Microsoft QLF-00195 manual Troubleshooting and Support, Problem Steps Recorder

Windows 7 for IT Pros:

Reduce Costs by Streamlining PC Management

Keep PCs Running Smoothly

Troubleshooting and Support

Windows 7 provides richer built-in troubleshooting capabilities so consumers can resolve more technical issues on their own. If a call to the help desk is unavoidable, Windows 7 gives you the tools you need to resolve the issue quickly.

Problem Steps Recorder

The Problem Steps Recorder can aid you in troubleshooting application failures by helping users reproduce and record their experiences with application failures. The Problem Steps Recorder records each step as a screen image, along with accompany- ing logs and software configuration data, and then produces a compressed file that can be sent to support staff to troubleshoot the problem.

Problem steps recorder

Problem steps recorder output

Windows Recovery Environment (Windows RE)

With Windows Vista, IT professionals and OEMs have to take extra steps to deploy the Windows RE partition (which supports functions such as System Restore and Startup Repair). Windows 7 automatically installs Windows RE into the operating system partition by default, so that all users will have access to it.

Windows Recovery Environment

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