Manuals / Lexmark / Computer Equipment / Printer

Lexmark 34TT001, 34TT027, X748x Paper jam inside the printer top access cover, Clearing jams 265

Models: 34TT001 X748x X746de X746x 34TT027 X748DE

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Clearing jams

265 Paper jam inside the printer top access cover

1Open the printer top access cover.

Warning—Potential Damage: To avoid overexposing the photoconductors, do not leave the front door open for more than 10 minutes.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.

2Open the front door.

3Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed.

4Close the front door, and then close the top access cover.

5From the printer control panel, touch Continue, jam cleared.

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Lexmark 34TT001, 34TT027, X748x, X746de, X746x, X748DE manual Paper jam inside the printer top access cover, Clearing jams 265

Contents

April Users GuideContents 104 Understanding the printer menus ScanningSaving money and the environment Securing the printerManaging the printer 251 Troubleshooting 270Clearing jams 253 Index Power consumptionSafety information Safety informationSafety information Finding information about the printer Learning about the printerLearning about the printer Site at http//support.lexmark.comOther countries and regions-See the printed Selecting a location for the printerPrinter configurations Learning about the printer Using the scanner glass Using the ADFUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documentsUse Using the printer control panelLearning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Features Using the touch-screen buttonsOther touch-screen buttons Accessing the Embedded Web Server Setting up and using the home screen applicationsSetting up and using the home screen applications Showing or hiding icons on the home screenSetting up Scan to Network Setting up Forms and FavoritesActivating the home screen applications Understanding WS‑Scan Setting up My MFPSetting up Remote Operator Panel Exporting and importing a configurationExporting a configuration to a file Importing a configuration from a fileClick Configure Import Installing internal options Additional printer setupAdditional printer setup Available internal optionsAccessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Order of installation Installing hardware optionsInstalling optional drawers Turn the printer back on Attaching cablesFax port Installing the printer software Setting up the printer softwareFor Windows users For Macintosh usersUpdating available options in the printer driver Using the InternetFor Windows users For Macintosh usersInstalling the printer on a wireless network Windows Preparing to set up the printer on a wireless networkNetworking Insert the Software and Documentation CD Prepare to configure the printer Installing the printer on a wireless network MacintoshReports Network Setup Page or Configure your computer to use the printer wirelessly Configure the printer for wireless accessAccess the AirPort options Enter the printer informationClick Default Browser tab More Printers Installing the printer on a wired networkFrom the Finder, navigate to Applications Utilities From the Printer List, click AddSelect Ethernet connection, and then click Continue Mac OS X version Add the printer For IP printing Click Properties Ports tabClick the Default Browser tab More Printers Setting up serial printingClick Continue Click Advanced Options Custom InstallClick Properties Printing a menu settings Verifying printer setupPrinting a network setup Reports Menu SettingsConfiguring Universal paper settings Setting the paper size and typeLoading paper and specialty media Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Loading the optional 550‑sheet special media tray Width guide Loading narrow paper sizes such as envelopes and A6Page Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Loading the multipurpose feeder Width guide release tab Page Linking and unlinking trays Click Settings Paper MenuUnlinking trays Linking traysSettings Paper Menu Custom Name type a name Submit Configuring a custom nameClick Settings Paper Menu Custom Names Creating a custom name for a paper typeClick Settings Paper Menu Custom Types Paper and specialty media guidelines Paper characteristicsPaper guidelines Unacceptable paper Fiber contentSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Unacceptable paper examples Storing paperSupported paper sizes Supported paper sizes, types, and weightsStatement Printer supports 60-220‑g/m216-58‑lb paper weights Supported paper types and weightsPrinting forms PrintingPrinting a document Printing a documentUsing Max Speed and Max Yield Adjusting toner darknessUsing the Embedded Web Server Using the printer control panelPrinting from a mobile device