Manuals / Lexmark / Computer Equipment / Printer

Lexmark 34TT027 Scanner ADF Cover Open, Scan Document Too Long, Some held jobs were not restored

Models: 34TT001 X748x X746de X746x 34TT027 X748DE

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Troubleshooting

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Scanner ADF Cover Open

The ADF cover is open. The message clears when the cover is closed.

Scan Document Too Long

The scan job exceeds the maximum number of pages. Touch Cancel Job to clear the message.

SMTP server not set up. Contact system administrator.

An error occurred on the SMTP server, or the SMTP server is not configured properly. Touch Continue to clear the message. If the message appears again, contact your system support person.

Some held jobs were not restored

Touch Continue to delete the specified job.

Note: Held jobs that are not restored stay on the hard disk and are inaccessible.

Supply needed to complete job

A supply needed to complete the job is missing. Try one of the following:

•Touch Prompt for supplies to view all error messages that indicate what supplies are needed to continue processing the current job.

1Order the missing supply immediately.

2Install the supply. For more information, see the instruction sheet that came with the supply.

•Touch Cancel job to clear the message and cancel the print job.

Tray [x] paper size unsupported

The paper size in the specified tray is unsupported. Replace it with a supported paper size.

Unsupported disk

An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.

Weblink server not set up. Contact system administrator

An error occurred on the Web link server, or the Web link server is not configured properly.

Touch Continue to clear the message. If the message appears again, then contact your system support person.

Image 276

Lexmark 34TT027 manual Scanner ADF Cover Open, Scan Document Too Long, Smtp server not set up. Contact system administrator

