin Error message about reading USB drive appears Confidential and other held jobs do not print Print job takes longer than expected Printing slows down Tray linking does not work Job prints from the wrong tray or on the wrong paperIncorrect characters print Large jobs do not collate Copier does not respond Solving copy problemsUnexpected page breaks occur Scanner unit does not close Adjust the Toner Darkness of the Copy Clear ANY Error MessagesClean the Scanner Glass Make Sure to USE the Appropriate Copy Settings Partial document or photo copies Check the Document PlacementCheck the Paper Size Setting Scan was not successful Solving scanner problemsChecking an unresponsive scanner Scanning takes too long or freezes the computer Cannot scan from a computer Adjust the Scan ResolutionPartial document or photo scans Scanner Glass MAY be Dirty Caller ID is not shown Solving fax problemsFax and e-mail functions are not set up Cannot send or receive a fax Check the Telephone Wall Jack Review this Digital Phone Service ChecklistTemporarily Disable Call Waiting Check for a Dial Tone Can send but not receive faxes Can receive but not send faxes Received fax has poor print quality Solving home screen applications problemsAn application error has occurred Forms are not available or are not working Forms and Favorites troubleshootingAdjust the Scan Settings Troubleshooting 300 Network destination stopped working or is invalid Application icon is missing from the home screen Scan to Network troubleshootingTroubleshooting 301 Printer cannot scan to the selected destination Nothing happens when USB drive is inserted My MFP troubleshootingError reading USB drive Forgot the password to My MFP Reset the Printer Solving option problemsPaper tray problems Check to see if the Option is Connected to the Printer Cannot detect flash memory card Sheet drawer problemsMemory card Cannot detect printer hard disk USB/parallel interface card does not operate correctly Internal Solutions Port does not operate correctlyInternal print server does not operate correctly Paper jam message remains after jam is cleared Solving paper feed problemsPaper frequently jams Jammed pages are not reprinted Clipped images Solving print quality problemsCharacters have jagged or uneven edges Fine horizontal lines appear on color pages Incorrect margins Check the Toner Darkness SettingGray background Toner Cartridge MAY be Worn or Defective Paper curl Replace the worn or defective toner cartridge Troubleshooting 310Print irregularities Make Sure the Fuser is not Defective Print is too dark Troubleshooting 311Check the DARKNESS, BRIGHTNESS, and Contrast Settings Print is too light Troubleshooting 312 Try one or more of the following Make Sure the Print or Toner Cartridge is not LOW on Toner Repeating defects appear on prints Troubleshooting 313Printer is printing blank pages Replace the Print or Toner Cartridge Replace the Fuser Shadow images appear on printsReplace the Photoconductor Make Sure the Photoconductor is not Defective Skewed print Troubleshooting 315Clean the exterior of the printer Ensure That the Fill Pattern is Correct Solid color pagesBlack or white streaks appear on transparencies or paper Check the Paper Type Select Another Tray or Feeder Streaked horizontal lines appear on printsMake Sure the Print Cartridge is not LOW on Toner Clear the Paper Path around the Toner Cartridge Make Sure There is no Toner in the Paper Path Streaked vertical lines appear on printsToner fog or background shading appears on Make Sure the Transfer Module is not Worn or Defective Make Sure the Fuser is not Worn or Defective Check the Paper Texture SettingToner rubs off Make Sure the Printer has Recalibrated Recently Toner specks Solving color quality problemsFAQ about color printing Transparency print quality is poor What is manual color correction? Troubleshooting 321Printed page appears tinted. Can I adjust the color? How is color specified in a document to be printed? Manual Color menu Troubleshooting 322What are detailed Color Samples and how do I access them? Contacting customer support Click Configuration Color Samples Detailed OptionsEmbedded Web Server does not open Lexmark International, Inc All rights reserved Product informationEdition notice Trademarks 325 Modular component notice 326 327 Temperature informationNoise emission levels Laser advisory label Static sensitivity noticeLaser notice 328 329 Power consumptionProduct power consumption Industry Canada compliance statement European Community EC directives conformityRadio interference notice 331 Avis de conformité aux normes de l’industrie du CanadaRegulatory notices for telecommunication terminal equipment South Africa telecommunications notice 332 Verwendung dieses Produkts in der Schweiz Using this product in SwitzerlandUtilisation de ce produit en Suisse 333 Exposure to radio frequency radiation Regulatory notices for wireless productsUso del prodotto in Svizzera Industry Canada Canada 335 Taiwan NCC RF notice statementIndustry Canada Canada 336 Statement of Limited Warranty 337 Lexmark International, Inc., Lexington, KY Limited warrantyLimited warranty service 338 Additional rights Extent of limited warrantyLimitation of liability 339 Index 340 IndexNumerics Page Page FTP Page Page Page Page Page Page Index 350 XPS menu