Printing from a flash drivePrinting from a flash drive Flash drive File type Supported flash drives and file typesStoring print jobs in the printer Printing confidential and other held jobsPrinting confidential and other held jobs Security Confidential PrintPrinting information pages Tips on using letterheadPrinting on specialty media Printing a font sample listTips on using envelopes Tips on using transparenciesPage Canceling a print job from the printer control panel Canceling a print jobCanceling a print job from the computer Double‑click Print Center or Printer Setup UtilityCo p y in g Copying using the ADFMaking copies Making a quick copyCopying film photos Copying using the scanner glassCopying on specialty media Copying on transparenciesMaking copies using paper from a selected tray Customizing copy settingsCopying in black and white Copying to a different sizeCopying on both sides of the paper duplexing Copying different paper sizesExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper sizeReducing or enlarging copies Adjusting copy qualityPlacing separator sheets between copies Collating copiesCopy Advanced Options Separator Sheets Select one of the followingCreating a custom copy job job build Copying multiple pages onto a single sheetBetween Pages Off Canceling a copy job while the document is in the ADF Canceling a copy jobPlacing information on copies Placing the date and time at the top of eachUnderstanding the copy screens and options Canceling a copy job while pages are being printedCopy from Copy toScale ContentDarkness Sides DuplexColor This option enables or disables color for the scanned imageAdvanced Options Save As ShortcutConfiguring e‑mail settings Setting up the e-mail functionMailing Getting ready to e-mailCreating an e-mail shortcut using the printer control panel Creating an e-mail shortcut using the Embedded Web ServerClick Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcutSending an e‑mail using a shortcut number Sending an e-mail using the printer control panelSending an e‑mail using the address book Mailing a documentAdding e-mail subject and message information Customizing e-mail settingsChanging the output file type Understanding e-mail options Canceling an e-mailMailing 109 Send AsScan Preview SetupMailing 110 Getting the printer ready to fax FaxingFaxing 111 Using the printer control panel for fax setup Initial fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupConnecting to a DSL service Connecting to an analog telephone lineConnecting to a distinctive ring service Connecting to a PBX or Isdn systemSetting the outgoing fax or station name and number Connecting to an adapter for your country or regionSettings Fax Settings Analog Fax Settings Distinctive Rings Country/RegionConfiguring the printer to observe daylight saving time Setting the date and timeClick Security Set Date and Time Click Settings Manage Shortcuts Fax Shortcut Setup Sending a fax using the printer control panelCreating shortcuts Sending a faxSending a fax using shortcuts Sending a fax using the computerSending a fax using the address book Customizing fax settingsChanging the fax resolution Making a fax lighter or darker Click Settings Reports Fax Job Log or Fax Call LogSending a fax at a scheduled time Viewing a fax logUnderstanding fax options Canceling an outgoing faxThis option enables or disables color in faxing Click Settings Fax Settings Analog Fax Setup Holding Faxes Delayed SendHolding and forwarding faxes Holding faxesForwarding a fax Click Settings Fax SettingsPrint Print and Forward Fax ‑mailCreating an FTP shortcut using the Embedded Web Server Using Scan to NetworkScanning Scanning to an FTP addressScanning to an FTP address using the printer control panel Creating an FTP shortcut using the touch screenScanning to an FTP address using a shortcut number Click FTP Shortcut SetupScanning to an FTP address using the address book Using the FTP optionsFile Name Original SizeSetup ResolutionContent ColorScanning to a computer Scanning to a computer or flash driveAdvanced Options Scanning 129Scanning to a flash drive Using the ScanBack UtilityUsing the scan profile options Darkness Menus list Understanding the printer menusUnderstanding the printer menus 133 Understanding the printer menus 134 Supplies menuUnderstanding the printer menus 135 Paper menu Default Source menuPaper Size/Type menu Understanding the printer menus 136Tray x Type Understanding the printer menus 137MP Feeder Size MP Feeder Type Understanding the printer menus 138Manual Paper Size Understanding the printer menus 139 Configure MP menuSubstitute Size menu Paper Weight menuUnderstanding the printer menus 140 Understanding the printer menus 141 Understanding the printer menus 142 Paper Loading menuUnderstanding the printer menus 143 Custom Types menuCustom Scan Sizes menu Universal