Contents

Users Guide AprilContents 104 Scanning Understanding the printer menusSaving money and the environment Securing the printerTroubleshooting 270 Managing the printer 251Clearing jams 253 Power consumption IndexSafety information Safety informationSafety information Learning about the printer Finding information about the printerLearning about the printer Site at http//support.lexmark.comSelecting a location for the printer Other countries and regions-See the printedPrinter configurations Learning about the printer Using the ADF Using the scanner glassUnderstanding the ADF and scanner glass You can use the ADF or the scanner glass to scan documentsUsing the printer control panel UseLearning about the printer Understanding the home screen Understanding the home screenUnderstanding the home screen Mail send Using the touch-screen buttons FeaturesOther touch-screen buttons Setting up and using the home screen applications Accessing the Embedded Web ServerSetting up and using the home screen applications Showing or hiding icons on the home screenSetting up Forms and Favorites Setting up Scan to NetworkActivating the home screen applications Setting up My MFP Understanding WS‑ScanExporting and importing a configuration Setting up Remote Operator PanelExporting a configuration to a file Importing a configuration from a fileClick Configure Import Additional printer setup Installing internal optionsAdditional printer setup Available internal optionsAccessing the system board Page Reattach the system board cover Page Installing a memory card Page Installing a flash memory or firmware card Installing an Internal Solutions Port Page Page Page Installing a printer hard disk To install a printer hard disk onto the ISP To install a printer hard disk directly on the system board Page Removing a printer hard disk Installing hardware options Order of installationInstalling optional drawers Attaching cables Turn the printer back onFax port Setting up the printer software Installing the printer softwareFor Windows users For Macintosh usersUsing the Internet Updating available options in the printer driverFor Windows users For Macintosh usersPreparing to set up the printer on a wireless network Installing the printer on a wireless network WindowsNetworking Insert the Software and Documentation CD Installing the printer on a wireless network Macintosh Prepare to configure the printerReports Network Setup Page or Configure the printer for wireless access Configure your computer to use the printer wirelesslyAccess the AirPort options Enter the printer informationInstalling the printer on a wired network Click Default Browser tab More PrintersFrom the Finder, navigate to Applications Utilities From the Printer List, click AddSelect Ethernet connection, and then click Continue Mac OS X version Click Properties Ports tab Add the printer For IP printingSetting up serial printing Click the Default Browser tab More PrintersClick Advanced Options Custom Install Click ContinueClick Properties Verifying printer setup Printing a menu settingsPrinting a network setup Reports Menu SettingsSetting the paper size and type Configuring Universal paper settingsLoading paper and specialty media Loading the standard or optional 550‑sheet trayPage Page One ‑sided printing Two ‑sided Duplex printing Loading the optional 550‑sheet special media tray Loading narrow paper sizes such as envelopes and A6 Width guidePage Page Page Page Loading the 2,000‑sheet high‑capacity feeder One ‑sided printing Two ‑sided printing Loading the multipurpose feeder Width guide release tab Page Click Settings Paper Menu Linking and unlinking traysUnlinking trays Linking traysConfiguring a custom name Settings Paper Menu Custom Name type a name SubmitClick Settings Paper Menu Custom Names Creating a custom name for a paper typeClick Settings Paper Menu Custom Types Paper characteristics Paper and specialty media guidelinesPaper guidelines Fiber content Unacceptable paperSelecting paper Selecting preprinted forms and letterheadUsing recycled paper and other office papers Storing paper Unacceptable paper examplesSupported paper sizes, types, and weights Supported paper sizesStatement Supported paper types and weights Printer supports 60-220‑g/m216-58‑lb paper weightsPrinting Printing formsPrinting a document Printing a documentAdjusting toner darkness Using Max Speed and Max YieldUsing the Embedded Web Server Using the printer control panelPrinting from a flash drive Printing from a mobile devicePrinting from a flash drive Supported flash drives and file types Flash drive File typePrinting confidential and other held jobs Storing print jobs in the printerPrinting confidential and other held jobs Security Confidential PrintTips on using letterhead Printing information pagesPrinting on specialty media Printing a font sample listTips on using transparencies Tips on using envelopesPage Canceling a print job Canceling a print job from the printer control panelCanceling a print job from the computer Double‑click Print Center or Printer Setup UtilityCopying using the ADF Co p y in gMaking copies Making a quick copyCopying using the scanner glass Copying film photosCopying on specialty media Copying on transparenciesCustomizing copy settings Making copies using paper from a selected trayCopying in black and white Copying to a different sizeCopying different paper sizes Copying on both sides of the paper duplexingExample 1 Copying on mixed paper sizes Example 2 Copying on a single paper sizeAdjusting copy quality Reducing or enlarging copiesCollating copies Placing separator sheets between copiesCopy Advanced Options Separator Sheets Select one of the followingCopying multiple pages onto a single sheet Creating a custom copy job job buildBetween Pages Off Canceling a copy job Canceling a copy job while the document is in the ADFPlacing information on copies Placing the date and time at the top of eachCanceling a copy job while pages are being printed Understanding the copy screens and optionsCopy from Copy toContent ScaleDarkness Sides DuplexThis option enables or disables color for the scanned image ColorAdvanced Options Save As ShortcutSetting up the e-mail function Configuring e‑mail settingsMailing Getting ready to e-mailCreating an e-mail shortcut using the Embedded Web Server Creating an e-mail shortcut using the printer control panelClick Settings E-mail/FTP Settings E-mail Settings Creating an e-mail shortcutSending an e-mail using the printer control panel Sending an e‑mail using a shortcut numberSending an e‑mail using the address book Mailing a documentCustomizing e-mail settings Adding e-mail subject and message informationChanging the output file type Canceling an e-mail Understanding e-mail optionsSend As Mailing 109Setup Scan PreviewMailing 110 Faxing Getting the printer ready to faxFaxing 111 Initial fax setup Using the printer control panel for fax setupUsing the Embedded Web Server for fax setup Click Settings Fax Settings Analog Fax SetupConnecting to an analog telephone line Connecting to a DSL serviceConnecting to a PBX or Isdn system Connecting to a distinctive ring serviceConnecting to an adapter for your country or region Setting the outgoing fax or station name and numberSettings Fax Settings Analog Fax Settings Distinctive Rings Country/RegionSetting the date and time Configuring the printer to observe daylight saving timeClick Security Set Date and Time Sending a fax using the printer control panel Click Settings Manage Shortcuts Fax Shortcut SetupCreating shortcuts Sending a faxSending a fax using the computer Sending a fax using shortcutsCustomizing fax settings Sending a fax using the address bookChanging the fax resolution Click Settings Reports Fax Job Log or Fax Call Log Making a fax lighter or darkerSending a fax at a scheduled time Viewing a fax logCanceling an outgoing fax Understanding fax optionsThis option enables or disables color in faxing Delayed Send Click Settings Fax Settings Analog Fax Setup Holding FaxesHolding and forwarding faxes Holding faxesClick Settings Fax Settings Forwarding a faxPrint Print and Forward Fax ‑mailUsing Scan to Network Creating an FTP shortcut using the Embedded Web ServerScanning Scanning to an FTP addressCreating an FTP shortcut using the touch screen Scanning to an FTP address using the printer control panelScanning to an FTP address using a shortcut number Click FTP Shortcut SetupUsing the FTP options Scanning to an FTP address using the address bookFile Name Original SizeResolution SetupContent ColorScanning to a computer or flash drive Scanning to a computerAdvanced Options Scanning 129Using the ScanBack Utility Scanning to a flash driveUsing the scan profile options Darkness Understanding the printer menus Menus listUnderstanding the printer menus 133 Supplies menu Understanding the printer menus 134Understanding the printer menus 135 Default Source menu Paper menuPaper Size/Type menu Understanding the printer menus 136Understanding the printer menus 137 Tray x TypeMP Feeder Size Understanding the printer menus 138 MP Feeder TypeManual Paper Size Configure MP menu Understanding the printer menus 139Paper Weight menu Substitute Size menuUnderstanding the printer menus 140 Understanding the printer menus 141 Paper Loading menu Understanding the printer menus 142Custom Types menu Understanding the printer menus 143Universal Setup menu Custom Scan Sizes menuCustom Names menu Understanding the printer menus 144Reports menu Reports menuUnderstanding the printer menus 145 Network/Ports menu Active NIC menuStandard Network or Network x menus Understanding the printer