Setup menuCustom Names menu Understanding the printer menus 144Reports menu Reports menuUnderstanding the printer menus 145 Active NIC menu Network/Ports menuStandard Network or Network x menus Understanding the printer menus 146Understanding the printer menus 147 Network Card menu To access the menu, navigate to any of the followingTCP/IP menu Understanding the printer menus 148Understanding the printer menus 149 IPv6 menu Wireless menuUnderstanding the printer menus 150 Understanding the printer menus 151 AppleTalk menuUnderstanding the printer menus 152 Standard USB menuUSB Buffer Understanding the printer menus 153 Parallel x menuENA Address ENA NetmaskParallel Buffer Understanding the printer menus 154Advanced Status Serial x menu Parallel ModeUnderstanding the printer menus 155 ProtocolSerial Buffer Understanding the printer menus 156Robust XON Understanding the printer menus 157Baud Data BitsUnderstanding the printer menus 158 Smtp Setup menuSecurity menu Edit Security Setups menuUnderstanding the printer menus 159 Understanding the printer menus 160 Miscellaneous Security Settings menuDisk Wiping menu Confidential Print menuUnderstanding the printer menus 161 Understanding the printer menus 162 Understanding the printer menus 163 Security Audit Log menuUnderstanding the printer menus 164 Configure LogUnderstanding the printer menus 165 Set Date and Time menuGeneral Settings menu Settings menuUnderstanding the printer menus 166 Run Initial setup Quiet ModeUnderstanding the printer menus 167 Keyboard Understanding the printer menus 168Paper Sizes Scan to PC Port RangeDisplayed Information Understanding the printer menus 169Home screen customization Understanding the printer menus 170Date Format Time FormatUnderstanding the printer menus 171 Timeouts AlarmsUnderstanding the printer menus 172 Contact NameUnderstanding the printer menus 173 Print RecoveryUnderstanding the printer menus 174 Copy Settings menuUnderstanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Fax Mode Analog Fax Setup menu Fax Settings menuUnderstanding the printer menus 178 Understanding the printer menus 179 General Fax SettingsResolution Fax Send SettingsUnderstanding the printer menus 180 Fax CoverDial Prefix Understanding the printer menus 181Dialing Prefix Rules Understanding the printer menus 182 Understanding the printer menus 183 Enable Color Fax ScansAuto Convert Color Faxes to Mono FaxesUnderstanding the printer menus 184 Fax Receive SettingsUnderstanding the printer menus 185 Fax Log SettingsAnswer On Speaker SettingsUnderstanding the printer menus 186 Fax Server Setup Fax Mode Fax Server Setup menuSettings Fax Settings Fax Server Setup Understanding the printer menus 187Understanding the printer menus 188 ‑mail Settings menuFormat Understanding the printer menus 189Understanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 Understanding the printer menus 193 FTP Settings menuUse cc/bcc Understanding the printer menus 194 Log Output Bin Understanding the printer menus 195FTP bit Depth Base File NameUnderstanding the printer menus 196 Flash Drive menu Scan SettingsUnderstanding the printer menus 197 Understanding the printer menus 198 Scan Bit Depth Understanding the printer menus 199File Name Understanding the printer menus 200 Print SettingsCopies Duplex BindingPaper Saver Orientation Understanding the printer menus 201Paper Saver Border Paper Saver OrderingSetup menu Print SettingsUnderstanding the printer menus 202 Download Target Understanding the printer menus 203Resource Save Print All OrderUnderstanding the printer menus 204 Finishing menuSeparator Source Quality menu Print ModeQuality menu items and descriptions Understanding the printer menus 205Understanding the printer menus 206 Color Samples Understanding the printer menus 207Manual Color Understanding the printer menus 208 Job Accounting menuUnderstanding the printer menus 209 Understanding the printer menus 210 Utilities menuPostScript menu XPS menuUnderstanding the printer menus 211 Understanding the printer menus 212 PCL Emul menuTray Renumber Understanding the printer menus 213Understanding the printer menus 214 Html menuUnderstanding the printer menus 215 Image menuUnderstanding the printer menus 216 Help menuSaving money and the environment Using recycled paperSaving paper and toner Conserving suppliesSaving energy Using Eco‑ModeReducing printer noise Avoid paper jamsClick Settings General Settings Timeouts Adjusting Sleep modeSettings General Settings Timeouts Sleep Mode Saving money and the environment 219Adjusting the brightness of the display Using Hibernate ModeClick Settings General Settings Sleep Button Settings Click Settings General SettingsSettings General Settings Screen Brightness Restoring factory default settingsSettings General Settings Factory Defaults Restore Now RecyclingReturning Lexmark cartridges for reuse or recycling Recycling Lexmark packagingSaving money and the environment 222 Locking the system board Securing the printerStatement of Volatility Securing the printer 223Erasing non‑volatile memory Erasing volatile memoryDisposing of a printer hard disk Securing the printer 224Using the printer control panel Configuring printer hard disk encryptionUsing the Embedded Web Server Erasing printer hard disk memoryTouch Disk Encryption Enable Click Settings Security Disk EncryptionSecuring the printer 227 Finding printer security informationCleaning the interior of the printer Cleaning the printer partsCleaning the exterior of the printer Maintaining the printerCleaning the ADF parts Cleaning the scanner glassMaintaining the printer 229 Page Page Cleaning the printhead lenses Page From the home screen, touch Status/Supplies View Supplies Checking the status of parts and suppliesClick Device Status More Details Ordering a toner cartridge Ordering parts and suppliesOrdering a fuser or a transfer module Recommended toner cartridges and part numbersOrdering a waste toner bottle Ordering ADF replacement partsOrdering a photoconductor Recommended part numbersReplacing parts and supplies Using genuine Lexmark parts and suppliesStoring supplies Replacing a toner cartridgePage Replacing the ADF parts Maintaining the printer 240 Replacing the pick roller assemblyMaintaining the printer 241 Replacing the separator padMaintaining the printer 242 Replacing the pick padReplacing the air filter Page Maintaining the printer 245 Replacing the waste toner bottleReplacing a photoconductor 123 Page When a replace or low message does not appear Resetting the maintenance counterWhen a replace or low message appears Moving the printerShipping the printer Moving the printer to another locationSetting up e‑mail alerts Finding advanced networking and administrator informationManaging the printer Checking the virtual displayPage Page 230 Understanding jam numbers and locations250 29y.xxPaper jam in the toner cartridge area Paper jamsClearing jams 255 Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Clearing jams 261 Paper jam in the fuser areaPage Page Page Clearing jams 265 Paper jam inside the printer top access coverPaper jam in Tray 24x paper jamPaper jam in one of the optional trays Clearing jams 26629y.xx paper jams Paper jamPage Page Solving basic printer problems TroubleshootingAdjusting color Understanding printer messagesDisk full, scan job canceled Close top access coverChange paper source to custom string Change paper source to paper type paper sizeError reading USB drive. Remove USB Disk problemFax partition inoperative. Contact system administrator Fax Station Name not set upInstall Tray Fax Station Number not set upInsert Tray Load paper source with custom type nameLoad paper source with paper type paper size Load paper source with paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringRestore held jobs? No analog phone line connected to modem, fax is disabledLoad Manual Feeder with paper type paper size Memory full, cannot print faxesSome held jobs were not restored Smtp server not set up. Contact system administratorWeblink server not set up. Contact system administrator Scanner ADF Cover OpenXx Missing or defective color cartridge Insufficient memory to support Resource Save featureXx color cartridge part number unsupported by device Incorrect paper size, open srcInsufficient memory for Flash Memory Defragment operation Insufficient memory, some held jobs will not be restoredInsufficient memory, some Held Jobs were deleted Memory fullSerial option x error Network x software errorStandard network software error Unformatted flash detectedSerial port x disabled Parallel port x disabledStandard USB port disabled USB port x disabledToo many flash options installed Too many disks installedToo many trays attached Incompatible trayUnformatted disk Disk fullXx Fuser near life warning Xx Fuser life warningXx Waste toner bottle nearly full Xx Waste toner bottle missingXx Replace transfer module Xx Transfer module life warningXx Replace color photoconductor Xx Color photoconductor lowReplace color cartridge Xx Color cartridge critically lowXx color cartridge nearly low Order a replacement for the specified print cartridgeXx Color cartridge very low Paper missingScanner disabled by admin Solving printing problemsEmulation error, load emulation option Error message about reading USB drive appearsConfidential and other held jobs do not print Printing slows down Print job takes longer than expectedIncorrect characters print Job prints from the wrong tray or on the wrong paperTray linking does not work Large jobs do not collateUnexpected page breaks occur Solving copy problemsCopier does not respond Scanner unit does not closeClean the Scanner Glass Clear ANY Error MessagesAdjust