menus 146Understanding the printer menus 147 To access the menu, navigate to any of the following Network Card menuTCP/IP menu Understanding the printer menus 148Understanding the printer menus 149 Wireless menu IPv6 menuUnderstanding the printer menus 150 AppleTalk menu Understanding the printer menus 151Standard USB menu Understanding the printer menus 152USB Buffer Parallel x menu Understanding the printer menus 153ENA Address ENA NetmaskUnderstanding the printer menus 154 Parallel BufferAdvanced Status Parallel Mode Serial x menuUnderstanding the printer menus 155 ProtocolUnderstanding the printer menus 156 Serial BufferUnderstanding the printer menus 157 Robust XONBaud Data BitsSmtp Setup menu Understanding the printer menus 158Edit Security Setups menu Security menuUnderstanding the printer menus 159 Miscellaneous Security Settings menu Understanding the printer menus 160Confidential Print menu Disk Wiping menuUnderstanding the printer menus 161 Understanding the printer menus 162 Security Audit Log menu Understanding the printer menus 163Configure Log Understanding the printer menus 164Set Date and Time menu Understanding the printer menus 165Settings menu General Settings menuUnderstanding the printer menus 166 Quiet Mode Run Initial setupUnderstanding the printer menus 167 Understanding the printer menus 168 KeyboardPaper Sizes Scan to PC Port RangeUnderstanding the printer menus 169 Displayed InformationUnderstanding the printer menus 170 Home screen customizationDate Format Time FormatUnderstanding the printer menus 171 Alarms TimeoutsUnderstanding the printer menus 172 Contact NamePrint Recovery Understanding the printer menus 173Copy Settings menu Understanding the printer menus 174Understanding the printer menus 175 Understanding the printer menus 176 Understanding the printer menus 177 Fax Settings menu Fax Mode Analog Fax Setup menuUnderstanding the printer menus 178 General Fax Settings Understanding the printer menus 179Fax Send Settings ResolutionUnderstanding the printer menus 180 Fax CoverUnderstanding the printer menus 181 Dial PrefixDialing Prefix Rules Understanding the printer menus 182 Enable Color Fax Scans Understanding the printer menus 183Auto Convert Color Faxes to Mono FaxesFax Receive Settings Understanding the printer menus 184Fax Log Settings Understanding the printer menus 185Speaker Settings Answer OnUnderstanding the printer menus 186 Fax Mode Fax Server Setup menu Fax Server SetupSettings Fax Settings Fax Server Setup Understanding the printer menus 187‑mail Settings menu Understanding the printer menus 188Understanding the printer menus 189 FormatUnderstanding the printer menus 190 Understanding the printer menus 191 Understanding the printer menus 192 FTP Settings menu Understanding the printer menus 193Use cc/bcc Understanding the printer menus 194 Understanding the printer menus 195 Log Output BinFTP bit Depth Base File NameUnderstanding the printer menus 196 Scan Settings Flash Drive menuUnderstanding the printer menus 197 Understanding the printer menus 198 Understanding the printer menus 199 Scan Bit DepthFile Name Print Settings Understanding the printer menus 200Copies Duplex BindingUnderstanding the printer menus 201 Paper Saver OrientationPaper Saver Border Paper Saver OrderingPrint Settings Setup menuUnderstanding the printer menus 202 Understanding the printer menus 203 Download TargetResource Save Print All OrderFinishing menu Understanding the printer menus 204Separator Source Print Mode Quality menuQuality menu items and descriptions Understanding the printer menus 205Understanding the printer menus 206 Understanding the printer menus 207 Color SamplesManual Color Job Accounting menu Understanding the printer menus 208Understanding the printer menus 209 Utilities menu Understanding the printer menus 210XPS menu PostScript menuUnderstanding the printer menus 211 PCL Emul menu Understanding the printer menus 212Understanding the printer menus 213 Tray RenumberHtml menu Understanding the printer menus 214Image menu Understanding the printer menus 215Help menu Understanding the printer menus 216Using recycled paper Saving money and the environmentSaving paper and toner Conserving suppliesUsing Eco‑Mode Saving energyReducing printer noise Avoid paper jamsAdjusting Sleep mode Click Settings General Settings TimeoutsSettings General Settings Timeouts Sleep Mode Saving money and the environment 219Using Hibernate Mode Adjusting the brightness of the displayClick Settings General Settings Sleep Button Settings Click Settings General SettingsRestoring factory default settings Settings General Settings Screen BrightnessSettings General Settings Factory Defaults Restore Now RecyclingRecycling Lexmark packaging Returning Lexmark cartridges for reuse or recyclingSaving money and the environment 