the Toner Darkness of the Copy Make Sure to USE the Appropriate Copy SettingsCheck the Paper Size Setting Check the Document PlacementPartial document or photo copies Checking an unresponsive scanner Solving scanner problemsScan was not successful Scanning takes too long or freezes the computerPartial document or photo scans Adjust the Scan ResolutionCannot scan from a computer Scanner Glass MAY be DirtyFax and e-mail functions are not set up Solving fax problemsCaller ID is not shown Cannot send or receive a faxTemporarily Disable Call Waiting Review this Digital Phone Service ChecklistCheck the Telephone Wall Jack Check for a Dial ToneCan receive but not send faxes Can send but not receive faxesAn application error has occurred Solving home screen applications problemsReceived fax has poor print quality Adjust the Scan Settings Forms and Favorites troubleshootingForms are not available or are not working Network destination stopped working or is invalid Troubleshooting 300Troubleshooting 301 Scan to Network troubleshootingApplication icon is missing from the home screen Printer cannot scan to the selected destinationError reading USB drive My MFP troubleshootingNothing happens when USB drive is inserted Forgot the password to My MFPPaper tray problems Solving option problemsReset the Printer Check to see if the Option is Connected to the PrinterMemory card Sheet drawer problemsCannot detect flash memory card Cannot detect printer hard diskInternal print server does not operate correctly Internal Solutions Port does not operate correctlyUSB/parallel interface card does not operate correctly Paper frequently jams Solving paper feed problemsPaper jam message remains after jam is cleared Jammed pages are not reprintedCharacters have jagged or uneven edges Solving print quality problemsClipped images Fine horizontal lines appear on color pagesGray background Check the Toner Darkness SettingIncorrect margins Toner Cartridge MAY be Worn or DefectivePaper curl Print irregularities Troubleshooting 310Replace the worn or defective toner cartridge Make Sure the Fuser is not DefectiveCheck the DARKNESS, BRIGHTNESS, and Contrast Settings Troubleshooting 311Print is too dark Print is too lightMake Sure the Print or Toner Cartridge is not LOW on Toner Troubleshooting 312 Try one or more of the followingPrinter is printing blank pages Troubleshooting 313Repeating defects appear on prints Replace the Print or Toner CartridgeReplace the Photoconductor Shadow images appear on printsReplace the Fuser Make Sure the Photoconductor is not DefectiveClean the exterior of the printer Troubleshooting 315Skewed print Black or white streaks appear on transparencies or paper Solid color pagesEnsure That the Fill Pattern is Correct Check the Paper TypeMake Sure the Print Cartridge is not LOW on Toner Streaked horizontal lines appear on printsSelect Another Tray or Feeder Clear the Paper Path around the Toner CartridgeToner fog or background shading appears on Streaked vertical lines appear on printsMake Sure There is no Toner in the Paper Path Make Sure the Transfer Module is not Worn or DefectiveToner rubs off Check the Paper Texture SettingMake Sure the Fuser is not Worn or Defective Make Sure the Printer has Recalibrated RecentlyFAQ about color printing Solving color quality problemsToner specks Transparency print quality is poorPrinted page appears tinted. Can I adjust the color? Troubleshooting 321What is manual color correction? How is color specified in a document to be printed?What are detailed Color Samples and how do I access them? Troubleshooting 322Manual Color menu Embedded Web Server does not open Click Configuration Color Samples Detailed OptionsContacting customer support Edition notice Product informationLexmark International, Inc All rights reserved 325 Trademarks326 Modular component noticeNoise emission levels Temperature information327 Laser notice Static sensitivity noticeLaser advisory label 328Product power consumption Power consumption329 Radio interference notice European Community EC directives conformityIndustry Canada compliance statement Regulatory notices for telecommunication terminal equipment Avis de conformité aux normes de l’industrie du Canada331 332 South Africa telecommunications noticeUtilisation de ce produit en Suisse Using this product in SwitzerlandVerwendung dieses Produkts in der Schweiz 333Uso del prodotto in Svizzera Regulatory notices for wireless productsExposure to radio frequency radiation Industry Canada CanadaIndustry Canada Canada Taiwan NCC RF notice statement335 336 337 Statement of Limited WarrantyLimited warranty service Limited warrantyLexmark International, Inc., Lexington, KY 338Limitation of liability Extent of limited warrantyAdditional rights 339Numerics IndexIndex 340 Page Page FTP Page Page Page Page Page Page Index 350 XPS menu