222 Securing the printer Locking the system boardStatement of Volatility Securing the printer 223Erasing volatile memory Erasing non‑volatile memoryDisposing of a printer hard disk Securing the printer 224Configuring printer hard disk encryption Using the printer control panelUsing the Embedded Web Server Erasing printer hard disk memoryClick Settings Security Disk Encryption Touch Disk Encryption EnableFinding printer security information Securing the printer 227Cleaning the printer parts Cleaning the interior of the printerCleaning the exterior of the printer Maintaining the printerCleaning the scanner glass Cleaning the ADF partsMaintaining the printer 229 Page Page Cleaning the printhead lenses Page Checking the status of parts and supplies From the home screen, touch Status/Supplies View SuppliesClick Device Status More Details Ordering parts and supplies Ordering a toner cartridgeOrdering a fuser or a transfer module Recommended toner cartridges and part numbersOrdering ADF replacement parts Ordering a waste toner bottleOrdering a photoconductor Recommended part numbersUsing genuine Lexmark parts and supplies Replacing parts and suppliesStoring supplies Replacing a toner cartridgePage Replacing the ADF parts Replacing the pick roller assembly Maintaining the printer 240Replacing the separator pad Maintaining the printer 241Replacing the pick pad Maintaining the printer 242Replacing the air filter Page Replacing the waste toner bottle Maintaining the printer 245Replacing a photoconductor 123 Page Resetting the maintenance counter When a replace or low message does not appearWhen a replace or low message appears Moving the printerMoving the printer to another location Shipping the printerFinding advanced networking and administrator information Setting up e‑mail alertsManaging the printer Checking the virtual displayPage Page Understanding jam numbers and locations 230250 29y.xxPaper jams Paper jam in the toner cartridge areaClearing jams 255 Paper jam under the photoconductor units Paper jam in the fuser area Page Page Paper jams Paper jam in the fuser area Clearing jams 261Page Page Page Paper jam inside the printer top access cover Clearing jams 26524x paper jam Paper jam in TrayPaper jam in one of the optional trays Clearing jams 266Paper jam 29y.xx paper jamsPage Page Troubleshooting Solving basic printer problemsAdjusting color Understanding printer messagesClose top access cover Disk full, scan job canceledChange paper source to custom string Change paper source to paper type paper sizeDisk problem Error reading USB drive. Remove USBFax partition inoperative. Contact system administrator Fax Station Name not set upFax Station Number not set up Install TrayInsert Tray Load paper source with custom type nameLoad paper source with paper size Load paper source with paper type paper sizeLoad Manual Feeder with custom type name Load Manual Feeder with custom stringNo analog phone line connected to modem, fax is disabled Restore held jobs?Load Manual Feeder with paper type paper size Memory full, cannot print faxesSmtp server not set up. Contact system administrator Some held jobs were not restoredWeblink server not set up. Contact system administrator Scanner ADF Cover OpenInsufficient memory to support Resource Save feature Xx Missing or defective color cartridgeXx color cartridge part number unsupported by device Incorrect paper size, open srcInsufficient memory, some held jobs will not be restored Insufficient memory for Flash Memory Defragment operationInsufficient memory, some Held Jobs were deleted Memory fullNetwork x software error Serial option x errorStandard network software error Unformatted flash detectedParallel port x disabled Serial port x disabledStandard USB port disabled USB port x disabledToo many disks installed Too many flash options installedToo many trays attached Incompatible trayDisk full Unformatted diskXx Fuser near life warning Xx Fuser life warningXx Waste toner bottle missing Xx Waste toner bottle nearly fullXx Replace transfer module Xx Transfer module life warningXx Color photoconductor low Xx Replace color photoconductorReplace color cartridge Xx Color cartridge critically lowOrder a replacement for the specified print cartridge Xx color cartridge nearly lowXx Color cartridge very low Paper missingSolving printing problems Scanner disabled by adminEmulation error, load emulation option Error message about reading USB drive appearsConfidential and other held jobs do not print Print job takes longer than expected Printing slows downJob prints from the wrong tray or on the wrong paper Incorrect characters printTray linking does not work Large jobs do not collateSolving copy problems Unexpected page breaks occurCopier does not respond Scanner unit does not closeClear ANY Error Messages Clean the Scanner GlassAdjust the Toner Darkness of the Copy Make Sure to USE the Appropriate Copy SettingsCheck the Document Placement Check the Paper Size SettingPartial document or photo copies Solving scanner problems Checking an unresponsive scannerScan was not successful Scanning takes too long or freezes the computerAdjust the Scan Resolution Partial document or photo scansCannot scan from a computer Scanner Glass MAY be DirtySolving fax problems Fax and e-mail functions are not set upCaller ID is not shown Cannot send or receive a faxReview this Digital Phone Service Checklist Temporarily Disable Call WaitingCheck the Telephone Wall Jack Check for a Dial ToneCan send but not receive faxes Can receive but not send faxesSolving home screen applications problems An application error has occurredReceived fax has poor print quality Forms and Favorites troubleshooting Adjust the Scan SettingsForms are not available or are not working Troubleshooting 300 Network destination stopped working or is invalidScan to Network troubleshooting Troubleshooting 301Application icon is missing from the home screen Printer cannot scan to the selected destinationMy MFP troubleshooting Error reading USB driveNothing happens when USB drive is inserted Forgot the password to My MFPSolving option problems Paper tray problemsReset the Printer Check to see if the Option is Connected to the PrinterSheet drawer problems Memory cardCannot detect flash memory card Cannot detect printer hard diskInternal Solutions Port does not operate correctly Internal print server does not operate correctlyUSB/parallel interface card does not operate correctly Solving paper feed problems Paper frequently jamsPaper jam message remains after jam is cleared Jammed pages are not reprintedSolving print quality problems Characters have jagged or uneven edgesClipped images Fine horizontal lines appear on color pagesCheck the Toner Darkness Setting Gray backgroundIncorrect margins Toner Cartridge MAY be Worn or DefectivePaper curl Troubleshooting 310 Print irregularitiesReplace the worn or defective toner cartridge Make Sure the Fuser is not DefectiveTroubleshooting 311 Check the DARKNESS, BRIGHTNESS, and Contrast SettingsPrint is too dark Print is too lightTroubleshooting 312 Try one or more of the following Make Sure the Print or Toner Cartridge is not LOW on TonerTroubleshooting 313 Printer is printing blank pagesRepeating defects appear on prints Replace the Print or Toner CartridgeShadow images appear on prints Replace the PhotoconductorReplace the Fuser Make Sure the Photoconductor is not DefectiveTroubleshooting 315 Clean the exterior of the printerSkewed print Solid color pages Black or white streaks appear on transparencies or paperEnsure That the Fill Pattern is Correct Check the Paper TypeStreaked horizontal lines appear on prints Make Sure the Print Cartridge is not LOW on TonerSelect Another Tray or Feeder Clear the Paper Path around the Toner CartridgeStreaked vertical lines appear on prints Toner fog or background shading appears onMake Sure There is no Toner in the Paper Path Make Sure the Transfer Module is not Worn or DefectiveCheck the Paper Texture Setting Toner rubs offMake Sure the Fuser is not Worn or Defective Make Sure the Printer has Recalibrated RecentlySolving color quality problems FAQ about color printingToner specks Transparency print quality is poorTroubleshooting 321 Printed page appears tinted. Can I adjust the color?What is manual color correction? How is color specified in a document to be printed?Troubleshooting 322 What are detailed Color Samples and how do I access them?Manual Color menu Click Configuration Color Samples Detailed Options Embedded Web Server does not openContacting customer support Product information Edition noticeLexmark International, Inc All rights reserved Trademarks 325Modular component notice 326Temperature information Noise emission levels327 Static sensitivity notice Laser noticeLaser advisory label 328Power consumption Product power consumption329 European Community EC directives conformity Radio interference noticeIndustry Canada compliance statement Avis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipment331 South Africa telecommunications notice 332Using this product in Switzerland Utilisation de ce produit en SuisseVerwendung dieses Produkts in der Schweiz 333Regulatory notices for wireless products Uso del prodotto in SvizzeraExposure to radio frequency radiation Industry Canada CanadaTaiwan NCC RF notice statement Industry Canada Canada335 336 Statement of Limited Warranty 337Limited warranty Limited warranty serviceLexmark International, Inc., Lexington, KY 338Extent of limited warranty Limitation of liabilityAdditional rights 339Index NumericsIndex 340 Page Page FTP Page Page Page Page Page Page Index 350 XPS menu